knowitall Posted October 10, 2018 Share Posted October 10, 2018 Didn’t read any of this - did you set the Sonos output to fixed? Link to comment Share on other sites More sharing options...
lippavisual Posted October 10, 2018 Author Share Posted October 10, 2018 14 minutes ago, thegreatheed said: Show the customer signal from phone -> amp is fine. Then show them phone -> Sonos. Their crap design is (should be) their problem. Did that and also used one of their own phones. Still thinks it’s my problem because I supplied the connects. Link to comment Share on other sites More sharing options...
lippavisual Posted October 10, 2018 Author Share Posted October 10, 2018 6 minutes ago, knowitall said: Didn’t read any of this - did you set the Sonos output to fixed? Tried variable and fixed, no difference in line-in output. Link to comment Share on other sites More sharing options...
knowitall Posted October 10, 2018 Share Posted October 10, 2018 10 minutes ago, lippavisual said: Tried variable and fixed, no difference in line-in output. Line in output? try line out? do you have connect or connect:amp? Link to comment Share on other sites More sharing options...
therockhr Posted October 10, 2018 Share Posted October 10, 2018 Did you try changing the line in settings from automatic to uncompressed? nevermind, just saw where you did. Link to comment Share on other sites More sharing options...
lippavisual Posted October 10, 2018 Author Share Posted October 10, 2018 4 minutes ago, knowitall said: Line in output? try line out? do you have connect or connect:amp? Thanks for the responses but it does help to read the thread as these were already answered. There is no variable or fixed setting for line-in. Only line out, so yes, tried that. Link to comment Share on other sites More sharing options...
lippavisual Posted October 10, 2018 Author Share Posted October 10, 2018 3 minutes ago, therockhr said: Did you try changing the line in settings from automatic to uncompressed? yes, no difference. Link to comment Share on other sites More sharing options...
lippavisual Posted October 10, 2018 Author Share Posted October 10, 2018 Again, to summarize, streaming services using the connect= no problems, audio volume is great. Only line-in sources are extremely low to the point where it is barely audible. Installed an inline booster, audio became audible but still zero headroom to get any louder. User devices' volume all the way up, Sonos volume all the way up. Tech support was useless and said everything looks normal to them. Google shows many complaining about same problems but tough to distinguish whether Sonos problem or user setup problem and no resolutions posted. Link to comment Share on other sites More sharing options...
Cyknight Posted October 10, 2018 Share Posted October 10, 2018 Hate to ask - but DID you check the cables in use - particularly are you sure they are true stereo cables? Link to comment Share on other sites More sharing options...
thegreatheed Posted October 10, 2018 Share Posted October 10, 2018 I would hammer on Sonos support, then. If you can get replacements (and the issue isn't resolved), then the client should be willing to try something else. Link to comment Share on other sites More sharing options...
lippavisual Posted October 10, 2018 Author Share Posted October 10, 2018 27 minutes ago, Cyknight said: Hate to ask - but DID you check the cables in use - particularly are you sure they are true stereo cables? From audio plates to connects, we are using 18/2 shielded. Audio plate is 3 pin Phoenix terminal output and using Phoenix to 3.5 male tied to female 3.5 to rca adapting cables. when I wire the plates directly to the amp there are zero issues. Sounds the way it should. as soon as we introduce the line-in on the connect, everything goes to poop. Link to comment Share on other sites More sharing options...
SouthernSmarthome Posted October 10, 2018 Share Posted October 10, 2018 Just for kicks you should bring a 8 ohm amp and a cheap 8 ohm speaker for testing. I seriously doubt it’s the 70volt but at this point you basically have to eliminate every possible issue. I hate jobs like this. Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
lippavisual Posted October 10, 2018 Author Share Posted October 10, 2018 31 minutes ago, thegreatheed said: I would hammer on Sonos support, then. If you can get replacements (and the issue isn't resolved), then the client should be willing to try something else. That’s the current plan but they’ve said they looked at the diagnostics and looks fine. Customer is at their wits end for other ongoing reasons at this project, which have nothing to do with us. But I feel they are just being jerks in general because of those situations. I’ve tried to show them all our testing procedures and they just don’t want to reason that it’s not our fault. Aka: GC really screwed the pooch on this project and a lot of trades have done shotty work. I feel bad for them but that’s what happens when you don’t want to pay architects to put everything on paper. You DO get what you pay for. I could go on and on about the crap I’ve seen in this project. Electricians that can’t bend conduit?? Ever hear that one? About sums it all up right there. Link to comment Share on other sites More sharing options...
msgreenf Posted October 10, 2018 Share Posted October 10, 2018 12 minutes ago, lippavisual said: Electricians that can’t bend conduit?? ROFL Link to comment Share on other sites More sharing options...
lippavisual Posted October 11, 2018 Author Share Posted October 11, 2018 17 minutes ago, msgreenf said: ROFL Oh you have no idea!! The screaming battles that we’ve had with them would blow anyone’s mind. Customer moved in on time somehow (I think GC paid inspectors for CoO) a month ago, which was a month late to original date. Still have months of work to be completed, while customer runs a business in the same space. Can’t make this shit up. Now I’m venting and need to stop. Link to comment Share on other sites More sharing options...
knowitall Posted October 11, 2018 Share Posted October 11, 2018 Maybe compressing already compressed Audio? Hook up a disc man? Link to comment Share on other sites More sharing options...
Cyknight Posted October 11, 2018 Share Posted October 11, 2018 3 hours ago, lippavisual said: 3.5 male tied to female 3.5 to rca adapting cables. This is where I'd worry and check for tru stereo cables - I've seen Sonos do similar weird issues when they are mono OR tri-connection 3.5mm Link to comment Share on other sites More sharing options...
cdepaola Posted October 15, 2018 Share Posted October 15, 2018 Sounds like a nightmare, for sure. I'd also be concerned that its all 6 sonos, I've got 5 Connects and just tried setting them up similarly just as a test. They all worked fine... Have you thought about testing the voltage of the Line-Out, both when its streaming and when your using the line-in setup? Fixed mode voltage should be around 1.7v. If your in variable mode it should be 0 - 1.7 depending on volume. Also what is the voltage of the signal going into the Sonos? Link to comment Share on other sites More sharing options...
lippavisual Posted October 15, 2018 Author Share Posted October 15, 2018 That's my next step to prove to the customer and support, that it's not our issue. Hoping to get back there this week to complete the task. Link to comment Share on other sites More sharing options...
Elvis Posted October 15, 2018 Share Posted October 15, 2018 On 10/10/2018 at 3:57 PM, lippavisual said: whole project is a shit show LMAO. I'm only chiming in because I had a similar issue with running 3.5mm out to LINE IN on my amp. Turned out it was a cable issue. All 3.5mm males aren't the same. 3.5mm to RCA and (we still have a) Radio Shack geek showed me the difference. My dealer wasn't aware of this, nor was I, so I thought I'd throw this out there. @Cyknight pointed out, even after I got the right cable, I added a 3.5mm extension and problem resurfaced. Only reliable solution was to get the 3.5mm to RCA that worked right, and then if an extension was needed put it from RCA to RCA. Too many variables in the 3.5mm male and female connections to mess it up. For me, anyway. Link to comment Share on other sites More sharing options...
lippavisual Posted October 15, 2018 Author Share Posted October 15, 2018 I've used a multimeter to make sure the pins on the 3.5 plugs and sockets have the correct pinouts to the phoenix terminals. Link to comment Share on other sites More sharing options...
cdepaola Posted October 15, 2018 Share Posted October 15, 2018 I may have missed this but... You've hooked up a phone, tablet, or computer directly to the Sonos, skipping the input plate and associated wiring? Link to comment Share on other sites More sharing options...
Cyknight Posted October 15, 2018 Share Posted October 15, 2018 3 hours ago, lippavisual said: I've used a multimeter to make sure the pins on the 3.5 plugs and sockets have the correct pinouts to the phoenix terminals. I get that, but unfortunately I still suspect the 3.5mm connection - if not the wire, it could well be the 3.5mm sockets...I feel for you man. Link to comment Share on other sites More sharing options...
lippavisual Posted October 16, 2018 Author Share Posted October 16, 2018 I'll be soldering up my own cables that I need, just in case and will test with those. Hoping some other things are completed in time on site, so that I at least can make a full day out of it when I go back. Link to comment Share on other sites More sharing options...
Home Theater Advisors Posted October 16, 2018 Share Posted October 16, 2018 I know it sounds crazy, but how about bringing a CD player or DVD player or something with RCA out to eliminate the 3.5mm cable. If that works, it’s the cable. If it doesn’t, it’s something else. Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
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