jmb Posted April 11, 2020 Share Posted April 11, 2020 On 2/25/2020 at 11:52 AM, IntrinsicGroup said: So we spoke to C4 - they have no plans on enabling Auto Update on third party drivers at present. By skipping forward/back are you meaning to say jump forwards 15 seconds? I bought my driver for two Apple TV's in January. My driver stopped working last month and I used the Apple TV remote again for awhile, but finally reached out to my dealer who updated the driver and now everything works fine. Without auto updating, I'm worried that I will need to constantly depend on my dealer to log in do updates, which will not be a great user experience. Quote Link to comment Share on other sites More sharing options...
IntrinsicGroup Posted April 11, 2020 Author Share Posted April 11, 2020 1 hour ago, jmb said: I bought my driver for two Apple TV's in January. My driver stopped working last month and I used the Apple TV remote again for awhile, but finally reached out to my dealer who updated the driver and now everything works fine. Without auto updating, I'm worried that I will need to constantly depend on my dealer to log in do updates, which will not be a great user experience. We'd love for there to be autoupdate. Hopefully, C4 will open up that feature to us. The driver you'd have had in January, would have resumed functionality with a reboot of the C4 processor. (what you would have encountered is a fringe case where your network connection momentarily drops faster than C4 can report the drop, so it doesn't tell the driver to reconnect). The update your dealer has builds in some extra checks to work out when the connection has been lost and to reconnect for you. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted April 11, 2020 Share Posted April 11, 2020 We'd love for there to be autoupdate. Hopefully, C4 will open up that feature to us. The driver you'd have had in January, would have resumed functionality with a reboot of the C4 processor. (what you would have encountered is a fringe case where your network connection momentarily drops faster than C4 can report the drop, so it doesn't tell the driver to reconnect). The update your dealer has builds in some extra checks to work out when the connection has been lost and to reconnect for you.What version has that fix? Quote Link to comment Share on other sites More sharing options...
IntrinsicGroup Posted April 11, 2020 Author Share Posted April 11, 2020 1 minute ago, msgreenf said: 3 minutes ago, IntrinsicGroup said: We'd love for there to be autoupdate. Hopefully, C4 will open up that feature to us. The driver you'd have had in January, would have resumed functionality with a reboot of the C4 processor. (what you would have encountered is a fringe case where your network connection momentarily drops faster than C4 can report the drop, so it doesn't tell the driver to reconnect). The update your dealer has builds in some extra checks to work out when the connection has been lost and to reconnect for you. What version has that fix? v24 - we are currently testing a new release that we should be out before the end of the month. It also has live reporting back to composer as to when updates are available. We'll send out a mailshot to all existing owners when it's about to be released. msgreenf 1 Quote Link to comment Share on other sites More sharing options...
jmb Posted April 11, 2020 Share Posted April 11, 2020 25 minutes ago, IntrinsicGroup said: We'd love for there to be autoupdate. Hopefully, C4 will open up that feature to us. The driver you'd have had in January, would have resumed functionality with a reboot of the C4 processor. (what you would have encountered is a fringe case where your network connection momentarily drops faster than C4 can report the drop, so it doesn't tell the driver to reconnect). The update your dealer has builds in some extra checks to work out when the connection has been lost and to reconnect for you. I tried rebooting the hc800, but it still didn't work. I lived with it for awhile and finally gave up and called my dealer. Quote Link to comment Share on other sites More sharing options...
jmb Posted April 11, 2020 Share Posted April 11, 2020 19 minutes ago, IntrinsicGroup said: v24 - we are currently testing a new release that we should be out before the end of the month. It also has live reporting back to composer as to when updates are available. We'll send out a mailshot to all existing owners when it's about to be released. I've never gotten a "mailshot", how do i get on your distribution list? Quote Link to comment Share on other sites More sharing options...
IntrinsicGroup Posted April 11, 2020 Author Share Posted April 11, 2020 1 hour ago, jmb said: I've never gotten a "mailshot", how do i get on your distribution list? On checkout, your dealer will have ticked the box to say we can message him about updates. We generally do a mail-shot every month and then specific ones if there's big updates on drivers. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted April 11, 2020 Share Posted April 11, 2020 Never got one and I thought I was subscribed Quote Link to comment Share on other sites More sharing options...
IntrinsicGroup Posted April 11, 2020 Author Share Posted April 11, 2020 17 minutes ago, msgreenf said: Never got one and I thought I was subscribed PM your email and I'll check you're on the list. Also with adding "news@intrinsicdev.com" to you safe list, so it doesn't get filtered! Quote Link to comment Share on other sites More sharing options...
jmb Posted April 12, 2020 Share Posted April 12, 2020 23 hours ago, IntrinsicGroup said: On checkout, your dealer will have ticked the box to say we can message him about updates. We generally do a mail-shot every month and then specific ones if there's big updates on drivers. Got it, so the dealer gets the notification. Can I also get notified of updates? Quote Link to comment Share on other sites More sharing options...
snipboy Posted April 13, 2020 Share Posted April 13, 2020 I love my dealer, but I don't want him to burdened with having to constantly ping me whether or not I want/need an update. He's too busy. Can I get on this list for the new update coming up? I've noticed those fringe cases with Intrinsic tend to resolve themselves with a restart of the my C4 controller, and THEN, a restart of the Apple TV I am dealing with. One particular Apple TV in my house tends to have this fringe case happen a lot -- it's the most used Apple TV as well -- so, I'd guess it's the controller not keeping up with whatever I've just done to the home network. jmb 1 Quote Link to comment Share on other sites More sharing options...
IntrinsicGroup Posted April 14, 2020 Author Share Posted April 14, 2020 On 4/13/2020 at 3:16 AM, snipboy said: I love my dealer, but I don't want him to burdened with having to constantly ping me whether or not I want/need an update. He's too busy. Can I get on this list for the new update coming up? I've noticed those fringe cases with Intrinsic tend to resolve themselves with a restart of the my C4 controller, and THEN, a restart of the Apple TV I am dealing with. One particular Apple TV in my house tends to have this fringe case happen a lot -- it's the most used Apple TV as well -- so, I'd guess it's the controller not keeping up with whatever I've just done to the home network. Is that one ATV on wifi by any chance? We've had a few request from end users to be added to our mailing lists. Currently it's only for dealers, but our marketing team are looking at setting up a dedicated channel of end users, so watch this space. snipboy 1 Quote Link to comment Share on other sites More sharing options...
IntrinsicGroup Posted April 14, 2020 Author Share Posted April 14, 2020 On 4/12/2020 at 10:57 PM, jmb said: Got it, so the dealer gets the notification. Can I also get notified of updates? We're looking at setting something up for end users at the minute. Quote Link to comment Share on other sites More sharing options...
snipboy Posted April 14, 2020 Share Posted April 14, 2020 I am not sure what is up with that one fringe ATV I have. It is not on Wifi. Behavior is consistent enough to have figured out the sequence to get it right again though. Quote Link to comment Share on other sites More sharing options...
IntrinsicGroup Posted April 14, 2020 Author Share Posted April 14, 2020 8 minutes ago, snipboy said: I am not sure what is up with that one fringe ATV I have. It is not on Wifi. Behavior is consistent enough to have figured out the sequence to get it right again though. If you have to keep rebooting the Apple TV it sounds like the ATV stops broadcasting it's control port.... the driver listens to each ATV and asks how they want to be controlled. Rebooting an ATV resets this. snipboy 1 Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted April 15, 2020 Share Posted April 15, 2020 @IntrinsicGroup - slightly off topic. Apologies! Your website used to have a number of drivers which have recently disappeared (a fancy timer driver, your Eguage driver etc). Have you discontinued these? Quote Link to comment Share on other sites More sharing options...
IntrinsicGroup Posted April 22, 2020 Author Share Posted April 22, 2020 On 4/15/2020 at 8:57 PM, South Africa C4 user said: @IntrinsicGroup - slightly off topic. Apologies! Your website used to have a number of drivers which have recently disappeared (a fancy timer driver, your Eguage driver etc). Have you discontinued these? Not sure those one's were us! If it's something you're looking for, just drop us a query on here: https://intrinsicdev.com/intrinsic-dev-core-programming-driver-suggestion-form/ South Africa C4 user 1 Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted April 22, 2020 Share Posted April 22, 2020 6 hours ago, IntrinsicGroup said: Not sure those one's were us! If it's something you're looking for, just drop us a query on here: https://intrinsicdev.com/intrinsic-dev-core-programming-driver-suggestion-form/ Thanks for the feedback and you are correct. I was confusing 2 driver developers. Apologies! Quote Link to comment Share on other sites More sharing options...
jmb Posted April 30, 2020 Share Posted April 30, 2020 On 4/14/2020 at 12:58 PM, IntrinsicGroup said: We're looking at setting something up for end users at the minute. I'm checking in, any progress on this? Without knowing I would break my existing integration I upgraded my Apple TV to TvOS 13. Once I realized it was broken and I could not go back I reached out to my dealer for help. My dealer first suggested upgrading the controller, since I was out of IR ports on my C4 Controller. Instead I asked my dealer to look at your driver and I purchased it through him, I believe I am his only customer with it. So far, only once has it stopped working, i tried several times the basics of rebooting the Apple Tv's and controller, but nothing. So, i reached out and he figured out he needed to upgrade it. I has now worked flawlessly. I would rather stay ahead of it and not have my family complaining about it. Getting notified of updates so I can chase the dealer doesn't seem like a big ask especially since I paid for the driver. The dealer was a pass through. Quote Link to comment Share on other sites More sharing options...
pinkoos Posted April 30, 2020 Share Posted April 30, 2020 13 minutes ago, jmb said: I'm checking in, any progress on this? Without knowing I would break my existing integration I upgraded my Apple TV to TvOS 13. Once I realized it was broken and I could not go back I reached out to my dealer for help. My dealer first suggested upgrading the controller, since I was out of IR ports on my C4 Controller. Instead I asked my dealer to look at your driver and I purchased it through him, I believe I am his only customer with it. So far, only once has it stopped working, i tried several times the basics of rebooting the Apple Tv's and controller, but nothing. So, i reached out and he figured out he needed to upgrade it. I has now worked flawlessly. I would rather stay ahead of it and not have my family complaining about it. Getting notified of updates so I can chase the dealer doesn't seem like a big ask especially since I paid for the driver. The dealer was a pass through. I agree with this Quote Link to comment Share on other sites More sharing options...
IntrinsicGroup Posted May 1, 2020 Author Share Posted May 1, 2020 On 4/30/2020 at 5:24 PM, jmb said: I'm checking in, any progress on this? Without knowing I would break my existing integration I upgraded my Apple TV to TvOS 13. Once I realized it was broken and I could not go back I reached out to my dealer for help. My dealer first suggested upgrading the controller, since I was out of IR ports on my C4 Controller. Instead I asked my dealer to look at your driver and I purchased it through him, I believe I am his only customer with it. So far, only once has it stopped working, i tried several times the basics of rebooting the Apple Tv's and controller, but nothing. So, i reached out and he figured out he needed to upgrade it. I has now worked flawlessly. I would rather stay ahead of it and not have my family complaining about it. Getting notified of updates so I can chase the dealer doesn't seem like a big ask especially since I paid for the driver. The dealer was a pass through. We've now added a sign up form on the website: https://intrinsicdev.com/end-user-newsletter/ We'll aim to fire out a newsletter with any major driver updates, aimed at end users, so that you know when to give your dealer a call! msgreenf 1 Quote Link to comment Share on other sites More sharing options...
pinkoos Posted May 1, 2020 Share Posted May 1, 2020 This is good Just signed up In your form, line 2 of the address should not be required (I put a blank space to bypass that) Quote Link to comment Share on other sites More sharing options...
jmb Posted May 4, 2020 Share Posted May 4, 2020 I've signed up as well. Thank you. I agree line 2 of the address should NOT be required. Quote Link to comment Share on other sites More sharing options...
IntrinsicGroup Posted May 4, 2020 Author Share Posted May 4, 2020 6 hours ago, jmb said: I've signed up as well. Thank you. I agree line 2 of the address should NOT be required. All changed now! Quote Link to comment Share on other sites More sharing options...
msgreenf Posted May 16, 2020 Share Posted May 16, 2020 @IntrinsicGroup I have upgrade 2 customers to the 200510 release and both have issues! 1 has no control of 5 ATVs the other has sporadic control....not a happy Saturday Quote Link to comment Share on other sites More sharing options...
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