prabeau Posted October 12, 2014 Share Posted October 12, 2014 My HC 800 has died and boy even the dog won't give me the time of day.This is something I have feared from the get go.House is dead ............... Not loving automation not loving my automation. Tried a reboot actually several the only lights that stay on is the power. errrrrrr. Link to comment Share on other sites More sharing options...
TexasBill Posted October 12, 2014 Share Posted October 12, 2014 My HC 800 has died and boy even the dog won't give me the time of day.This is something I have feared from the get go.House is dead ............... Not loving automation not loving my automation. Tried a reboot actually several the only lights that stay on is the power. errrrrrr. My HC 1000 died last month and a bricked house is absolutely no fun. I can attest to that. My dealer was very responsive however and I replaced the 1000 with an 800 - it is faster. The down time was simply unbearable. Bill Link to comment Share on other sites More sharing options...
prabeau Posted October 12, 2014 Author Share Posted October 12, 2014 It's a long week end here so no relief till Tuesday. ( Thanksgiving ) Thanks Control$ Eating breakfast and sneaking out to the golf course, if I am in the dog house may as well go deep. Link to comment Share on other sites More sharing options...
jillmark99 Posted October 12, 2014 Share Posted October 12, 2014 ^ agreed. Go big or go home. Sucks that your controller died though. Link to comment Share on other sites More sharing options...
wappinghigh Posted October 12, 2014 Share Posted October 12, 2014 Couple years back it was suggested on this very forum, that there should be an easy way for a home owner to reboot a different controller with a backed up project to get up and running again..even automatic redundancy built in somehow.. The argument put forward was HA was becoming more and more entwined in folks lives...even running critical things like security and power to various devices ...For JUST this situation you are going thru prabeau Nothing ever came of it AFAIK... The come back was "call your dealer".. Yeah? OK like 0200 in the morning prior to Thanksgiving ...for a call out 100KM from town? The HA industry in general and C4 in particular have never given this issue the thought, priority and resources it truly deserves.. Is this a criticism of the C4 "model"? Or the lack of priority of this in software development? Or the need to allow more easier hands on control of users projects? Darn right it is.. But like is so often said: nobody pays any attention to what's said around here. Link to comment Share on other sites More sharing options...
wappinghigh Posted October 12, 2014 Share Posted October 12, 2014 So lets be positive about this: Most large projects would have a couple of controllers in them, capable of running the show. Or ones left over from an upgrade: HC1000> HC800 (example given above)... Can I be so bold as to suggest perhaps Control4 should: 1/ Have clear instructions on the website about what to do in this situation. 2/ Perhaps write a piece of software on OSX or Win that a home owner could use, that could automatically reload a backed up project onto a different controller. Or build USB input into all controllers to allow an autoboot straight from USB.. 3/ Have a list of secondary dealers one could call or contact available via a website search: who can do this for people via online.. 4/ Maybe write some sort of automatic redundancy software that can reboot a different controller with director... ? 5/ Have a checklist for users to inform them what critical devices should/should not be on HA controlled GPO's or under HA lit lighting.. and how to build backup of critical things like Thermostat's heating and security.. Over and out. Link to comment Share on other sites More sharing options...
prabeau Posted October 13, 2014 Author Share Posted October 13, 2014 Well my dealer came through. Very interesting discovery however. When his tekkie shows up and connects to my system he discovers that the director is off line. Simple tap in Composer Pro and voilà.It turn out that another client has had the same experience and feels that 2.6 could be to blame.......... To follow Link to comment Share on other sites More sharing options...
Gary Leeds UK Posted October 13, 2014 Share Posted October 13, 2014 Glad to see your back online Link to comment Share on other sites More sharing options...
prabeau Posted October 13, 2014 Author Share Posted October 13, 2014 Thank you. People are starting to talk to me again, I think thats a good thing ...... Link to comment Share on other sites More sharing options...
prabeau Posted October 13, 2014 Author Share Posted October 13, 2014 Its back except for one room. 6 button keypad in one room his not functioning I can access it and make it work through Composerand all functions work via touch screen. Will have to read up on a reset I guess. Its functions include the laundry room lights ........... guess who is doing the wash till the lights come on. Link to comment Share on other sites More sharing options...
TexasBill Posted October 13, 2014 Share Posted October 13, 2014 Well my dealer came through. Very interesting discovery however. When his tekkie shows up and connects to my system he discovers that the director is off line. Simple tap in Composer Pro and voilà.It turn out that another client has had the same experience and feels that 2.6 could be to blame.......... To followOn my new HC800 it went dead within a week - same fix - just get on line and start the director service. I paid to have my 1000 repaired - but I am wondering if that is all it was on the 1000 as well - Link to comment Share on other sites More sharing options...
LSDave Posted October 13, 2014 Share Posted October 13, 2014 Crestron allows you to run multiple processors for redundancy. Link to comment Share on other sites More sharing options...
prabeau Posted October 13, 2014 Author Share Posted October 13, 2014 Crestron allows you to run multiple processors for redundancy.And this is helpful because......... Link to comment Share on other sites More sharing options...
prabeau Posted October 13, 2014 Author Share Posted October 13, 2014 On my new HC800 it went dead within a week - same fix - just get on line and start the director service. I paid to have my 1000 repaired - but I am wondering if that is all it was on the 1000 as well - That is the question isn't it. I am waiting for this to happen again as there was no real fix, why did the director go off line ... time will tell. Link to comment Share on other sites More sharing options...
Cyknight Posted October 14, 2014 Share Posted October 14, 2014 One question I would have is if the controller was properly rebooted AFTER the system was fully updated... Link to comment Share on other sites More sharing options...
Cyknight Posted October 14, 2014 Share Posted October 14, 2014 OH! And redundancy IS possible in the right setup - to some degree. Main controller does NOT do Zigbee, director only. Load identical projects on two (identical) controllers, identify each controller as the 'main' controller in the two loaded projects, turn one off.Failure of system, turn unit "A" off (just in case) - turn unit "B" on. Link to comment Share on other sites More sharing options...
Tokead Posted October 14, 2014 Share Posted October 14, 2014 OH! And redundancy IS possible in the right setup - to some degree. Main controller does NOT do Zigbee, director only. Load identical projects on two (identical) controllers, identify each controller as the 'main' controller in the two loaded projects, turn one off.Failure of system, turn unit "A" off (just in case) - turn unit "B" on.So I could do this with my 1000? Use the 800 but if it has an issue switch to the 1000 and use a 200 for the zigbee, slow as it is. Maybe worth keeping the 1000. ThanksSent from my iPad using Tapatalk Link to comment Share on other sites More sharing options...
prabeau Posted October 14, 2014 Author Share Posted October 14, 2014 The only reboot I know that seems to work best is too power down the whole rack, minimum 5 mins (till all power supplies die)Havent had to do this often but always gave me the results. What is interesting is the fact that my dealer has had the same issue with another customer the same day. Still learning! Link to comment Share on other sites More sharing options...
TexasBill Posted October 14, 2014 Share Posted October 14, 2014 That is the question isn't it. I am waiting for this to happen again as there was no real fix, why did the director go off line ... time will tell.It just happened to me again just now - I re-booted and it all came back on line. I hope that someone figures this out soon as it is pretty irritating - i can handle it when I am in town, but my wife is not up to this task.Bill Link to comment Share on other sites More sharing options...
prabeau Posted October 14, 2014 Author Share Posted October 14, 2014 Oh crap, not reassuring when leaving home is it ? Link to comment Share on other sites More sharing options...
Cyknight Posted October 14, 2014 Share Posted October 14, 2014 So I could do this with my 1000? Use the 800 but if it has an issue switch to the 1000 and use a 200 for the zigbee, slow as it is. Maybe worth keeping the 1000. ThanksSent from my iPad using TapatalkTechnically you COULD do this, however I've found it gets wonky if you don't use two IDENTICAL controllers - ie two 800's, two 250's and so on. Link to comment Share on other sites More sharing options...
Tokead Posted October 14, 2014 Share Posted October 14, 2014 ThanksSent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
LSDave Posted October 15, 2014 Share Posted October 15, 2014 It just happened to me again just now - I re-booted and it all came back on line. I hope that someone figures this out soon as it is pretty irritating - i can handle it when I am in town, but my wife is not up to this task.Billyou don't happen to have the new sonos driver installed on 2.6 do you? Link to comment Share on other sites More sharing options...
Cyknight Posted October 15, 2014 Share Posted October 15, 2014 Yeah those seeing this - can you specify a bit more what you have, specifically what is NEW in 2.6 - ie updated (new media proxy) drivers, any EV drivers or other large impact 3rd party drivers, new (C4) hardware if any. Link to comment Share on other sites More sharing options...
Cyknight Posted October 15, 2014 Share Posted October 15, 2014 Oh! And your base controller setup. For example, HC800 doing director, Zserver and ZAPco - or divided task setup. Link to comment Share on other sites More sharing options...
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