Derrick Cain Posted July 16, 2018 Share Posted July 16, 2018 Great to hear. Please let me know if you're having issues connecting with Composer HE. Link to comment Share on other sites More sharing options...
jfh Posted July 31, 2018 Share Posted July 31, 2018 What's the expiration date of the new certificate? I'd like to put a reminder on my calendar in case something goes wrong and I've forgotten about this mess. On 7/16/2018 at 3:09 PM, Derrick Cain said: Great to hear. Please let me know if you're having issues connecting with Composer HE. Link to comment Share on other sites More sharing options...
msgreenf Posted July 31, 2018 Share Posted July 31, 2018 39 minutes ago, jfh said: What's the expiration date of the new certificate? I'd like to put a reminder on my calendar in case something goes wrong and I've forgotten about this mess. the issue was not a certificate expiration. The issue was changing certificate vendors that necessitates a whole new chain of trust being pushed. Link to comment Share on other sites More sharing options...
jfh Posted August 1, 2018 Share Posted August 1, 2018 On 7/15/2018 at 7:18 AM, Derrick Cain said: Apologies for the recent issues with Composer HE. This recently encountered issue was a clerical error with the cert expiration date, as you can see the date was much shorter than intended. Our team has been rolling out the fix on the controller side, and will not require different Composer HE software. This should be finished hitting all systems shortly. I apologize for any inconvenience this may have caused. Mitch - Derrick indicated the recent recurrence was related to the cert expiration date which is why I asked the question. Link to comment Share on other sites More sharing options...
jfh Posted August 1, 2018 Share Posted August 1, 2018 24 minutes ago, msgreenf said: the issue was not a certificate expiration. The issue was changing certificate vendors that necessitates a whole new chain of trust being pushed. The initial problem wasn't, but the latest one was. See previous post. Link to comment Share on other sites More sharing options...
msgreenf Posted August 1, 2018 Share Posted August 1, 2018 9 minutes ago, jfh said: The initial problem wasn't, but the latest one was. See previous post. No. That was the problem all along Link to comment Share on other sites More sharing options...
jfh Posted August 1, 2018 Share Posted August 1, 2018 4 minutes ago, msgreenf said: No. That was the problem all along No, it wasn't. The first issue was the new vendor certificate wasn't incorporated into the HE builds. The mid-July problem was that the newly included certificate had an unexpectedly early (July this year) expiration date. Given that both problems are corrected, the only thing I'm interested in is the expiration date of the latest certificate. Link to comment Share on other sites More sharing options...
zaphod Posted August 2, 2018 Share Posted August 2, 2018 So are we happy that the cert issues have been fixed properly? Or is this going to be something that occurs every 2-3 months now? Link to comment Share on other sites More sharing options...
Frances Posted August 2, 2018 Share Posted August 2, 2018 Sorry all. I have just had the "director is unable etc" error. Do I carry out the updates to my HE as per http://update.control4.com/patches/C4_Cert_Replacement_Patch/Composer_HE_Download_Instructions.pdf or do I ask my supplier to update C4 per Derrick's advice " Our team has been rolling out the fix on the controller side, and will not require different Composer HE software. This should be finished hitting all systems shortly." As I have to pay for someone else to update C4 I would like to be clear on exactly what steps I can take myself with HE and what I should tell my C4 supplier to do. Please can Derrick help? Thanks PS I am running 2.10.1 and have applied the security patches Link to comment Share on other sites More sharing options...
Derrick Cain Posted August 2, 2018 Share Posted August 2, 2018 2 hours ago, Frances said: Sorry all. I have just had the "director is unable etc" error. Do I carry out the updates to my HE as per http://update.control4.com/patches/C4_Cert_Replacement_Patch/Composer_HE_Download_Instructions.pdf or do I ask my supplier to update C4 per Derrick's advice " Our team has been rolling out the fix on the controller side, and will not require different Composer HE software. This should be finished hitting all systems shortly." As I have to pay for someone else to update C4 I would like to be clear on exactly what steps I can take myself with HE and what I should tell my C4 supplier to do. Please can Derrick help? Thanks PS I am running 2.10.1 and have applied the security patches If you're on 2.10.1, just download the 2.10.1 version and follow the steps from the PDF. Link to comment Share on other sites More sharing options...
Derrick Cain Posted August 2, 2018 Share Posted August 2, 2018 2 hours ago, zaphod said: So are we happy that the cert issues have been fixed properly? Or is this going to be something that occurs every 2-3 months now? This was a clerical error, and has been reviewed again to ensure the cert does not expire in 30 days and is reviewed prior to any interruption. Apologies for the inconvenience it did cause, I know Composer HE is the reason some people have Control4. Link to comment Share on other sites More sharing options...
zaphod Posted August 2, 2018 Share Posted August 2, 2018 15 minutes ago, Derrick Cain said: This was a clerical error, and has been reviewed again to ensure the cert does not expire in 30 days and is reviewed prior to any interruption. Apologies for the inconvenience it did cause, I know Composer HE is the reason some people have Control4. Thanks Derrick, good to hear. Link to comment Share on other sites More sharing options...
jp97 Posted December 21, 2018 Share Posted December 21, 2018 What in the world is going on?!??! My controller is version 2.9.0.528365-res and my ComposerHE is 2.9.0 and I tried to login today for the first time since probably last Christmas and I find that I can't. So I google the error message which leads me here. Lo and behold, I find that instead of being able to solve this problem myself, I have to PAY A DEALER to upgrade? Is this a joke? CONTROL4 BROKE SOFTWARE THAT I PAID THEM FOR AND NOW THEY WANT ME TO PAY TO GET IT FIXED??? Link to comment Share on other sites More sharing options...
dcovach Posted December 21, 2018 Share Posted December 21, 2018 1 hour ago, jp97 said: What in the world is going on?!??! My controller is version 2.9.0.528365-res and my ComposerHE is 2.9.0 and I tried to login today for the first time since probably last Christmas and I find that I can't. So I google the error message which leads me here. Lo and behold, I find that instead of being able to solve this problem myself, I have to PAY A DEALER to upgrade? Is this a joke? CONTROL4 BROKE SOFTWARE THAT I PAID THEM FOR AND NOW THEY WANT ME TO PAY TO GET IT FIXED??? Have no fear, I will upgrade you to 2.91 before the new year. Will be free, just ask me. Merry Christmas and happy new beer. (No, I'm not the real slim shady, just imitating). Link to comment Share on other sites More sharing options...
jp97 Posted December 22, 2018 Share Posted December 22, 2018 On 12/21/2018 at 12:25 PM, dcovach said: Have no fear, I will upgrade you to 2.91 before the new year. Will be free, just ask me. Merry Christmas and happy new beer. (No, I'm not the real slim shady, just imitating). I'll take it if you are serious - what do I need to do? I still can't believe they broke something I paid them for and expect me to handle getting it fixed now. Link to comment Share on other sites More sharing options...
dcovach Posted December 22, 2018 Share Posted December 22, 2018 6 minutes ago, jp97 said: I'll take it if you are serious - what do I need to do? I still can't believe they broke something I paid them for and expect me to handle getting it fixed now. It certainly was a pain, for dealers especially, but I can help resolve it for you. PM me with your email address. Link to comment Share on other sites More sharing options...
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