pinkoos Posted September 30, 2019 Share Posted September 30, 2019 Hi, apologies for posting this in a separate thread, but thought it might be helpful not just for me but for others either now or in the future dealing with the same or similar problem This is in reference to this thread: This is my question/questions: Could a POE injector be causing these problems (and not in fact the switch)? I have a POE injector for an IP Cam plugged into a separate switch downstream from the main switch Today, the network went down 3 times in the span of 1.5 hours, each time a reboot of the main switch brought it back up I was racking my brains to try and figure out if there is anything I added to the system that could be the cause of this And, though I mentioned above that the POE injector and IP Cam were installed (by me) after the first time the network went down (so, not seemingly related), that's the only thing I could think of removing from the equation and testing to see what happens Though it's early, the POE injector has been unplugged from the downstream switch since this afternoon and, so far, the network hasn't gone down I went back through my texts with my wife and figured out the first time the network went down was around Sept. 11 and I didn't even buy the IP Cam and POE injector until Sept. 13 and, even then, I didn't get around to installing it for probably 3 or 4 days after that Anyway, my dealer is planning on stopping by and possibly switching out the switch, sometime this week I also mentioned to my dealer the possibility of the POE injector and IP Cam causing these problems and he thought it was very unlikely This is the POE injector: https://www.microcenter.com/product/467188/poe-48-24w-g-poe-adapter This is the camera: https://www.microcenter.com/product/603152/unifi-uvc-g3-flex-network-camera I don't have a link to the downstream switch, but it's a small, basic 6 or 7 port unmanaged switch Thanks Quote Link to comment Share on other sites More sharing options...
eggzlot Posted September 30, 2019 Share Posted September 30, 2019 I mean if someone hacked the camera and is flooding your system with pings or denials or something. I’m no expert. Likely doubtful especially if the system went down prior to the camera install too Quote Link to comment Share on other sites More sharing options...
msgreenf Posted September 30, 2019 Share Posted September 30, 2019 The camera install and POE injector are 2 different things. Could the camera be causing problems, maybe...but the POE injector - never heard of that before. And you said the problem started before you even installed this hardware, so why are you even thinking this is the cause? Quote Link to comment Share on other sites More sharing options...
pinkoos Posted September 30, 2019 Author Share Posted September 30, 2019 13 minutes ago, msgreenf said: The camera install and POE injector are 2 different things. Could the camera be causing problems, maybe...but the POE injector - never heard of that before. And you said the problem started before you even installed this hardware, so why are you even thinking this is the cause? Not necessarily the sole cause, but possibly a contributing factor, thanks Quote Link to comment Share on other sites More sharing options...
chopedogg88 Posted September 30, 2019 Share Posted September 30, 2019 Can you describe in more detail what happens when the network "goes down"? Are you losing internet only? Is your switch going dark? Are you losing wifi connectivity? Wired connectivity?Have you changed out your ISP modem? Sent from my SM-G975U using Tapatalk Quote Link to comment Share on other sites More sharing options...
pinkoos Posted September 30, 2019 Author Share Posted September 30, 2019 1 hour ago, chopedogg88 said: Can you describe in more detail what happens when the network "goes down"? Are you losing internet only? Is your switch going dark? Are you losing wifi connectivity? Wired connectivity? Have you changed out your ISP modem? Sent from my SM-G975U using Tapatalk Yes, all internet connectivity Switch is not going dark - it's all still lit up and blinking like normally Wifi and wired is gone Modem hasn't been changed, I own it - it's a Motorola Arris Surfboard and it checks out when Comcast runs their automated check Quote Link to comment Share on other sites More sharing options...
LollerAgent Posted September 30, 2019 Share Posted September 30, 2019 28 minutes ago, pinkoos said: Yes, all internet connectivity Switch is not going dark - it's all still lit up and blinking like normally Wifi and wired is gone Modem hasn't been changed, I own it - it's a Motorola Arris Surfboard and it checks out when Comcast runs their automated check Is it only internet connectivity? Can you ping other devices on your LAN? Can you ping your router? Sorry - but you're not really giving us much information to work with here. I think you need someone locally that can work with you to do some basic troubleshooting. Quote Link to comment Share on other sites More sharing options...
ekohn00 Posted September 30, 2019 Share Posted September 30, 2019 Based on everything you said, and the fact you didn't have the POE/Camera prior to the first outage, it could be a switch going bad. Did you change that yet? When you have the outage, have you tried to ping your router and other devices on the network? Good sign its a switch problem when you can't. Quote Link to comment Share on other sites More sharing options...
pinkoos Posted September 30, 2019 Author Share Posted September 30, 2019 I guess I described a lot of the details in the other thread - I don't expect anyone to read through that I'm not sure how to ping things, so I'm uncertain about your question Yes, my dealer is going to be coming by this week hopefully to check things out Quote Link to comment Share on other sites More sharing options...
pinkoos Posted September 30, 2019 Author Share Posted September 30, 2019 2 minutes ago, ekohn00 said: Based on everything you said, and the fact you didn't have the POE/Camera prior to the first outage, it could be a switch going bad. Did you change that yet? When you have the outage, have you tried to ping your router and other devices on the network? Good sign its a switch problem when you can't. Once I figure out how to ping things, I can report back! Quote Link to comment Share on other sites More sharing options...
ekohn00 Posted September 30, 2019 Share Posted September 30, 2019 1 hour ago, pinkoos said: Once I figure out how to ping things, I can report back! if you know your IP address of your router, probably 10.0.1.1 or 192.168.1.1 go to a DOS prompt in windows or terminal on Mac and type "ping" followed by the address. If it responds, awesome. There's also a few free tools you could always download. Google network scanner. Time2Jet 1 Quote Link to comment Share on other sites More sharing options...
pinkoos Posted September 30, 2019 Author Share Posted September 30, 2019 Okay, cool, thanks I can try that when I get home from work tonight Quote Link to comment Share on other sites More sharing options...
pinkoos Posted October 1, 2019 Author Share Posted October 1, 2019 Went down at 5:40 this morning so definitely not the camera or POE injector So I’ll continue this in the original thread but here is a screenshot of pinging attempt of the router Quote Link to comment Share on other sites More sharing options...
lippavisual Posted October 1, 2019 Share Posted October 1, 2019 It’s pretty obvious based on that ping what the problem is. You’re getting packet loss to the router. Either your switch is failing or the router itself. If you did the ping from a WiFi connection, could be your wireless too. Get someone in there who knows what they’re doing. Quote Link to comment Share on other sites More sharing options...
ekohn00 Posted October 1, 2019 Share Posted October 1, 2019 27 minutes ago, pinkoos said: Went down at 5:40 this morning so definitely not the camera or POE injector So I’ll continue this in the original thread but here is a screenshot of pinging attempt of the router you can download IP Scanner from the Mac app Store. There's a free version. If you're not seeing other devices when you have a problem, good chance the switch is bad. If your Mac is a wireless connection, there is a chance the wireless is having a problem. Quote Link to comment Share on other sites More sharing options...
LollerAgent Posted October 1, 2019 Share Posted October 1, 2019 1 hour ago, pinkoos said: Went down at 5:40 this morning so definitely not the camera or POE injector So I’ll continue this in the original thread but here is a screenshot of pinging attempt of the router Can you hard-wire a laptop into a port on your switch and perform the same test? If you don't have packet loss when hard-wired (to your router), the problem is likely your WIFI. If you do have packet loss, you have other issues (with the switch it's self, with broadcast storms, with loops, etc). Quote Link to comment Share on other sites More sharing options...
Cyknight Posted October 1, 2019 Share Posted October 1, 2019 On 9/30/2019 at 6:23 AM, msgreenf said: but the POE injector - never heard of that before. Heh, I have. In fact I was the one to find it. That said it would be EXTREMELY unlikely - and that's an understatement. At any rate - back to the switch being the issue! EverAction 1 Quote Link to comment Share on other sites More sharing options...
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