Haveitall Posted February 26, 2023 Share Posted February 26, 2023 Anyone else lose their kindle capability? I have two kindles I use as wall mounted touchpads. They both stopped working a couple months(?) ago. Over the years, one or the other has had trouble for a couple weeks, but never both failing permanently. The C4 app launches then immediately crashes. Same on both units. Quote Link to comment Share on other sites More sharing options...
Cyknight Posted February 27, 2023 Share Posted February 27, 2023 First thought would be a bad update on the app? Have you tried uninstalling the app, reboot the kindle and reload? Quote Link to comment Share on other sites More sharing options...
Amr Posted February 27, 2023 Share Posted February 27, 2023 On 2/26/2023 at 3:32 AM, Haveitall said: Anyone else lose their kindle capability? I have two kindles I use as wall mounted touchpads. They both stopped working a couple months(?) ago. Over the years, one or the other has had trouble for a couple weeks, but never both failing permanently. The C4 app launches then immediately crashes. Same on both units. What is the Android version on these? Quote Link to comment Share on other sites More sharing options...
Andrew luecke Posted February 27, 2023 Share Posted February 27, 2023 Also, check how much RAM your models have. That could also potentially be a factor Quote Link to comment Share on other sites More sharing options...
Haveitall Posted March 1, 2023 Author Share Posted March 1, 2023 Thanks for the recommendations. I removed the app, restarted, and re-loaded, that didn't do the trick. Two different Fires, the newer model is Fire 7, OS 7.3.2.7. C4 App OS2. I don't think it is the Fire, since this is two different models that are both doing the same thing. I'm stumped. The weirdest part is the app crashes back to the kindle home screen when it tries to load the C4 circular menu. But when I press the 'show apps' button on the kindle I can see the blank C4 app (i.e. missing the menu items). So the app is still running, but want stay in the foreground or load the menu items. Quote Link to comment Share on other sites More sharing options...
Cyknight Posted March 1, 2023 Share Posted March 1, 2023 Hmm, I'm not at all familiar with the OS2 app on kindle I'm afraid. I'll ask around though. Quote Link to comment Share on other sites More sharing options...
Andrew luecke Posted March 1, 2023 Share Posted March 1, 2023 According to: https://www.gsmarena.com/amazon_fire_7-7609.php It only has 1GB ram and an ancient version of Android (we're up to Android 13). When was the last modified time for the Control4 app you've installed? Quote Link to comment Share on other sites More sharing options...
Amr Posted March 3, 2023 Share Posted March 3, 2023 Never used OS2 app on an Android, but I’d first remove, stop and uninstall everything on this Kindle and dedicate it only to the OS2 app, make sure the OS2 app is the latest release, u may get the APK and sideload it. You did not mention the Android version but it’s 5.1! Also check compatibility of OS2 release to your android ver, you may want to use an earlier OS2 release to work. Time to upgrade to OS3 as well Quote Link to comment Share on other sites More sharing options...
Dan Klein Posted March 15, 2023 Share Posted March 15, 2023 I had to re-install C4 on several devices recently when IP addresses had to be changed. C4 OS2 works fine on TV, Samsung Galaxy S22 Ultra phone, and Samsung Galaxy tablet. However, when re-installing on my Kindle Fire (<1 year old), opening the app opens and then shuts down C4 in about a second. Re-installing the app didn't do anything. Is it no longer compatible with Kindle Fire? Quote Link to comment Share on other sites More sharing options...
Haveitall Posted March 19, 2023 Author Share Posted March 19, 2023 On 3/14/2023 at 8:18 PM, Dan Klein said: I had to re-install C4 on several devices recently when IP addresses had to be changed. C4 OS2 works fine on TV, Samsung Galaxy S22 Ultra phone, and Samsung Galaxy tablet. However, when re-installing on my Kindle Fire (<1 year old), opening the app opens and then shuts down C4 in about a second. Re-installing the app didn't do anything. Is it no longer compatible with Kindle Fire? Dan - same problem. Clearly someone broke something. That drives me nuts with C4. Things work for a year or two, but never forever. The kindles are fine - certainly not overloaded or anything (one of them is pretty new). Either the new OS version broke C4, or the C4 app update broke itself. Quote Link to comment Share on other sites More sharing options...
Haveitall Posted March 19, 2023 Author Share Posted March 19, 2023 Well what-do-yah-know!!! Someone fixed something! Both kindles back up and running as of now. I had pretty much given up. (I also just noticed the new sticky that says how to get noticed by the mobile team... WILCO in the future!) Quote Link to comment Share on other sites More sharing options...
Andrew luecke Posted March 19, 2023 Share Posted March 19, 2023 1 hour ago, Haveitall said: Dan - same problem. Clearly someone broke something. That drives me nuts with C4. Things work for a year or two, but never forever. The kindles are fine - certainly not overloaded or anything (one of them is pretty new). Either the new OS version broke C4, or the C4 app update broke itself. Honestly, I don't think you can blame c4 for this. Every other android device were seemingly still working. Quote Link to comment Share on other sites More sharing options...
Haveitall Posted March 19, 2023 Author Share Posted March 19, 2023 No blame explicit or implied.... But it still drives me nuts. I spent a couple hours today un-screwing random things that don't work anymore. Comes with the territory of overly complicated integration of random stuff. Echo stopped working (it was an old bespoke driver before C4 had a driver), IFTTT routine stops working (weather no longer provided, teams no longer pushing scores...), one of the outlet dimmer hw fails, kindle pushed an update, now C4 pushed an update, and.... The more you do with the system, the more often it breaks. I'm sure in the next year or so AI will fix everything automatically! (Though I just reread your post... I mean, C4 definitely had a bug, and definitely fixed it. I had reloaded everything multiple times. Couple weeks go by and it magically fixed itself. Pretty much the only thing that could have happened was C4 or kindle pushing an update.) Quote Link to comment Share on other sites More sharing options...
RyanE Posted March 23, 2023 Share Posted March 23, 2023 On 3/19/2023 at 5:29 PM, Haveitall said: I mean, C4 definitely had a bug, and definitely fixed it. I had reloaded everything multiple times. Couple weeks go by and it magically fixed itself. Pretty much the only thing that could have happened was C4 or kindle pushing an update.) Except that you said it was Control4's OS2 app. Control4 does not build the OS2 app anymore. As far as I know, it hasn't had a release in years. To me (and the fact of no reports from non-kindle users), it's more likely an indication that it was 2 Android updates (one to break it, one to fix it) on the Kindle's side of things. RyanE Quote Link to comment Share on other sites More sharing options...
Haveitall Posted March 23, 2023 Author Share Posted March 23, 2023 But they are: Android Control4, os 2 - Version 2.10.11.91 (210110091) Update Mar 20, 2023 the iOS version is being updated too. That one is a month old. incidentally, I would love to jump to OS 3, but not until they fix the connection lag for the iOS app. I use that all the time and I’m not waiting 30 seconds for it to connect. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted March 23, 2023 Share Posted March 23, 2023 There is no lag. It's fast AF now. Os 2 looks slow and acient Quote Link to comment Share on other sites More sharing options...
Haveitall Posted March 23, 2023 Author Share Posted March 23, 2023 Hmmm…. Im listening…. Do I hear a second? (Not that I don’t trust you, but ymmv and all…) Quote Link to comment Share on other sites More sharing options...
msgreenf Posted March 23, 2023 Share Posted March 23, 2023 It's really fast. New technology in os 3.2.x for lightning. Aka faster remote connection Andrew luecke 1 Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted March 23, 2023 Share Posted March 23, 2023 8 minutes ago, Haveitall said: Hmmm…. Im listening…. Do I hear a second? (Not that I don’t trust you, but ymmv and all…) I’ll happily second Mitch’s comment. Even for massive systems (in strange foreign locations) the app fully loads within seconds. Both my systems would qualify as massive (I think) and the app is spectacular. I have (almost) forgotten the bad old days of the app being slow… OS3 is infinitely better than OS2 (and I enjoyed OS 2 at the time). RyanE, msgreenf and Andrew luecke 2 1 Quote Link to comment Share on other sites More sharing options...
RyanE Posted March 23, 2023 Share Posted March 23, 2023 2 hours ago, Haveitall said: Version 2.10.11.91 (210110091) Update Mar 20, 2023 Well, I'm glad to be wrong, and glad someone is still building OS 2.x apps. I would still guess that the 'bug' was having to update for a change in a newer version of Android, not that Control4 released a new OS 2.0 version then had to release a fixed version, since there's no new features being added to the OS 2 app... RyanE Quote Link to comment Share on other sites More sharing options...
Amr Posted March 23, 2023 Share Posted March 23, 2023 Am also surprised C4 still issues maintenance releases for OS2, I guess IB is quite small now or I'm mistaken?! Quote Link to comment Share on other sites More sharing options...
Amr Posted March 23, 2023 Share Posted March 23, 2023 4 hours ago, Haveitall said: Hmmm…. Im listening…. Do I hear a second? (Not that I don’t trust you, but ymmv and all…) Incridebly fatser than OS2 for sure, Its even faster than HomeKit now, Apple scrwed Home App and C4 OS3 app is much faster! You won't regret it, some features like Color Wheel is a must to have if you have a lot of Color LED Lights, makes ur life easier, updated UI also top notch compared to OS2. Andrew luecke, RyanE and South Africa C4 user 3 Quote Link to comment Share on other sites More sharing options...
Haveitall Posted March 24, 2023 Author Share Posted March 24, 2023 I concur with your assessment. Probably android update broke C4. I disagree with your “surprise” that they still support OS2. You can’t build something into a house that just stops working. If you want people to make that investment you MUST support it as long as possible. Like, measured in decades. That’s like selling cars that only go 40k miles. A few bucks of support make people willing to pay big bucks because they know it will last. I have a color wheel in os2! (But still… I’ll work on getting it updated.) Quote Link to comment Share on other sites More sharing options...
Haveitall Posted March 24, 2023 Author Share Posted March 24, 2023 4 hours ago, Amr said: Am also surprised C4 still issues maintenance releases for OS2, I guess IB is quite small now or I'm mistaken?! What is IB? Quote Link to comment Share on other sites More sharing options...
Amr Posted March 24, 2023 Share Posted March 24, 2023 15 hours ago, Haveitall said: What is IB? Install Base Quote Link to comment Share on other sites More sharing options...
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