deeonline Posted July 15, 2020 Share Posted July 15, 2020 Hi everyone. I've recently connected an older I/O Extender to my system running OS 3.1.3. The update manager shows everything up-to-date except the I/O Extender (see attached image). The latter says "Unknown Version" and status "Connecting". Is there anything I can do here in order to update to the latest available version? Thank you. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted July 15, 2020 Share Posted July 15, 2020 2.9.1 is latest for IO Quote Link to comment Share on other sites More sharing options...
Cyknight Posted July 15, 2020 Share Posted July 15, 2020 So the I/O is offline. Either fix that issue, unless it's a lemon... Yes 2.9.1 is that last version for i/o extenders (they work in later versions, just don't get a software update because...there's nothing to update) Quote Link to comment Share on other sites More sharing options...
BubbaDuck Posted September 9, 2020 Share Posted September 9, 2020 I am having the same issue. I am running 3.1.3 and out of the box the IO Extender is running 2.8. SDDP finds it, I can add it to the project, I can even terminal into it from Composer ... but I can't patch the thing to 2.9.1. System Manager connects to it and I can change the IP etc. In Update Manager it shows "Connecting" and won't run an update. So it's certainly not offline. Was there ever a fix to this issue? Quote Link to comment Share on other sites More sharing options...
C4 User Posted September 10, 2020 Share Posted September 10, 2020 I have an IO extender in one of my racks (about 3 years old) that I never powered up. I’m now getting close to needing the additional IO’s in my rack and was going to power it up. After reading this, I’m wondering, has the IO Extender been replaced with a different device and if so, what is the newer device? Thank you. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted September 10, 2020 Share Posted September 10, 2020 It has not been replacedSent from my Pixel 3a XL using Tapatalk Quote Link to comment Share on other sites More sharing options...
Cyknight Posted September 10, 2020 Share Posted September 10, 2020 I forget how long ago it was, you may have the newer one already, but they did at some point bring out an I/O V2 - but it is essentially the same, other than added PoE and some minor hardware changes due to parts not being manufactured. Oh and a slightly changed front panel look I suppose. There is ZERO difference in function, reliability etc - it uses the same driver, and still is 'stuck' at 2.9.1 (not that it only means there's been no REASON to update them, a first step in a move by C4 to not have to update every device with new software version for the sake of matching number...) Quote Link to comment Share on other sites More sharing options...
BubbaDuck Posted September 10, 2020 Share Posted September 10, 2020 I don't think folks are understanding. I cannot get to 2.9.1. Indeed, the Director is 3.1.3. If you look at the initial screenshot in this thread from OP, that is the exact behavior I am getting. Cyknight, you had told OP that he needs to get the device online. I am explaining that for all intents and purposes, the device IS online as it works, I can add it to the project, I can terminal into it via Composer, I can change the IP via System Manager, Composer even sees it in its login screen and identifies the software version correctly. Though, Update Manager won't let me update from 2.8.0 to 2.9.1. It sits there and spins saying "connecting" forever. I somewhat suspect this is fallout from the "no more password" situation or maybe a certificate issue. But it seems no one has run into this and we are oddballs. Maybe just time to toss a thread in the dealer forum or, ugh, make a call. I was hoping this was a quick/easy answer. C'est la vie. Quote Link to comment Share on other sites More sharing options...
mstafford388 Posted September 10, 2020 Share Posted September 10, 2020 You'll likely need to use the device image updater to accomplish this. It's on the dealer portal. Quote Link to comment Share on other sites More sharing options...
C4 User Posted September 10, 2020 Share Posted September 10, 2020 3 hours ago, Cyknight said: I forget how long ago it was, you may have the newer one already, but they did at some point bring out an I/O V2 - but it is essentially the same, other than added PoE and some minor hardware changes due to parts not being manufactured. Oh and a slightly changed front panel look I suppose. There is ZERO difference in function, reliability etc - it uses the same driver, and still is 'stuck' at 2.9.1 (not that it only means there's been no REASON to update them, a first step in a move by C4 to not have to update every device with new software version for the sake of matching number...) Thank you. I will power it up and see what happens. Quote Link to comment Share on other sites More sharing options...
Cyknight Posted September 10, 2020 Share Posted September 10, 2020 36 minutes ago, BubbaDuck said: I don't think folks are understanding. I cannot get to 2.9.1. Indeed, the Director is 3.1.3. If you look at the initial screenshot in this thread from OP, that is the exact behavior I am getting. Cyknight, you had told OP that he needs to get the device online. I am explaining that for all intents and purposes, the device IS online as it works, I can add it to the project, I can terminal into it via Composer, I can change the IP via System Manager, Composer even sees it in its login screen and identifies the software version correctly. Though, Update Manager won't let me update from 2.8.0 to 2.9.1. It sits there and spins saying "connecting" forever. I somewhat suspect this is fallout from the "no more password" situation or maybe a certificate issue. But it seems no one has run into this and we are oddballs. Maybe just time to toss a thread in the dealer forum or, ugh, make a call. I was hoping this was a quick/easy answer. C'est la vie. 16 minutes ago, mstafford388 said: You'll likely need to use the device image updater to accomplish this. It's on the dealer portal. That would be the next step indeed. Quote Link to comment Share on other sites More sharing options...
BubbaDuck Posted September 10, 2020 Share Posted September 10, 2020 USB stick here I come. Derp. Thanks. Quote Link to comment Share on other sites More sharing options...
Amr Posted September 10, 2020 Share Posted September 10, 2020 Use Image Updater v2 and it will update to 2.9.1. Quote Link to comment Share on other sites More sharing options...
Cyknight Posted September 10, 2020 Share Posted September 10, 2020 24 minutes ago, BubbaDuck said: USB stick here I come. Derp. Thanks. Err, don't need any of that - just the program from C4... Quote Link to comment Share on other sites More sharing options...
BubbaDuck Posted September 10, 2020 Share Posted September 10, 2020 I got it. It didn't go to the same 2.9.1 build version as Update Manager listed though. It seems to work so... . All relays still work. Quote Link to comment Share on other sites More sharing options...
Tyler.p Posted October 14, 2021 Share Posted October 14, 2021 Any updates? I am running into this same issue Quote Link to comment Share on other sites More sharing options...
BubbaDuck Posted October 15, 2021 Share Posted October 15, 2021 I didn't come to a resolution until recently. In the meant time, I used image updater to update the IOX to 2.9.1 however it was a build for a controller. This worked perfectly fine for the past year. Then, with Composer 3.2.3 there is a new IOX update. This updated perfectly fine from the old 2.9.1 build via Composer. Quote Link to comment Share on other sites More sharing options...
deeonline Posted October 23, 2021 Author Share Posted October 23, 2021 Well, I've just updated to OS 3.2.3 and my IO Extender (V1) stopped working. I can still re-add and re-link it to the project, the Update Manager still shows the same message as before (attached), but the blinds connected through Serial 1 no longer work. If I connect them to another serial port (EA-5 controller), everything works as expected. If anyone has any idea why OS 3.2.3 would cause this and what can be done, if anything, to make it work again, I'd truly appreciate it. Quote Link to comment Share on other sites More sharing options...
lippavisual Posted October 24, 2021 Share Posted October 24, 2021 2.9.1 is the latest for the IO Quote Link to comment Share on other sites More sharing options...
lippavisual Posted October 24, 2021 Share Posted October 24, 2021 Reboot it if it’s not working Quote Link to comment Share on other sites More sharing options...
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