Amr Posted May 16, 2020 Share Posted May 16, 2020 2 hours ago, msgreenf said: @IntrinsicGroup I have upgrade 2 customers to the 200510 release and both have issues! 1 has no control of 5 ATVs the other has sporadic control....not a happy Saturday Trace has to be off Quote Link to comment Share on other sites More sharing options...
msgreenf Posted May 16, 2020 Share Posted May 16, 2020 The only time I can get it to work is w trace on....what did you have to do? Quote Link to comment Share on other sites More sharing options...
Amr Posted May 18, 2020 Share Posted May 18, 2020 On 5/16/2020 at 11:07 PM, msgreenf said: The only time I can get it to work is w trace on....what did you have to do? Trace is on at the beginning to get it working then turn it off! Quote Link to comment Share on other sites More sharing options...
msgreenf Posted May 18, 2020 Share Posted May 18, 2020 2 minutes ago, Amr said: Trace is on at the beginning to get it working then turn it off! did u upgrade again to the 200512? jmb 1 Quote Link to comment Share on other sites More sharing options...
Amr Posted May 18, 2020 Share Posted May 18, 2020 Yes, the latest driver is more stable and works just fine, trace On, then off, all ATV’s are working fine. Quote Link to comment Share on other sites More sharing options...
IntrinsicGroup Posted May 26, 2020 Author Share Posted May 26, 2020 On 5/16/2020 at 7:26 PM, msgreenf said: @IntrinsicGroup I have upgrade 2 customers to the 200510 release and both have issues! 1 has no control of 5 ATVs the other has sporadic control....not a happy Saturday Sorry for the delay - we didn't see the notification. Always best to drop a support ticket on the site. The currently build is 200518, give that a shot and it should sort things. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted May 26, 2020 Share Posted May 26, 2020 i did a tix and Will has been helping Quote Link to comment Share on other sites More sharing options...
sofakng Posted May 27, 2020 Share Posted May 27, 2020 Does this driver support press-and-hold buttons? For example, a bunch of Apple TV applications (i.e. Philo TV) require press-and-hold for certain things. Also, whats the other differences between this and the Control4 Apple TV IP driver? Quote Link to comment Share on other sites More sharing options...
IntrinsicGroup Posted May 27, 2020 Author Share Posted May 27, 2020 4 hours ago, sofakng said: Does this driver support press-and-hold buttons? For example, a bunch of Apple TV applications (i.e. Philo TV) require press-and-hold for certain things. Also, whats the other differences between this and the Control4 Apple TV IP driver? It currently doesn't support press and hold, though this may be added in a future update. This ATV Driver supports right up to the latest tvOS version. Quote Link to comment Share on other sites More sharing options...
jmb Posted May 29, 2020 Share Posted May 29, 2020 @IntrinsicGroup My driver stopped working again, I've rebooted the controller and both of my Apple TV's. Any other suggestions? Quote Link to comment Share on other sites More sharing options...
IntrinsicGroup Posted May 29, 2020 Author Share Posted May 29, 2020 2 hours ago, jmb said: @IntrinsicGroup My driver stopped working again, I've rebooted the controller and both of my Apple TV's. Any other suggestions? What version of the driver are you running on? If you're on the latest version this creates a new connection each time, so the driver can't loose control, unless your IP address changes. Drop us a support ticket and we can take a look. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted May 29, 2020 Share Posted May 29, 2020 10 minutes ago, IntrinsicGroup said: What version of the driver are you running on? If you're on the latest version this creates a new connection each time, so the driver can't loose control, unless your IP address changes. Drop us a support ticket and we can take a look. he has tix open 200518 version Quote Link to comment Share on other sites More sharing options...
IntrinsicGroup Posted May 29, 2020 Author Share Posted May 29, 2020 5 minutes ago, msgreenf said: he has tix open 200518 version Drop us a ticket on the site and we'll get one of our techs to debug what's going on Quote Link to comment Share on other sites More sharing options...
Amr Posted May 29, 2020 Share Posted May 29, 2020 1 hour ago, msgreenf said: he has tix open 200518 version What is this new version fixes? Am not upgrading unless something is broken! Quote Link to comment Share on other sites More sharing options...
jmb Posted May 29, 2020 Share Posted May 29, 2020 1 hour ago, IntrinsicGroup said: What version of the driver are you running on? If you're on the latest version this creates a new connection each time, so the driver can't loose control, unless your IP address changes. Drop us a support ticket and we can take a look. I have gone into Composer HE and I can't find the version number for the driver. When do I find the version number? I signed up for the newsletter a month ago and have not gotten any news about a new release. Quote Link to comment Share on other sites More sharing options...
IntrinsicGroup Posted May 30, 2020 Author Share Posted May 30, 2020 9 hours ago, Amr said: What is this new version fixes? Am not upgrading unless something is broken! This version handles connections in a different way. It resolves an issue where C4 could fail to notify the driver of a disconnect. Quote Link to comment Share on other sites More sharing options...
IntrinsicGroup Posted May 30, 2020 Author Share Posted May 30, 2020 9 hours ago, jmb said: I have gone into Composer HE and I can't find the version number for the driver. When do I find the version number? I signed up for the newsletter a month ago and have not gotten any news about a new release. Your installer should be able to provide the version number from the full edition of Composer. We haven’t sent any end user update newsletters for this yet. That is something due to start from June. Quote Link to comment Share on other sites More sharing options...
jmb Posted May 30, 2020 Share Posted May 30, 2020 9 hours ago, IntrinsicGroup said: Your installer should be able to provide the version number from the full edition of Composer. We haven’t sent any end user update newsletters for this yet. That is something due to start from June. So, before I incur a service charge from my installer, how do I figure how if I need an upgrade. It stopped working in mid-late March, after the installer did an upgrade it was good. So, it was upgraded on March 27th, how do I figure out if that it what I need again? I don't quite understand the frequency with which I have issues with this driver. I don't have it with any other driver with issues and I do have other 3rd party drivers. I'd happily upgrade it myself, but not being able to do that, it feels like constant a fishing exercise. I have resisted paying for annual service contract with my dealer, but this one driver may necessitate it. In the end it might be cheaper to upgrade my HC800 and avoid the need for the driver. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted May 30, 2020 Share Posted May 30, 2020 The latest version was released may 18th...so you don't have latest Quote Link to comment Share on other sites More sharing options...
jmb Posted May 30, 2020 Share Posted May 30, 2020 11 minutes ago, msgreenf said: The latest version was released may 18th...so you don't have latest Thanks. Do you know why it breaks without the latest version? I’m not sure sure why the March version wouldn’t continue to work. Thamks again. Quote Link to comment Share on other sites More sharing options...
C4 User Posted May 30, 2020 Share Posted May 30, 2020 Can someone explain the benefits of this driver over the C4 driver? I have never had one issue with the C4 that an Apple TV reboot didn’t resolve. And in those cases I don’n know if the issue was the Apple TV or C4. Since my Apple TV is located in my AV closet, I can reboot it from my wattbox. Quote Link to comment Share on other sites More sharing options...
C4 User Posted May 30, 2020 Share Posted May 30, 2020 6 minutes ago, jmb said: Thanks. Do you know why it breaks without the latest version? I’m not sure sure why the March version wouldn’t continue to work. Thamks again. Does the driver not have auto update? Quote Link to comment Share on other sites More sharing options...
msgreenf Posted May 30, 2020 Share Posted May 30, 2020 That I can't speak to. Intrinsic must answer that Quote Link to comment Share on other sites More sharing options...
chopedogg88 Posted May 30, 2020 Share Posted May 30, 2020 some benefits that I can think of off-hand: 1- setup is easier, just enter the IP address and it starts working. Setup for the standard IP driver requires a 2nd apple device, on the same account. half the time when I'm installing the owner is not present, and when they are, they don't remember their apple password so it becomes a big pain/time suck. 2-I've had several customers where we setup the standard driver and it works perfectly, but then stops working for some reason...as you've alluded to, yours hasn't been rock solid, you've had to reboot the Apple TV. This isn't desirable in most cases...I get a phone call/email at 10pm because someone's Apple TV no longer works and of course its my poor programming that is at fault. IntrinsicGroup 1 Quote Link to comment Share on other sites More sharing options...
IntrinsicGroup Posted May 30, 2020 Author Share Posted May 30, 2020 3 hours ago, jmb said: Thanks. Do you know why it breaks without the latest version? I’m not sure sure why the March version wouldn’t continue to work. Thamks again. The old version still works, but it operates in a different way. The old driver maintained a constant connection to the ATV. This is fine apart from when the connection drops momentarily... if the time period is very short, this is too fast for C4 to detect the network drop and therefore it can't tell the driver there's a need to send a reconnection routine - end result, control is lost till a reboot. The new version connects very quickly (less than 100ms) every time you use it, so the above situation never happens. This is the same way that Apple also do it for their iPhone app. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.