Elvis Posted September 14, 2023 Share Posted September 14, 2023 I heard that C4 is demoing Siri/voice support with AppleTV at Cedia. Wish voice worked on mine. Wish mine would stay on the network. cnicholson 1 Quote Link to comment Share on other sites More sharing options...
tekki70 Posted September 16, 2023 Share Posted September 16, 2023 whats your network? have you tried a different solutions for wifi like using wpa2 encryption and a simple password without symbols? hows your wifi signal in the room Quote Link to comment Share on other sites More sharing options...
cnicholson Posted September 16, 2023 Share Posted September 16, 2023 On 9/14/2023 at 12:45 PM, Elvis said: Wish voice worked on mine. Wish mine would stay on the network. I, too, am still not able to get voice (Apple TV) to work reliably. My network issues have improved A LOT with recent firmware updates so my Halos (touch and hard button) are now reliable as remotes, but voice super flaky / basically non-functional. We have an open support case that has been escalated, but still no resolution. I have 17 Apple TVs and, even though C4 insists that there is no limit, as part of diagnostics, we removed all but one from system. That worked. Then added one more. Works. Added two more. All broken. So that seems somehow relevant? IDK. Frustrating. I'm on Ubiquity but, again, connectivity seems fine now and voice DOES work with one or two Apple TVs in the system. Quote Link to comment Share on other sites More sharing options...
Elvis Posted September 16, 2023 Author Share Posted September 16, 2023 13 hours ago, tekki70 said: whats your network? have you tried a different solutions for wifi like using wpa2 encryption and a simple password without symbols? hows your wifi signal in the room Tried everything my pro recommended+. Tried TP-Link Deco ax55, Unifi AC-Pro, and Optimum’s cable modem/WiFi 6 router. Halo is in the same room as the AP. So signal strength and pwd complexity are not an issue. Since voice doesn’t work wish I had an old reliable 260 back Quote Link to comment Share on other sites More sharing options...
dinom Posted September 17, 2023 Share Posted September 17, 2023 Maybe it’s your AppleTV? Quote Link to comment Share on other sites More sharing options...
Elvis Posted September 17, 2023 Author Share Posted September 17, 2023 41 minutes ago, dinom said: Maybe it’s your AppleTV? Just happen to have a new one for the lake cabin. I’ll try swapping them — but have to get it back on the network first. Quote Link to comment Share on other sites More sharing options...
ChzBurger Posted September 19, 2023 Share Posted September 19, 2023 Try updating to iOS 17 (on all your TVs and HomePods). Try setting up a new Apple Home for testing. Quote Link to comment Share on other sites More sharing options...
Matt Lowe Posted September 19, 2023 Share Posted September 19, 2023 factory reset the apple tv and make sure that you use an ios device to configure the apple tv. Make sure it is connected to the correct home kit account. Then follow the setup in the control4 app once more to connect your home kit account. Then connect the control4 driver. Maybe reboot the apple tv once more. If that does not work control4 tech needs to get logs and review what is happening. Quote Link to comment Share on other sites More sharing options...
Elvis Posted September 19, 2023 Author Share Posted September 19, 2023 1 hour ago, Matt Lowe said: factory reset the apple tv and make sure that you use an ios device to configure the apple tv. Make sure it is connected to the correct home kit account. Then follow the setup in the control4 app once more to connect your home kit account. Then connect the control4 driver. Maybe reboot the apple tv once more. If that does not work control4 tech needs to get logs and review what is happening. "Then connect the control4 driver." Is this something I can do or do I need Ari to do that? We're headed out of town this weekend, if it is still on the network when we return I'll give this a shot. Quote Link to comment Share on other sites More sharing options...
Elvis Posted September 19, 2023 Author Share Posted September 19, 2023 Added an AP to the garage. Thinking my wife's car triggered this, as it has more radar sensors than the highway patrol. Edit: Actually, different band... but I think when this happens it disrupts the 2.4ghz band -- and probably screws up the Halo? Maybe? Quote Link to comment Share on other sites More sharing options...
cnicholson Posted September 19, 2023 Share Posted September 19, 2023 1 hour ago, Elvis said: it disrupts the 2.4ghz band 2.4G only used 40MHz bandwidths, so this error must relate to 5G--- so prob not related, assuming you have remote connected to a 2.4G-only SSID. As an aside, setting 5G channels to 160MHz is generally not worth it for real-world reliability and throughput, so prob best to set it to 80MHz. I have found 160 to be good for benchmarks but not everyday use. Will depend on how many APs you (and your neighbors) are running. Quote Link to comment Share on other sites More sharing options...
lippavisual Posted September 19, 2023 Share Posted September 19, 2023 3 hours ago, Elvis said: Added an AP to the garage. Thinking my wife's car triggered this, as it has more radar sensors than the highway patrol. Edit: Actually, different band... but I think when this happens it disrupts the 2.4ghz band -- and probably screws up the Halo? Maybe? Do you live near any airports? I had a similar issue at a clients and found out it was the local airport jamming 5G whenever the radio tower was used. Quote Link to comment Share on other sites More sharing options...
ChzBurger Posted September 20, 2023 Share Posted September 20, 2023 The TP Link routers can automatically change both channels and channel width. As said above, the 5GHz channel width should usually be set to 80. https://www.tp-link.com/us/support/faq/2292/ Some others have noted changing channels, and that can be due to radar interference. That is a separate function from the router's channel optimization. Forced changes due to radar presence is mandatory, there is no way to avoid the channel changes. https://en.wikipedia.org/wiki/Dynamic_frequency_selection Here is an overview of wifi channels, overlaps, and DFS ranges https://wlanprofessionals.com/updated-unlicensed-spectrum-charts/ Elvis 1 Quote Link to comment Share on other sites More sharing options...
Elvis Posted September 20, 2023 Author Share Posted September 20, 2023 14 hours ago, lippavisual said: Do you live near any airports? I had a similar issue at a clients and found out it was the local airport jamming 5G whenever the radio tower was used. It would have to be from biz jet weather radar, but I don't know what bands they use. They point at us when they are turning final to the airport. Quote Link to comment Share on other sites More sharing options...
Topspin14m Posted October 4, 2023 Share Posted October 4, 2023 My Siri on my Halo remote suddenly stopped working for one TV. I have refreshed it and the HomeKit bridge seems to be working. All other functionality is fine -- just no Siri when I press voice (though the Remote thinks it is configured/says Speak to Apple TV). Any ideas? Quote Link to comment Share on other sites More sharing options...
EdC4Tx Posted October 4, 2023 Share Posted October 4, 2023 Experience with Halo so far has proven 5G is not reliable on the Halo. Since I began connecting them on a separate SsID and on 2.4 it seems to perform better and stay connected to the network. I’ve already had to reboot the voice coordinator, because voice stopped working a few weeks ago. Since then it has been working flawlessly. Quote Link to comment Share on other sites More sharing options...
ChzBurger Posted October 4, 2023 Share Posted October 4, 2023 8 hours ago, Topspin14m said: I have refreshed it and the HomeKit bridge seems to be working. I believe I had a similar issue. I had to restart, not refresh, the remote to get the voice working. Quote Link to comment Share on other sites More sharing options...
Topspin14m Posted October 5, 2023 Share Posted October 5, 2023 I believe I had a similar issue. I had to restart, not refresh, the remote to get the voice working.I tried to restart and it didn’t work sadly. Maybe I should factory reset it?Sent from my iPhone using Tapatalk Quote Link to comment Share on other sites More sharing options...
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