Derrick Cain

We're working them to improve stream fail-overs, but as Jane mentions, this can be random from different devices; AVR's, Sonos. Heos, Etc.  We're doing our part to improve anything on our side to reduce URL time-outs.

I just deleted the app entirely from my phone and reinstalled it. Seems to be working now.  Odd.  Thanks everyone for the suggestions.

Also who is your ISP and are you using their router?

So we've been testing multiple sources (Sonos, Denon, C4), and the URL stream for SiriusXM seems to be timing out, no matter the source.  Our engineering has been working with them, and letting them know of the issues we're experiencing with their streams.  I'll provide any updates we get, otherwise they are aware of this now.

So we've been testing multiple sources (Sonos, Denon, C4), and the URL stream for SiriusXM seems to be timing out, no matter the source.  Our engineering has been working with them, and letting them know of the issues we're experiencing with their streams.  I'll provide any updates we get, otherwise they are aware of this now.

Hi Jane & Ravi,
It sounds like your system might be having issues resolving the Sirius XM server,  as you mentioned Sonos is having a similar issue.  Depending how your network is setup, your dealer may want to take a look at which DNS your network is pointed to.  I'll look into it on our side to find out if there have been multiple reports, or if this a new issue from a possible server issue.
 

I've seen a few different posts on here regarding Alexa and Control4.  I'd like to provide some information that may help solve issues you are running into.
This link below will go over the basics and requirements for integrating Alexa with Control4.  It has a couple of videos, and a guide, highly recommend watching the quick videos to get familiar.
https://www.control4.com/stashes/alexa-help
If Alexa was working, but you're having intermittent issues, or it stopped working, try the following:
- Ensure you have 4Sight, you can do this by logging into your account.
- Proper network setup, such as using static DNS look up. (may need to include your dealer for this)
- Ensure the time of your Control4 system is correct and in the right time zone(check a remote, navigator, or touchscreen), if it's wrong please contact your dealer.
- Verbally have Alexa discover devices after making any changes to names or scenes.
- Check the naming of your devices through your account page, change a name of a device and verbally ask Alexa to discover devices.
- Disable the Control4 skill through the Alexa app, and re-enable it.  This will also prompt you to re-discover devices.
- Reboot your main Control4 unit, as well as the Alexa device.
Dealers can refer to KB 1890 as well.
 
 

Our web services team has identified and addressed the issue that may have been affecting users during higher traffic times.  If your Control4 account is currently disconnected from Alexa (devices showing offline), disable and re-enable the skill.  We are continuing to improve stability and response when using native Alexa.  Please PM me or post if you have issues or feedback.

Our web services team is looking into the cause of these interruptions.  I appreciate the feedback and patience.

Our web services team is looking into the cause of these interruptions.  I appreciate the feedback and patience.

I've seen a few different posts on here regarding Alexa and Control4.  I'd like to provide some information that may help solve issues you are running into.
This link below will go over the basics and requirements for integrating Alexa with Control4.  It has a couple of videos, and a guide, highly recommend watching the quick videos to get familiar.
https://www.control4.com/stashes/alexa-help
If Alexa was working, but you're having intermittent issues, or it stopped working, try the following:
- Ensure you have 4Sight, you can do this by logging into your account.
- Proper network setup, such as using static DNS look up. (may need to include your dealer for this)
- Ensure the time of your Control4 system is correct and in the right time zone(check a remote, navigator, or touchscreen), if it's wrong please contact your dealer.
- Verbally have Alexa discover devices after making any changes to names or scenes.
- Check the naming of your devices through your account page, change a name of a device and verbally ask Alexa to discover devices.
- Disable the Control4 skill through the Alexa app, and re-enable it.  This will also prompt you to re-discover devices.
- Reboot your main Control4 unit, as well as the Alexa device.
Dealers can refer to KB 1890 as well.
 
 

I'm glad to hear!  I'll try to be an additional resource, and I know I've talked to a few people here on the phone and through e-mail.
I'll pass along the suggestion, although I know dealer forums are geared more towards dealer/manufacture information.

If you're having issues with engraved or plain rockers/buttons, we can assist.  Your dealer should not have a problem processing a replacement as well.  You can send me a direct message as well if you have any questions.

If you're having issues with engraved or plain rockers/buttons, we can assist.  Your dealer should not have a problem processing a replacement as well.  You can send me a direct message as well if you have any questions.

Even breaking the little tabs or anything, let me know I can assist.

Even breaking the little tabs or anything, let me know I can assist.