Nickh Posted March 14, 2018 Share Posted March 14, 2018 Can someone explain the dealer tier levels to me please? I have seen the following Dealer silver gold diamond platinum what would the difference to me be from using different levels? thanks Quote Link to comment Share on other sites More sharing options...
msgreenf Posted March 14, 2018 Share Posted March 14, 2018 Amount of sales. Higher tier = more sales Quote Link to comment Share on other sites More sharing options...
Nickh Posted March 14, 2018 Author Share Posted March 14, 2018 Have I ranked in correct order? and that is all, just volume? I ask because for some tech company tiers, it is not just volume, but staff expertise also that determines tier, Cisco being a prime example. Quote Link to comment Share on other sites More sharing options...
eddy.trochez Posted March 14, 2018 Share Posted March 14, 2018 Are you dealers? Take this to the dealer forum. Quote Link to comment Share on other sites More sharing options...
Nickh Posted March 14, 2018 Author Share Posted March 14, 2018 I'm not, I am trying to figure out who I want to deal with. I bought a new house with C4 installed, and the default would be for me to use the company that installed it, but I want to do my own evaluation, so wanted to know the difference. Quote Link to comment Share on other sites More sharing options...
dcovach Posted March 14, 2018 Share Posted March 14, 2018 1 hour ago, Nickh said: I'm not, I am trying to figure out who I want to deal with. I bought a new house with C4 installed, and the default would be for me to use the company that installed it, but I want to do my own evaluation, so wanted to know the difference. You could contact several of them to make separate site visits. It wouldn't be a bad idea to start with the original dealer. I also provide remote services if you need changes or device configuration to suit your needs. Sometimes local dealers don't want to deal with take over projects unless there's an opportunity to generate a little bit of revenue. A site visit is still the best option right now and should be free Quote Link to comment Share on other sites More sharing options...
msgreenf Posted March 14, 2018 Share Posted March 14, 2018 totally agree with Dan! Level of sales matter but don't always translate to after sales happiness koxkp 1 Quote Link to comment Share on other sites More sharing options...
Nickh Posted March 14, 2018 Author Share Posted March 14, 2018 Thanks guys, I was trying to find out what drove the tier, as I said, for Cisco they have to have certain certified engineer competencies to get different levels, as well as the sales. The I have spoken to the dealer that installed the system. I feel like things are being over egged to me at the moment, and having not started this myself as a greenfield project, I haven’t done any research into who I want to work with. I feel like simple things that could/can be done remotely are being scoped to make them require a site visit and the charging of a high hourly rate. Quote Link to comment Share on other sites More sharing options...
blackfiveo1 Posted March 14, 2018 Share Posted March 14, 2018 Use a remote guy. there are a handful on this site. My experience is that they make the local guys look like amateurs because they have a much wider band of experience. They do it at about anywhere from 1/2 to 1/10th the cost. I had "programming" estimated at $8,000 for initial project build and no custom programming. Just basically installing drivers for equipment I had etc. Remote guy did it for $450, it took us a grand total of like 8 hours. 3 years later everything still working perfectly rea, Nickh, Tokead and 2 others 4 1 Quote Link to comment Share on other sites More sharing options...
Tokead Posted March 15, 2018 Share Posted March 15, 2018 Concur with remote programming. There’s some great people on the forum, and you can read the feedback and kudos and know their reputation. Unlike the local shop. Sent from my iPhone using Tapatalk Quote Link to comment Share on other sites More sharing options...
alanchow Posted March 15, 2018 Share Posted March 15, 2018 Apart from net purchases per year there are also other requirements for achieving those levels. The biggest point being trained staff. Authorised - 1 PCNA/1 APC Gold - 1 PCNA / 2 APC Plantinum - 1 PCNA / 3 APC Diamond - 1 PCNA / 4 APC Quote Link to comment Share on other sites More sharing options...
neil12011 Posted March 15, 2018 Share Posted March 15, 2018 On 3/14/2018 at 4:27 PM, blackfiveo1 said: Use a remote guy. there are a handful on this site. My experience is that they make the local guys look like amateurs because they have a much wider band of experience. They do it at about anywhere from 1/2 to 1/10th the cost. I had "programming" estimated at $8,000 for initial project build and no custom programming. Just basically installing drivers for equipment I had etc. Remote guy did it for $450, it took us a grand total of like 8 hours. 3 years later everything still working perfectly 8k for programming, I must be doing this all wrong. Mike R and msgreenf 2 Quote Link to comment Share on other sites More sharing options...
blub Posted March 16, 2018 Share Posted March 16, 2018 Dealer status (gold etc....) doesn't necessarily correlate with service quality /overall quality of work a dealer is doing - that I can tell you after 9 years with Control4.The more "custom",or on other words the more stuff you want with 3rd party drivers and non standard/out of the box setups, the more u need an on-site visit and a quote from each Quote Link to comment Share on other sites More sharing options...
Scorpion Posted October 3, 2019 Share Posted October 3, 2019 Can anyone Suggest me some dealer who can work remotely with me? Quote Link to comment Share on other sites More sharing options...
Scorpion Posted October 3, 2019 Share Posted October 3, 2019 Can someone please suggest me a dealer ho can help me with programming remotely? Quote Link to comment Share on other sites More sharing options...
dcovach Posted October 3, 2019 Share Posted October 3, 2019 16 hours ago, Scorpion said: Can someone please suggest me a dealer ho can help me with programming remotely? What would you like help with? Feel free to send me a PM. Quote Link to comment Share on other sites More sharing options...
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