ashwinmj

@therockhr thanks. Yes the model is exactly UA40D6000.

Where would I get the driver for the serial control?
Which connector on the TV is used for the Ex-Link? I couldn’t find any serial input on it. 

38 minutes ago, Cyknight said:

Well, it shouldn't do what your describing, so it should be passed on as a possible bug - it certainly should (and is, though perhaps not in your scenario) be possibnle to have different audio and volume endpoints (this is in fact a standard setup for dumb amps and a matrix doing volume).

 

That said, I would try setting Sonos as audio endpoint 1, then program when sonos is turned on to turn on the receiver....

Thanks @Cyknight. How do I report this bug to C4?

After I figured out what was going on, I did what you recommended - setting Sonos as audio endpoint 1. The only problem is the issue on the other thread where you were helping me - when I start Sonos while a video source is on, both the Watch and Listen icons are incorrectly active. Previously it was happening only when the video source was a built in app on the TV, but with changing the audio endpoint to Sonos, it happens even when the active video sources are those connected to the receiver. This isn’t a huge problem because it’s only an incorrect visual indication in the C4 app and doesn’t affect anything else. 

Sounds good. Thanks for your help. 

One of the reasons I’d like to use this is to create a single folder for all of the mini apps rather then to have a long list of them. With the number of video streaming services being so high today, it makes the list of sources under watch really long. 

@South Africa C4 user I feel like this is a fairly useful feature that would have widespread adoption if support were added. 

Is there a way to create subfolders so that a few mini apps, experience buttons, or custom buttons can be grouped together? In OS3 to be specific.

1 minute ago, RyanE said:

Nope.

RyanE

Thanks @RyanE. Would IR control be the only option?

I'm trying to integrate a 2011 Samsung TV with model number 40UAD6000. It has a few apps (including Netflix), an app store, a home screen, and a wired ethernet connection. However, it's an older interface and isn't based on the Tizen OS. Is there a way to integrate this TV via IP control? 

@Cyknight I tried disconnecting every connection from every Sonos in the house - include even the “Sonos network” connections and the audio endpoints in each room. Literally every single Sonos had zero connections. 

I then reconnected only audio volume 1 to the Sonos Port. At this point, audio endpoint 1, audio endpoint 2, and audio volume 2 were all the AVR and only audio volume 1 Sonos. At this point the only Sonos connection in the house was this one audio volume to one Sonos in the house. Even with this, when I play a non Sonos source C4 controls the Sonos volume. 

if I exchanged audio volume 1 and audio volume 2, C4 controlled the AVR volume for everything including Sonos. 

I also tried making audio endpoint 1 and audio volume 1 as Sonos, and audio endpoint 2 and audio volume 2 as the AVR. When I did this, C4 controlled the volume as it should - Sonos volume when playing Sonos and the AVR volume when playing anything else. The only problem with this was that C4 thinks The AVR isn’t involved with playing Sonos and opens up a bunch of other problems. 

Based on this I’m assuming that C4 only checks the audio endpoint (and not audio volume) to figure out whether audio endpoint 1 or 2 is applicable. That’s why when I’m setting both audio endpoints as the AVR, it’s directly applying audio endpoint 1 for any audio source, disregarding what the audio volume 1 is configured to. 

Do you have any recommendations on what I can do?

@eggzlotand @Cyknight let me clear up any confusion, since I guess the info is over multiple messages in this thread. I’ll put it all together here. 

I have one AVR in the room that’s shared for both audio and video (the Sonos is a Sonos Port connected to the AVR via a digital coax cable). So, at any time only one source can be active - whether it’s through watch or listen. What I would like  to happen is:

1. If a video source is playing, the AVR and TV are on. In C4 the watch icon shows active and listen icon shows inactive. 
2. If any non Sonos audio source is playing, the AVR is on and the TV is off. Changing the volume controls the AVR volume. In C4 the watch icon shows inactive and the listen icon shows active. 
3. If  Sonos is the audio source playing, the AVR is on the the TV is off. Changing the volume controls the Sonos volume (since my receiver has the Works with Sonos integration Sonos switches to the correct receiver input and the receiver’s volume is fixed when Sonos is playing). In C4 the watch icon shows inactive and the listen icon shows active. 

So at any time, only watch or listen can be active, but not both. All of this is working fine except for the following:

1. If any source is played when the room is off it works fine (except that in the 2nd scenario above, the Sonos volume is being controlled instead of the AVR volume, which @Cyknight is helping me  figure out in another thread). 
2. If scenario 2 or 3 is started while scenario 1 is going on, the TV doesn’t go off. For this, I’m adding a command to turn the TV off when Sonos starts playing, so I’m fixing it only for scenario 3. If there’s a better way to turn the TV off that takes care of going into either scenario 2 and 3 from scenario 1, that would be great. 
3. Only when scenario 1 is playing the TVs built in apps, and scenario 2 or 3 is triggered, both watch and listen icons show active, which should be be the case. This doesn’t happen if the video source that was playing is something that is connected to the receiver - the watch icon goes off in this case. This is what I’m trying to figure out a solution for in this thread. 

Thanks for all of your help! 

Got it. Will definitely try this as the first step if the problem reappears. 

Got it, thanks. I'll review all of them. 

The setup has only 2 Sonos Ports, 3 Sonos Amps, and 1 Sonos Roam. So none of them have any inputs. I'll review all of them to look for any possible link though. 

@Cyknight thanks. We're still trying this out. We're being careful with reviewing the Sonos connections, so that we don't do something in a hurry and land up with new problems. I'll let you know what we find tomorrow. 

Do you recommend reviewing connections for all Sonos in the house, or is only the Sonos in the room with this problem enough? 

@Cyknight definitely! I hope it returns and your recommendation works, because I'm more skeptical of a problem that goes away on its own. 

The issue you faced before - was it from the time you first set it up? In my case it worked fine for a couple of months, and then the problem suddenly started. I'm not sure if it was related to a few factory reset's of the TV that were done around the time this started or if the timing was just a coincidence. 

Thanks @Cyknight. I have an optical cable running from the TV to receiver, but that supports only 5.1 I'm not using it. I'm trying to get Atmos from the TV to the receiver, which needs ARC. 

Your trick worked partially to make C4 think the receiver is involved. I connected the TVs optical out to the receiver. With this change I no longer need the programming that was previously used to turn the TV on when the TV's built in apps are used - now C4 knows the receiver is involved and controls the receiver. However, the original problem still continues. If I play something from listen while watching a built-in app on the TV, both watch and listen incorrectly stay on. This doesn't happen if I do it while watching something connected to the receiver - watch goes off and only listen is on as expected. 

Thanks @Cyknight. We had tried updating the driver, but not setting it up from scratch. The slow response of mini apps on the TV has been happening for over a week now, but surprisingly after your message yesterday it's been working fine! Since nothing had been done to fix it, I assume it'll start happening again soon. When it does, we'll try setting up the TV from scratch as you'd recommended. 

On 9/12/2021 at 11:36 PM, eggzlot said:

See if you can do something like when Sonos starts power off tv.  Do it with the room control driver?

17 hours ago, tekki70 said:

room control driver would be easiest, under programming,  use when room enters listens mode turn off tv

@eggzlot and @tekki70 thank you. I have the TV going off. The only problem is that the Watch icon stays on in C4, making it look like both Watch and Listen are active. Having the TV go off I’ve done, so the problem is only within the C4 app, not the behavior of the actual devices themselves. And this happens only if I turn on listen while the TVs built in apps are being used, not while other video sources connected to the receiver are being used. 

I’ll check for any possible link. Would I need to look under programming for any linkage or under connections? 

Could it also be because both audio endpoint 1 and 2 are the receiver? If I make audio endpoint 1 volume the receiver and audio endpoint 2 volume as Sonos, then it always controls the receiver volume for Sonos and other sources. 

1 hour ago, eggzlot said:

So hit room off to shut off “watch” then go to listen and pick what you want to listen to

its just extra button to press and you don’t have to buy or change anything?

I agree. But the audio source is Sonos. So if I hit play in the Sonos app, I would have to first go to the C4 app. All this is possible, but I’m just hoping to find a clean solution. 
 

1 hour ago, South Africa C4 user said:

Maybe you can even program the room off command under certain circumstances?

I did try that. The problem is that once I hit play on Sonos, turning off the room causes Sonos and listen to go off as well. Is there a way to stop this from happening? Maybe I program the play command again after took off so it would work, but there would be end up being a pause in the music. 

1 hour ago, eggzlot said:

Correct on the 5.1 - misread that part

But I am also trying to get the logic of if watch is pressed, then listen is pressed.  If you press watch to watch something off the Fire Cube why would you press listen later unless you were done with what you were watching on the Fire Cube?

You’re right. When I press listen, I’m done watching the Fire TV, so I want watch to go off. That’s what I want to happen and it is. The problem isn’t while watching the Fire TV. 

The problem is when I’m watching the TVs built in app. If I press listen then, it doesn’t turn off watch. Both watch and listen are now on, and it doesn’t make sense because as you said I’m done with watch at this point. That’s what I’m trying to fix. 

3 minutes ago, eggzlot said:

A roku ultra is $100, cheaper than the Apple TV which you only said is an issue because it doesnt support mini apps.  So you can fix your problem and probably ditch the Fire TV Cube too.  I’ve went through Fire TVs, Shields and Roku.  Roku is by far the best for C4 and even without C4 involved.  My brother in law needed a streaming device for a cheap TV he just got at his shore house and without hesitation I told him to buy a Roku.

I’ve never used ARC, but lots of TVs have a digital audio output.  why not run that output to the AVR?  I have a Smart Sony TV that has a digital audio output and I run that digital cable into my 12 year old Denon AVR for the 1-2 mini apps I use off the sony TV vs using sources in my matrix.

This is outside the US and Roku isn’t sold here. I can of course order it with international delivery, but not all local apps are available on the Roku. So the Fire TV Cube would still be needed.

The digital audio cables from what I understand don’t support Atmos. They support 5.1 at the highest. Is there a way to get Atmos using it? 

@knowitall thanks for your thoughts.

The only app being used on the TV is Apple TV for its Atmos support. A Fire TV Cube has been connected for everything else (for precisely the reason you said of avoiding ARC). The other options are to add:

1. Apple TV 4K - but this wouldn’t support mini apps.

2. Roku Ultra - which is a lot more expensive than a Roku stick and I’m not sure if it’s worth that simply because the Watch icon stays on if an audio source is started while watching Apple TV. The situation isn’t something that will always come up, nor is it a disaster if it does. That said, it just feels a bit unrefined when it happens. 

Regardless of ARC working or not, it seems like the C4 issue is unrelated to that. It seems like C4 doesn’t allow for the possibility to recognize that the AVR is involved via ARC while using built in apps. I feel this is something common enough that should be accounted for. 

Thanks @msgreenf. Is there any workaround for it?

I’m trying to understand, why would C4 do it this way only for built in TV apps?

The setup has an LG Smart TV and an AV receiver with a few sources connected. When a built in app on the TV is played, audio is played via the receiver using ARC.

If an audio source is selected under Listen while a video source connected to the receiver has been turned on via Watch, the Watch icon turns off and Listen turns on. However, if instead the audio source is selected under Listen while the TV's built in app has been turned on via Watch, then both the Watch and Listen icons show they're on at the same time. It seems like Control4 thinks that the TV's built in apps have nothing to do with the receiver. 

What would be the best way to fix this? Thanks for your help. 

An 2019 LG TV has been integrated using the Control4 driver (uses IP control). All mini apps were loading quick initially.

Over the course of the installation, the TV was factory reset a few times and the driver was re-paired with the TV. Now we're noticing that after launching any mini app, it takes around 30-45 seconds for the app to actually load on the TV. If instead the original LG remote is used instead to launch say Netflix, it's quick (the remote has a dedicated Netflix button). We're not sure if this problem started right after re-pairing the TV on a factory reset of the TV or if it happened at some other time as the Control4 installation progressed. 

Does anyone have any idea of how to fix this? Thanks for your help.