IntrinsicGroup Posted May 30, 2020 Author Share Posted May 30, 2020 3 hours ago, C4 User said: Does the driver not have auto update? Auto-update is currently a feature reserved for C4's own drivers. Some third parties implement it but C4 are not keen on this. We've been told an official auto-update tool is being discussed. Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted May 31, 2020 Share Posted May 31, 2020 17 hours ago, IntrinsicGroup said: Auto-update is currently a feature reserved for C4's own drivers. Some third parties implement it but C4 are not keen on this. We've been told an official auto-update tool is being discussed. Really? Virtually every third party driver that I use has an auto update option. jmb 1 Quote Link to comment Share on other sites More sharing options...
IntrinsicGroup Posted June 1, 2020 Author Share Posted June 1, 2020 18 hours ago, South Africa C4 user said: Really? Virtually every third party driver that I use has an auto update option. Yes, we have it in writing from C4, so we've not implemented it at present (pending them providing and official solution for this). Quote Link to comment Share on other sites More sharing options...
IntrinsicGroup Posted June 1, 2020 Author Share Posted June 1, 2020 A few people have asked about our setup video for this driver, so here's the link to make things easier: Apple TV | Control 4 Integration Tutorial | Intrinsic Dev Quote Link to comment Share on other sites More sharing options...
Amr Posted June 4, 2020 Share Posted June 4, 2020 Does any one encounter an issue after Apple pushed 13.4.6 TvOS update? My Intrinsic driver is totally unstable, breaks a lot and ATV are useless now! I opened a support ticket hopefully I get a response soon ... Quote Link to comment Share on other sites More sharing options...
msgreenf Posted June 4, 2020 Share Posted June 4, 2020 Does any one encounter an issue after Apple pushed 13.4.5 TvOS update? My Intrinsic driver is totally unstable, breaks a lot and ATV are useless now! I opened a support ticket hopefully I get a response soon ...What driver version are you on? Quote Link to comment Share on other sites More sharing options...
IntrinsicGroup Posted June 4, 2020 Author Share Posted June 4, 2020 7 hours ago, Amr said: Does any one encounter an issue after Apple pushed 13.4.5 TvOS update? My Intrinsic driver is totally unstable, breaks a lot and ATV are useless now! I opened a support ticket hopefully I get a response soon ... Hi Amr, looks like our team replied to your ticket about an hour before this post. The driver is fully compatible with tvOS 13.4.5 with hundreds of installations on this build around the globe. They’ve asked you to submit logs via the support ticket as it sounds like there is something in your particular setup that is causing the issue. Quote Link to comment Share on other sites More sharing options...
Amr Posted June 4, 2020 Share Posted June 4, 2020 2 hours ago, IntrinsicGroup said: Hi Amr, looks like our team replied to your ticket about an hour before this post. The driver is fully compatible with tvOS 13.4.5 with hundreds of installations on this build around the globe. They’ve asked you to submit logs via the support ticket as it sounds like there is something in your particular setup that is causing the issue. Yes and thanks, I felt like am the only one with this issue, am working with Tim on it, hopefully we know where the issue with my system is. Quote Link to comment Share on other sites More sharing options...
IntrinsicGroup Posted June 4, 2020 Author Share Posted June 4, 2020 Perfect. They'll guide you through it all. Quote Link to comment Share on other sites More sharing options...
Amr Posted June 5, 2020 Share Posted June 5, 2020 On 6/4/2020 at 3:09 AM, msgreenf said: On 6/4/2020 at 2:38 AM, Amr said: Does any one encounter an issue after Apple pushed 13.4.5 TvOS update? My Intrinsic driver is totally unstable, breaks a lot and ATV are useless now! I opened a support ticket hopefully I get a response soon ... What driver version are you on? Version: 200518 Quote Link to comment Share on other sites More sharing options...
Amr Posted June 6, 2020 Share Posted June 6, 2020 I still have this issue everytime I have to go to composer to change anything then the ATV starts working again! Am sorry but checking the license with every sleep is not a great way for this new driver, I need the old driver back?! Quote Link to comment Share on other sites More sharing options...
IntrinsicGroup Posted June 6, 2020 Author Share Posted June 6, 2020 10 hours ago, Amr said: I still have this issue everytime I have to go to composer to change anything then the ATV starts working again! Am sorry but checking the license with every sleep is not a great way for this new driver, I need the old driver back?! That's not how the driver works at all... the license isn't checked with every sleep and it's not a licensing issue that is your problem here. I believe our techs have replied again to your ticket, if you follow back up with them on there, they'll be able to work with you to find a solution. msgreenf 1 Quote Link to comment Share on other sites More sharing options...
Amr Posted June 6, 2020 Share Posted June 6, 2020 2 hours ago, IntrinsicGroup said: That's not how the driver works at all... the license isn't checked with every sleep and it's not a licensing issue that is your problem here. I believe our techs have replied again to your ticket, if you follow back up with them on there, they'll be able to work with you to find a solution. I will work it out with Tim, it’s just drives me crazy, issue is not me at all, kids are driving me nuts, they are Apple fan girls/boys and they only have ATV’s as there main entertainment device, hence the pressure on me Quote Link to comment Share on other sites More sharing options...
Amr Posted June 6, 2020 Share Posted June 6, 2020 10 hours ago, IntrinsicGroup said: That's not how the driver works at all... the license isn't checked with every sleep and it's not a licensing issue that is your problem here. I believe our techs have replied again to your ticket, if you follow back up with them on there, they'll be able to work with you to find a solution. I wanted to thank you for such support, with only my support ticket that is having these issues and your support jumped in and help my to overcome such an issue with a driver fix, super and the nagging is over Quote Link to comment Share on other sites More sharing options...
msgreenf Posted June 6, 2020 Share Posted June 6, 2020 So there is a new build now? Quote Link to comment Share on other sites More sharing options...
IntrinsicGroup Posted June 7, 2020 Author Share Posted June 7, 2020 1 hour ago, msgreenf said: So there is a new build now? We made a build to deal with specific issues relating to Amr’s site. That build will now go through a code review and testing and any additions may then get added into a future public release if it looks like they may be of benefit. msgreenf and Amr 2 Quote Link to comment Share on other sites More sharing options...
IntrinsicGroup Posted June 7, 2020 Author Share Posted June 7, 2020 2 hours ago, Amr said: I wanted to thank you for such support, with only my support ticket that is having these issues and your support jumped in and help my to overcome such an issue with a driver fix, super and the nagging is over No problem! Glad it’s all working for you Quote Link to comment Share on other sites More sharing options...
Adamj771 Posted June 8, 2020 Share Posted June 8, 2020 So I was running this driver on an hc800 for Apple tv4k. Worked perfectly for months then stopped working a few weeks ago. Opened a support ticket and they stated there was a new update that had to be reinstalled from scratch. My dealer was able to reinstall but now there is a 5-10 second delay each time I watch the Apple TV bc of a “handshake delay” per your support team. After the delay the driver workS well. Anyway to fix this annoying delay? Quote Link to comment Share on other sites More sharing options...
Amr Posted June 9, 2020 Share Posted June 9, 2020 On 6/8/2020 at 7:21 AM, Adamj771 said: So I was running this driver on an hc800 for Apple tv4k. Worked perfectly for months then stopped working a few weeks ago. Opened a support ticket and they stated there was a new update that had to be reinstalled from scratch. My dealer was able to reinstall but now there is a 5-10 second delay each time I watch the Apple TV bc of a “handshake delay” per your support team. After the delay the driver workS well. Anyway to fix this annoying delay? Did you upgrade your ATV to 13.4.6 by any chance? Quote Link to comment Share on other sites More sharing options...
Adamj771 Posted June 9, 2020 Share Posted June 9, 2020 Yes. Both Apple tv4ks running 13.4.6. Quote Link to comment Share on other sites More sharing options...
Amr Posted June 10, 2020 Share Posted June 10, 2020 8 hours ago, Adamj771 said: Yes. Both Apple tv4ks running 13.4.6. If you have the new build for the HC800 then as a work around hit the Guide button on your remote 5 times and you will have an immediate response from your ATV’s, you don’t have to wait for the handshake, u just trigger it faster this way, try and let me know! Quote Link to comment Share on other sites More sharing options...
Adamj771 Posted June 12, 2020 Share Posted June 12, 2020 On 6/10/2020 at 1:00 AM, Amr said: If you have the new build for the HC800 then as a work around hit the Guide button on your remote 5 times and you will have an immediate response from your ATV’s, you don’t have to wait for the handshake, u just trigger it faster this way, try and let me know! Yeah that works but annoying that you have to do it each time your startup. Quote Link to comment Share on other sites More sharing options...
Amr Posted June 12, 2020 Share Posted June 12, 2020 2 hours ago, Adamj771 said: Yeah that works but annoying that you have to do it each time your startup. Will it’s better than nothing, I have no idea why this is happening, is it because of Apple did something or the devs, but how any one would miss up this way? Quote Link to comment Share on other sites More sharing options...
IntrinsicGroup Posted June 12, 2020 Author Share Posted June 12, 2020 3 hours ago, Adamj771 said: Yeah that works but annoying that you have to do it each time your startup. We've only seen this on the old HC Series. EA Controllers function fine and reconnect in around 100ms. Quote Link to comment Share on other sites More sharing options...
Amr Posted June 12, 2020 Share Posted June 12, 2020 On 6/12/2020 at 10:02 AM, IntrinsicGroup said: We've only seen this on the old HC Series. EA Controllers function fine and reconnect in around 100ms. the driver was working just fine, the changes you have made had no functionality whatsoever expect changing your driver authentication from serials to auto! I have no idea what you are gaining from this change! Please do not blame the hardware at all, it’s working just fine! Adamj771 1 Quote Link to comment Share on other sites More sharing options...
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