panamagixxer Posted January 18, 2012 Share Posted January 18, 2012 My installer e-mailed yesterday about an issue with my current 1000. They came by today and pulled out the old and replaced with a new 1000. Anyone know of a "recall" on the 1000? Link to comment Share on other sites More sharing options...
thecodeman Posted January 18, 2012 Share Posted January 18, 2012 There were some bad firmware flashes in a small batch IIRC. It's been posted on the forums, and a recent thread someone referred to it as "the dreaded hc1000 issue". Link to comment Share on other sites More sharing options...
ichbinbose Posted January 18, 2012 Share Posted January 18, 2012 no, there is not a recall on the HC-1000's Link to comment Share on other sites More sharing options...
digitaltrader Posted January 19, 2012 Share Posted January 19, 2012 What are the serial numbers on the bad units? Link to comment Share on other sites More sharing options...
chesterwilson Posted January 19, 2012 Share Posted January 19, 2012 no, there is not a recall on the HC-1000'sLOL if this isn't a silent recall then I don't know what is. Link to comment Share on other sites More sharing options...
alanchow Posted January 19, 2012 Share Posted January 19, 2012 This has only effected a small batch of 1000's that were manufactured mid last year. Control4 have determined which controllers are faulty and have advised the dealer of record of the project with the issue. Link to comment Share on other sites More sharing options...
chesterwilson Posted January 19, 2012 Share Posted January 19, 2012 This has only effected a small batch of 1000's that were manufactured mid last year. Control4 have determined which controllers are faulty and have advised the dealer of record of the project with the issue.Quite interesting considering mine was manufactured way before then. Link to comment Share on other sites More sharing options...
digitaltrader Posted January 19, 2012 Share Posted January 19, 2012 This has only effected a small batch of 1000's that were manufactured mid last year. Control4 have determined which controllers are faulty and have advised the dealer of record of the project with the issue.What were the serial numbers so when can check? Link to comment Share on other sites More sharing options...
alanchow Posted January 19, 2012 Share Posted January 19, 2012 no one is given serial numbers. Control4 has some sort of software on controllers that informed them of the failure. Link to comment Share on other sites More sharing options...
cdepaola Posted January 19, 2012 Share Posted January 19, 2012 no one is given serial numbers. Control4 has some sort of software on controllers that informed them of the failure.So if controllers are calling home about failures what other information from our network is being shared with C4? I don't let anything else on my network, devices or software, send info outbound. In my eyes this is a potential security issue... Link to comment Share on other sites More sharing options...
markyr2k1 Posted January 19, 2012 Share Posted January 19, 2012 Each C4 device has a microphone and a pin hile camera and the CIA are watching your everymove....... Trust no-one.... Link to comment Share on other sites More sharing options...
ichbinbose Posted January 19, 2012 Share Posted January 19, 2012 Each C4 device has a microphone and a pin hile camera and the CIA are watching your everymove....... Trust no-one....the truth is out there......:cool: Link to comment Share on other sites More sharing options...
CFUG Posted January 19, 2012 Share Posted January 19, 2012 I'm starting to think you are joking- I've hammered-apart four or five dimmers so far and can't find a camera in any of them Link to comment Share on other sites More sharing options...
ichbinbose Posted January 19, 2012 Share Posted January 19, 2012 I'm starting to think you are joking- I've hammered-apart four or five dimmers so far and can't find a camera in any of them keep looking Link to comment Share on other sites More sharing options...
markyr2k1 Posted January 20, 2012 Share Posted January 20, 2012 The cameras are made by Kodak. Call them while you can ! Link to comment Share on other sites More sharing options...
cdepaola Posted January 20, 2012 Share Posted January 20, 2012 I'll admit this is a bit funny but I was absolutly serious. Companies like Microsoft, Apple, Google, etc have all gotten in trouble in the past for info they gathered without letting people know. If my controllers can "call home" I want to know what info it gathers, sends, how it's encrypted, sent and if it will affect my project if I block it from happening. Link to comment Share on other sites More sharing options...
panamagixxer Posted January 20, 2012 Author Share Posted January 20, 2012 Actually, I think it is pretty cool, that I was contacted by my dealer and the unit was replaced. I have no problem with my controller collecting data on how I use my system (in the end, I got better customer service because of it). If they take the time to monitor my boring life, they have too much time on their hands Link to comment Share on other sites More sharing options...
ILoveC4 Posted January 20, 2012 Share Posted January 20, 2012 Actually, I think it is pretty cool, that I was contacted by my dealer and the unit was replaced. I have no problem with my controller collecting data on how I use my system (in the end, I got better customer service because of it). If they take the time to monitor my boring life, they have too much time on their hands Agreed. Link to comment Share on other sites More sharing options...
jr219 Posted January 21, 2012 Share Posted January 21, 2012 Easy enough to figure out. Watch the network traffic from your controllers destined to anyplace other then your LAN.. I agree this should be transparently disclosed. I'm sure it is likely just diagnostic information, but what if it was what you were watching, listening to, etc? (like Tivo does.) This is potential valuable data to the right person.. It could be made anonymous, but even if made anonymous its never really anonymous. [1]-jr[1] - http://arstechnica.com/tech-policy/news/2009/09/your-secrets-live-online-in-databases-of-ruin.ars Link to comment Share on other sites More sharing options...
ILoveC4 Posted January 21, 2012 Share Posted January 21, 2012 Easy enough to figure out. Watch the network traffic from your controllers destined to anyplace other then your LAN.. I agree this should be transparently disclosed. I'm sure it is likely just diagnostic information, but what if it was what you were watching, listening to, etc? (like Tivo does.) This is potential valuable data to the right person.. It could be made anonymous, but even if made anonymous its never really anonymous. [1]-jr[1] - http://arstechnica.com/tech-policy/news/2009/09/your-secrets-live-online-in-databases-of-ruin.arsI don't really care if they know what I'm watching or listening to. Link to comment Share on other sites More sharing options...
cdepaola Posted January 22, 2012 Share Posted January 22, 2012 Ok, I think we've determined some people don't care about security on their network and others do. I asked what I thought was a simple question but as none of the dealers or Ryan have chimed in I guess I'll just block the traffic and see what happens. Thanks... Link to comment Share on other sites More sharing options...
Neter66 Posted January 22, 2012 Share Posted January 22, 2012 Everyone is assuming that the failure was detected by a "call home" feature of the controller. Could it not simply be that Control4 records which controller was shipped to which dealer based on serial number. Dealers know which controller was sold to which client based again on packing slip (which may also include serial number).Control4 determines there was a batch of failed controllers with serial numbers x thru y. Check to see which dealers purchased these, trace back the clients, and then have dealer reach out to client for warranty replacement.The simplest answer is usually the right one...ThanksD. Link to comment Share on other sites More sharing options...
me23 Posted January 22, 2012 Share Posted January 22, 2012 Everyone is assuming that the failure was detected by a "call home" feature of the controller. Could it not simply be that Control4 records which controller was shipped to which dealer based on serial number. Dealers know which controller was sold to which client based again on packing slip (which may also include serial number).Control4 determines there was a batch of failed controllers with serial numbers x thru y. Check to see which dealers purchased these, trace back the clients, and then have dealer reach out to client for warranty replacement.The simplest answer is usually the right one...ThanksD.Yeah that's what I was thinking. Link to comment Share on other sites More sharing options...
thecodeman Posted January 22, 2012 Share Posted January 22, 2012 Everyone is assuming that the failure was detected by a "call home" feature of the controller. Could it not simply be that Control4 records which controller was shipped to which dealer based on serial number. Dealers know which controller was sold to which client based again on packing slip (which may also include serial number).Control4 determines there was a batch of failed controllers with serial numbers x thru y. Check to see which dealers purchased these, trace back the clients, and then have dealer reach out to client for warranty replacement.The simplest answer is usually the right one...ThanksD.+1 Link to comment Share on other sites More sharing options...
RyanE Posted January 22, 2012 Share Posted January 22, 2012 I haven't chimed in because I don't work in Engineering, so I don't know exactly how the bad units were found, but I believe I did hear that it was by batch, not by phone home.As far as Control4 controllers 'phoning home', Control4 controllers only connect to Control4's VPN cloud under 2 conditions:1) You have an active 4Sight account. If you have an account, your controller stays connected to Control4's VPN so that it can be accessed remotely, either via ComposerPro's 'Remote Director' functionality, or via Web Navigator.2) If you press the 'Check In' button on your touchscreen, your controller will initiate a connection to Control4's VPN, so that your dealer can remotely access your system, for diagnostic purposes.I don't believe the controller 'phones home' for anything else, other than, obviously, to provide required services (i.e. Media Lookups, Rhapsody metadata, etc.).If you're paranoid, go with no 4Sight connection, and don't have your dealer remotely access your system.RyanE Link to comment Share on other sites More sharing options...
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