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How to Get Issues Noticed By Mobile Team


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As a mobile dev that works for Snap One (Control4) one of the duties we perform is to look on the forums for issues being reported on the mobile platform. If you would like your issue to be noticed you can help out by creating your title in a manner that helps us identify the post as one that's in need of some help/troubleshooting for the mobile apps. The posts that catch our eye are ones that are in the Troubleshooting and bugs discussion board. I propose you start your title first with the platform you're having an issue with then the feature or component that doesn't seem to be working correctly. 

Example Titles

  • iOS: Intercom not working on .....
  • iOS: Camera does not stream when (remote/local) etc
  • Android: Now Playing doesn't.....

Another thing we will always ask you when trying to support you is what is your director version and app version. It's helpful if you can already include that in the description of your post along with the steps you follow to cause the issue. Once we see your post we'll reach out to let you know we are creating a ticket and ask you to PM your email so we can work with you directly on the issue. We would also most likely ask for your application logs at this point in the direct communcation.

So recap

  • Post in Troubleshooting/Bugs
  • Include Platform(iOS/Android/etc) in the title along with feature or component that is the issue
  • Include app and director version in the body as well as the steps your following to produce the issue
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On 5/3/2022 at 5:43 PM, DatBear said:

As a mobile dev that works for Snap One (Control4) one of the duties we perform is to look on the forums for issues being reported on the mobile platform. If you would like your issue to be noticed you can help out by creating your title in a manner that helps us identify the post as one that's in need of some help/troubleshooting for the mobile apps. The posts that catch our eye are ones that are in the Troubleshooting and bugs discussion board. I propose you start your title first with the platform you're having an issue with then the feature or component that doesn't seem to be working correctly. 

Example Titles

  • iOS: Intercom not working on .....
  • iOS: Camera does not stream when (remote/local) etc
  • Android: Now Playing doesn't.....

Another thing we will always ask you when trying to support you is what is your director version and app version. It's helpful if you can already include that in the description of your post along with the steps you follow to cause the issue. Once we see your post we'll reach out to let you know we are creating a ticket and ask you to PM your email so we can work with you directly on the issue. We would also most likely ask for your application logs at this point in the direct communcation.

So recap

  • Post in Troubleshooting/Bugs
  • Include Platform(iOS/Android/etc) in the title along with feature or component that is the issue
  • Include app and director version in the body as well as the steps your following to produce the issue

Thank you and I will for sure report a bug with the camera proxy, my cams are not loading since the early launch of OS3 till date 🧐 I hope it will be fixed one day, the bug only for IOS app, Android is just fine

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5 minutes ago, Amr said:

Thank you and I will for sure report a bug with the camera proxy, my cams are not loading since the early launch of OS3 till date 🧐 I hope it will be fixed one day, the bug only for IOS app, Android is just fine

Please do. We'd be happy to take a look and get it working again for you!

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