JSTRONG Posted February 19 Share Posted February 19 This driver is now available to purchase. I just installed it in our showroom demo so hopefully all goes well Quote Link to comment Share on other sites More sharing options...
msgreenf Posted February 19 Share Posted February 19 Tried it in 1 system and had issues Quote Link to comment Share on other sites More sharing options...
JSTRONG Posted February 19 Share Posted February 19 Issue here also. Just waiting for support response Quote Link to comment Share on other sites More sharing options...
chopedogg88 Posted February 20 Share Posted February 20 Works okay at my house and I helped Beta test it. Quote Link to comment Share on other sites More sharing options...
Topfox Posted February 20 Share Posted February 20 How much is the driver? Quote Link to comment Share on other sites More sharing options...
Topfox Posted February 20 Share Posted February 20 37 minutes ago, Topfox said: How much is the driver? Nevermind I found it. Does it work temporarily like a trial so you can see if it works before buying? Quote Link to comment Share on other sites More sharing options...
msgreenf Posted February 20 Share Posted February 20 35 minutes ago, Topfox said: Nevermind I found it. Does it work temporarily like a trial so you can see if it works before buying? Yes. 2 week trial Quote Link to comment Share on other sites More sharing options...
Topfox Posted February 20 Share Posted February 20 14 minutes ago, msgreenf said: Yes. 2 week trial Thanks Mitch. Quote Link to comment Share on other sites More sharing options...
chopedogg88 Posted February 20 Share Posted February 20 I just tried the official release and having the same problem as others...doesn't provide a pairing code...womp womp. Topfox 1 Quote Link to comment Share on other sites More sharing options...
IntrinsicGroup Posted February 20 Author Share Posted February 20 9 hours ago, msgreenf said: Tried it in 1 system and had issues Can you submit a support request at www.intrinsicdev.com/support? We've only had one support ticket and they were trying to use it with a showroom license pack which isn't possible. We've also had orders with an incorrect MAC address which will block the pairing process. Quote Link to comment Share on other sites More sharing options...
JSTRONG Posted February 20 Share Posted February 20 4 hours ago, chopedogg88 said: I just tried the official release and having the same problem as others...doesn't provide a pairing code...womp womp. They told me you have to buy it. No trials and no showroom license that is why no pairing code Quote Link to comment Share on other sites More sharing options...
msgreenf Posted February 20 Share Posted February 20 19 minutes ago, JSTRONG said: They told me you have to buy it. No trials and no showroom license that is why no pairing code Why does it say trial running then? Quote Link to comment Share on other sites More sharing options...
msgreenf Posted February 20 Share Posted February 20 31 minutes ago, IntrinsicGroup said: Can you submit a support request at www.intrinsicdev.com/support? We've only had one support ticket and they were trying to use it with a showroom license pack which isn't possible. We've also had orders with an incorrect MAC address which will block the pairing process. I emailed you all Quote Link to comment Share on other sites More sharing options...
Leighm0 Posted February 20 Share Posted February 20 57 minutes ago, JSTRONG said: They told me you have to buy it. No trials and no showroom license that is why no pairing code 37 minutes ago, msgreenf said: Why does it say trial running then? the email I got says the following.. so it certainly seems like a trial is available - its just separate to the usual Showroom license they offered. Also noted they do not include the driver in the Control4 Driver Pack, even though the pack used to state "Every time a new Control4 driver is added to our website we also add it free of charge to all existing Control4 driver packs" - this text has since been changed to mention it doesn't in regards to "Intrinsic Licensed Partner Integration drivers" i.e. myQ Quote Link to comment Share on other sites More sharing options...
IntrinsicGroup Posted February 20 Author Share Posted February 20 1 hour ago, JSTRONG said: They told me you have to buy it. No trials and no showroom license that is why no pairing code We have free showroom licences available - it's just not automatically included in the showroom pack, due the myQ licence fee, but you can request a myQ licence on the Showroom request form: https://www.intrinsicdev.com/showroom-license-request/ Quote Link to comment Share on other sites More sharing options...
IntrinsicGroup Posted February 20 Author Share Posted February 20 1 hour ago, msgreenf said: I emailed you all Can you confirm which email you used? The last email we can see from your address is 02/02/2020? For support requests, it's best to submit a ticket on the Support system direct, as this is monitored by our tech team, rather than our admin team: https://www.intrinsicdev.com/support Quote Link to comment Share on other sites More sharing options...
IntrinsicGroup Posted February 20 Author Share Posted February 20 1 hour ago, msgreenf said: Why does it say trial running then? Due to the myQ cloud access fee, there is no trial period on this driver, however, you can request a free fully functional showroom licence. @msgreenf, thanks for pointing that out - the driver, was doing exactly what it was meant to in blocking unlicensed accounts, but we can see how that messaging was confusing - we’ve now updated our licence server so that message is no longer displayed for this myQ driver, to avoid confusion. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted February 20 Share Posted February 20 you tell me tria Quote Link to comment Share on other sites More sharing options...
msgreenf Posted February 20 Share Posted February 20 that is what it was doing for me - you tell me I have a demo license, I expect the driver to function... Quote Link to comment Share on other sites More sharing options...
IntrinsicGroup Posted February 20 Author Share Posted February 20 1 hour ago, Leighm0 said: the email I got says the following.. so it certainly seems like a trial is available - its just separate to the usual Showroom license they offered. Also noted they do not include the driver in the Control4 Driver Pack, even though the pack used to state "Every time a new Control4 driver is added to our website we also add it free of charge to all existing Control4 driver packs" - this text has since been changed to mention it doesn't in regards to "Intrinsic Licensed Partner Integration drivers" i.e. myQ That message in the "Driver Status" field was confusing - we've already updated our licence server to make things clearer. Trial licences - due to the myQ cloud licensing fee, our standard two week trial is not available for this driver. If you purchase this for a client and they are unhappy, we do offer a full refund within the first three days. Showroom Licences - these are provided free of charge and have no expiry - you have to apply separately for a showroom myQ licence, as we're not able to include it in our normal showroom driver pack. msgreenf 1 Quote Link to comment Share on other sites More sharing options...
msgreenf Posted February 20 Share Posted February 20 no problem; just have to get customers to trust forking over money without trying it and I don't have a MyQ to tell them I have tested it and I know it will work. Ditched Chamberlain a long time ago due to their practices and went with Genie Aladdin when I needed an upgrade. Quote Link to comment Share on other sites More sharing options...
IntrinsicGroup Posted February 20 Author Share Posted February 20 2 minutes ago, msgreenf said: that is what it was doing for me - you tell me I have a demo license, I expect the driver to function... Completely understand, as you hadn't made a purchase, the driver was picking up our standard two-week trial message which isn't applicable for the myQ driver. This has now been changed to avoid any confusion. That message on your system will update shortly automatically. You can get a fully functional copy of the driver, with no expiry by requesting a showroom licence here: https://www.intrinsicdev.com/showroom-license-request/ msgreenf 1 Quote Link to comment Share on other sites More sharing options...
IntrinsicGroup Posted February 20 Author Share Posted February 20 5 minutes ago, msgreenf said: no problem; just have to get customers to trust forking over money without trying it and I don't have a MyQ to tell them I have tested it and I know it will work. Ditched Chamberlain a long time ago due to their practices and went with Genie Aladdin when I needed an upgrade. Understood. We've spent nearly three years work on this partnership with Chamberlain to ensure long term support through an API changes, as customer confidence is important (our CEO used to be a dealer and understands first hand the frustrations dealers face!). To that end, he has also agreed that if you do purchase this for a client and they aren't happy with the solution, we'd offer a three day window to provide a full refund, which should make it easier to sell/effectively give a way of trialing. msgreenf 1 Quote Link to comment Share on other sites More sharing options...
Topfox Posted February 20 Share Posted February 20 4 hours ago, IntrinsicGroup said: Can you submit a support request at www.intrinsicdev.com/support? We've only had one support ticket and they were trying to use it with a showroom license pack which isn't possible. We've also had orders with an incorrect MAC address which will block the pairing process. Is there a process or will there be a process for customers who upgrade their controller to switch the driver to the new controller Mac Address? msgreenf 1 Quote Link to comment Share on other sites More sharing options...
IntrinsicGroup Posted February 20 Author Share Posted February 20 2 minutes ago, Topfox said: Is there a process or will there be a process for customers who upgrade their controller to switch the driver to the new controller Mac Address? Yes, simply fill out our Licence Transfer Form: https://www.intrinsicdev.com/license-transfer-request/ Topfox 1 Quote Link to comment Share on other sites More sharing options...
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