2bc4 Posted April 25, 2017 Share Posted April 25, 2017 Are there any other sites to purchase drivers such as the myq driver Link to comment Share on other sites More sharing options...
ichbinbose Posted April 25, 2017 Share Posted April 25, 2017 Yes there are other sites As for myq I don't know Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
chopedogg88 Posted April 25, 2017 Share Posted April 25, 2017 www.epic-systems.com Sent from my SM-N920V using Tapatalk Link to comment Share on other sites More sharing options...
Thatguy230 Posted April 25, 2017 Share Posted April 25, 2017 Use the wink driver. Works great an wink is a partner w/ myq Link to comment Share on other sites More sharing options...
2bc4 Posted April 25, 2017 Author Share Posted April 25, 2017 The wink driver caused multiple projects of my to crash. Have been trying to contact houselogix for over 2 weeks but no response. This is why I am looking for another provider of drivers Link to comment Share on other sites More sharing options...
d1amund Posted April 26, 2017 Share Posted April 26, 2017 The wink driver caused multiple projects of my to crash. Have been trying to contact houselogix for over 2 weeks but no response. This is why I am looking for another provider of drivers Call SnapAV. Link to comment Share on other sites More sharing options...
msgreenf Posted April 26, 2017 Share Posted April 26, 2017 It's not houselogix drivers. It's written by a 3rd party. Houselogix is a market place. Every driver lists the author. The wink driver pack is written by Phil on here Sent from my Nexus 6P using Tapatalk Link to comment Share on other sites More sharing options...
2bc4 Posted April 26, 2017 Author Share Posted April 26, 2017 I understand that houselogix is just the seller of the product. My issue is getting in touch with the developer will not get me a credit or refund for the cost. Link to comment Share on other sites More sharing options...
seth_j Posted April 26, 2017 Share Posted April 26, 2017 13 hours ago, 2bc4 said: The wink driver caused multiple projects of my to crash. Have been trying to contact houselogix for over 2 weeks but no response. This is why I am looking for another provider of drivers You'll have to deal with HL on that one. The developer has zero insight into sales other than knowing how many have sold and to whom. If I, as a developer, wanted to issue a refund there's no way I can do that. I get calls for old EV license transfers from time to time and there's nothing I can do about the either. FWIW I'd keep hounding both HL and the developer at this point. That's pretty ridiculous. I don't care how busy anyone one is there's no excuse for poor customer service -- especially on a crashing issue. Link to comment Share on other sites More sharing options...
msgreenf Posted April 26, 2017 Share Posted April 26, 2017 @phileaton is the developer. I agree with Seth! Link to comment Share on other sites More sharing options...
Thatguy230 Posted April 26, 2017 Share Posted April 26, 2017 This has been answered by Phil. Have your dealer install the new beta that's out and it will fix the problem. Link to comment Share on other sites More sharing options...
msgreenf Posted April 26, 2017 Share Posted April 26, 2017 IMHO - if it's such a problem @phileaton should be a little more active reaching out to customers Link to comment Share on other sites More sharing options...
prabeau Posted April 26, 2017 Share Posted April 26, 2017 I gave up with the "follow me" driver and its issues. Link to comment Share on other sites More sharing options...
cdepaola Posted April 26, 2017 Share Posted April 26, 2017 Follow Me was causing crashes, not seen the same issue with the Wink driver Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
Cyknight Posted April 26, 2017 Share Posted April 26, 2017 Houselogix also makes/has their own driver and MyQ is one of them. Unfortunately, since SNAP aquired them ther support has been.....well it's pretty obvious fromt his thread alone. Other driver developers that sell direct or marketplaces are: Blackwire Designs The Driver's Lab Annex4 (evolved from TheoryAV) Epic-Systems Yatun Development Janus Technologies (only free drivers by commission at this point I believe) There may be others but I'd say those are the main ones outside of Houselogix at this point. Note that Annex4 has stated they acquired the 'other' (free) MyQ driver that was floating around (and is now defunct) but it is unclear to me at this time what may happen with it. Link to comment Share on other sites More sharing options...
msgreenf Posted April 26, 2017 Share Posted April 26, 2017 nevermind Link to comment Share on other sites More sharing options...
thegreatheed Posted April 26, 2017 Share Posted April 26, 2017 blackwire designs Link to comment Share on other sites More sharing options...
Kevin L Posted April 26, 2017 Share Posted April 26, 2017 1 hour ago, Cyknight said: Houselogix also makes/has their own driver and MyQ is one of them. Unfortunately, since SNAP aquired them ther support has been.....well it's pretty obvious fromt his thread alone. Other driver developers that sell direct or marketplaces are: The Driver's Lab Annex4 (evolved from TheoryAV) Epic-Systems Yatun Development Janus Technologies (only free drivers by commission at this point I believe) There may be others but I'd say those are the main ones outside of Houselogix at this point. Note that Annex4 has stated they acquired the 'other' (free) MyQ driver that was floating around (and is now defunct) but it is unclear to me at this time what may happen with it. WTF Link to comment Share on other sites More sharing options...
Cyknight Posted April 26, 2017 Share Posted April 26, 2017 12 minutes ago, Kevin L said: WTF Wow. Fixed. Link to comment Share on other sites More sharing options...
2bc4 Posted April 27, 2017 Author Share Posted April 27, 2017 Happy to say after the numerous messages I finally got a call back yesterday stating I will get refunded. Going to try out the myq driver and cross my fingers Link to comment Share on other sites More sharing options...
Thatguy230 Posted April 27, 2017 Share Posted April 27, 2017 IMO the my q driver isn't great. Ive been using the wink beta and works a lot better. I can sell you my myq driver at 1/2 price Link to comment Share on other sites More sharing options...
turls Posted May 11, 2017 Share Posted May 11, 2017 Ok, well Houselogix is a primary provider for many core drivers. I haven't used them much for support lately, but even before the Snap purchase it was hit and miss. If its worse now, well, I would hope that is not acceptable to the many developers that count on them for first line support. It looked like they were in line to be the primary alternative to Control4 and now it seems we are back to fragmentation, which I wish wasn't the case. Are the developers that went with HL stuck with them no matter what? Or is there some sort of SLA that lets you out? Link to comment Share on other sites More sharing options...
msgreenf Posted May 11, 2017 Share Posted May 11, 2017 11 minutes ago, turls said: Are the developers that went with HL stuck with them no matter what? Or is there some sort of SLA that lets you out? developers are not stuck to houselogix and can change at any time Link to comment Share on other sites More sharing options...
zaphod Posted May 11, 2017 Share Posted May 11, 2017 S'up with Houselogix? Have the fired half their staff or something? Link to comment Share on other sites More sharing options...
turls Posted May 11, 2017 Share Posted May 11, 2017 I didn't even see the post from Chowmain before I typed this (Chowmain has taken over first-line support for drivers sold by HL) Great for him, because I'm sure he has the staff to handle calls, but worried about what smaller developers are going to be left with for first-line support. Link to comment Share on other sites More sharing options...
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