digitaltrader Posted March 25, 2015 Share Posted March 25, 2015 I have 13 IE Touch screens and 2 door stations that no longer function with the new intercom agent when a broadcast call is made the system locks up and no TS can answer the call. Several TS under the communications agent go from idle to Busy or indicate Max calls. The communication agent was successfully updated by my dealer. I have tried a system reboot and refresh of the navigators without success. Any suggestions? Link to comment Share on other sites More sharing options...
cybuch Posted March 25, 2015 Share Posted March 25, 2015 I have the same issue, you are not alone. I thought it was alone! I did so much network trouble shooting and such.....ugh!! I did get mine working. You will need to have you dealer, remove all TS and door stations, then delete the communication agent. After that, go back into 2.6 and add the intercom agent and add all the TSs back. Of course all programming will have to be redone on the TSs and door stations. But the door stations are faster on 2.7 if you don't update to the communication agent. If you have new TS3, then update to communication agent, if all old TSs, don't!! Link to comment Share on other sites More sharing options...
digitaltrader Posted March 25, 2015 Author Share Posted March 25, 2015 C4 really needs to do more testing. I hate being a beta tester for something as important as my home. Link to comment Share on other sites More sharing options...
digitaltrader Posted March 25, 2015 Author Share Posted March 25, 2015 Maybe I can have my dealer roll me back to 2.6 and then keep the old agent on 2.7 Link to comment Share on other sites More sharing options...
turls Posted March 25, 2015 Share Posted March 25, 2015 Are you getting the rewritten intercom software if you don't upgrade to the communications agent? Because the old one has been a broken mess since the beginning. Constantly having to reboot touchscreens because the intercoms are offline. Least reliable part of Control4 for me by far in 3 1/2 years of ownership. I want to get new a new touchscreen or two but it will be after I see what they are going to do to replace essential Flash apps. Link to comment Share on other sites More sharing options...
cybuch Posted March 25, 2015 Share Posted March 25, 2015 Yes, roll the agent back to t2.6 and keep you OS on 2.7. Link to comment Share on other sites More sharing options...
digitaltrader Posted March 25, 2015 Author Share Posted March 25, 2015 How do you roll back to the old intercom agent....is that even possible without taking the entire project back to 2.6? Link to comment Share on other sites More sharing options...
cybuch Posted March 25, 2015 Share Posted March 25, 2015 You will need to have you dealer, remove all TS and door stations then delete the communication agent , in composer 2.7. After that, go back into composer 2.6 and add the intercom agent and add all the TSs back. Of course all programming will have to be redone on the TSs and door stations. Link to comment Share on other sites More sharing options...
msgreenf Posted March 25, 2015 Share Posted March 25, 2015 I don't think you can use composer 2.6 with a 2.7 project Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
mstafford388 Posted March 25, 2015 Share Posted March 25, 2015 Just so everyone is aware there are new drivers for touchscreens that must be installed for the touchscreens to work with the new communications agent. Link to comment Share on other sites More sharing options...
control4user007 Posted March 25, 2015 Share Posted March 25, 2015 Had a remote dealer do an upgrade for me last night. Work up to 2.7 this morning. I think he did replace the touch screens in the project because all the programming is gone from there (button presses don't work, etc). The only issue I have found is that the broadcast audio to all screens only works for a second and then cuts out. He did put in something for my iPhone to call the touch screens (although he said he wasn't sure how reliably it would work). Tested it out a bit (with iphone) and its flaky at best. App has to be open to receive a call from the phone, and when the phone calls the TS it automatically hangs up the call once it's answered from the TS. The new UI refinements are very welcome though! Link to comment Share on other sites More sharing options...
Cyknight Posted March 25, 2015 Share Posted March 25, 2015 It was all tested fine. However you're largely jumping the gun here.Every single touchscreen is getting new drivers, for which a migration process needs to be done.Yes programming is not transferred so that will need to be redone. Link to comment Share on other sites More sharing options...
digitaltrader Posted March 25, 2015 Author Share Posted March 25, 2015 The communications agent is very buggy. I have 13 TS and 2 doorstations and I can make point to point calls but the minute I broadcast a call the SIP server gets overloaded and things start to shut down. About half my touch screens get stuck on the accept call screen and it wont disappear. I have made sure none of the clients are set to auto answer or monitor mode. It looks like a broadcast issue imo. This is of course after my dealer tried to remedy the issue by removing all TS, removing the communication agent and re-adding all the new TS drivers without using the wizard (the wizard caused the same issues). Link to comment Share on other sites More sharing options...
StephenOar Posted March 27, 2015 Share Posted March 27, 2015 Hi everyone, my name is Steve Oar. I am the product manager at Control4 that is responsible for our communication solutions (Intercom). I just wanted you to know that we are working with your dealers to help them resolve the issues you are reporting. Link to comment Share on other sites More sharing options...
digitaltrader Posted March 27, 2015 Author Share Posted March 27, 2015 Now that is amazing customer service. Thanks! Link to comment Share on other sites More sharing options...
Matt Lowe Posted March 27, 2015 Share Posted March 27, 2015 control 4 has some amazing tech support staff Link to comment Share on other sites More sharing options...
Gary Leeds UK Posted March 28, 2015 Share Posted March 28, 2015 I like the fact c4 are talking to users on this forum, that is a great step forward. Well done Link to comment Share on other sites More sharing options...
turls Posted April 2, 2015 Share Posted April 2, 2015 Looks like I've got the same garbage with the Intercoms not connecting with 2.7 that I've had with every other C4 version since 2011. And it seems the Communication agent isn't ready for prime time, so I get to keep rebooting touchscreens all the time. Oh joy. Hopefully I'll see some posts when things actually work, I won't hold my breath. Hi everyone, my name is Steve Oar. I am the product manager at Control4 that is responsible for our communication solutions (Intercom). I just wanted you to know that we are working with your dealers to help them resolve the issues you are reporting. Stephen, I have to ask, is there any additional work being done on the old intercom agent or is this resolution of issues only going to apply to the Communications agent? Link to comment Share on other sites More sharing options...
digitaltrader Posted April 2, 2015 Author Share Posted April 2, 2015 Turls,I am hopeful that they are working on the new comm agent to finally have a properly functioning intercom system. I'll let you know if I hear of any progress. Link to comment Share on other sites More sharing options...
david@berto.co.uk Posted June 1, 2015 Share Posted June 1, 2015 Just for info, another issue not related to the actual intercom. After a weeks testing I put the Intercom agent back using Composer Pro 2.6. My main issue was that the contacts on the Door Stations stopped working altogether, a real pain as this stopped several aspects of my system functioning properly. Once the Intercom agent was put back all was fine both with the contacts and the actual intercom on touchscreens themselves. Link to comment Share on other sites More sharing options...
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