DLite Posted November 18, 2018 Share Posted November 18, 2018 Hi, I have been having intermittent C4 outages, and I've finally gotten to the bottom of the problem. It turns out that the issue traces back to my WattBox (WB-700-IPV-12). Every so often -- as in, once or twice per hour -- WB randomly cuts power to about half its outlets, and then waits 3 minutes to power them back on. I checked that auto-reboot is disabled on the WB, and I've restored all settings to factory default for good measure. I also restarted the WB's network card via the web interface. Neither of those actions solved this problem. The kicker is that one of the affected WattBox outlets controls the network switch to the main equipment rack; when that goes down, it takes out communication to my C4 director. And, unfortunately, I am unable to pull out the rack from the cabinet it lives in -- I have to wait a few days for my dealer to come out and do that. In the meantime, I'm stuck with the C4 system going down constantly. First question: is there anything else I can try to stop this behavior? Second question: if not, is this a hardware problem that requires replacing the WattBox? Third question: What the heck causes this behavior? (As an aside, I wasn't using the default password on the WattBox anyway, but I went ahead and changed it again, on the very remote chance this is some kind of malicious behavior.) Thanks very much for your help. Quote Link to comment Share on other sites More sharing options...
Home Theater Advisors Posted November 18, 2018 Share Posted November 18, 2018 Known issue with a sub component within the wattbox. Half of the outlets fail. You will soon lose all 6 of those outlets permanently. Be sure your dealer brings a new one with him. Snap will issue an RMA, no problem. Sent from my iPhone using Tapatalk Quote Link to comment Share on other sites More sharing options...
DLite Posted November 18, 2018 Author Share Posted November 18, 2018 Thanks, that is super helpful, and your explanation is spot on. Quote Link to comment Share on other sites More sharing options...
David Melnick Posted December 20, 2020 Share Posted December 20, 2020 I am experiencing this exact same problem. Obvious temporary workaround is to bypass the outlets to a simple power strip. The Web based WattBox UI does not show any events and the status reads green through the cycling so there was no easy way to trouble shoot or even identify this unless you were sitting and starring at the rack of equipment. Thanks for doing the leg work as this was just my problem down to the timing of the cycle. I also had all auto reboot disabled. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted December 20, 2020 Share Posted December 20, 2020 Generally means it's failing Quote Link to comment Share on other sites More sharing options...
Cart Posted December 21, 2020 Share Posted December 21, 2020 Replace it with the 800. 700s are failing like crazy Quote Link to comment Share on other sites More sharing options...
ERDrPC Posted December 24, 2020 Share Posted December 24, 2020 Happened to me last week. Guess we all got a bad batch. Dealer replaced with no cost to me Quote Link to comment Share on other sites More sharing options...
Carl H. Posted January 13, 2021 Share Posted January 13, 2021 Great thread - my 700 has every issue listed above. Question, is the 800 plug and play or does it need to be configured in some way? Quote Link to comment Share on other sites More sharing options...
Cyknight Posted January 13, 2021 Share Posted January 13, 2021 In and of itself it's a pwoerbar - it'll work out of the box. May want to check the web GUI to set any reset procedures - if you want it integrated/controlled with a C4 system, that would have to get setup by a dealer. Quote Link to comment Share on other sites More sharing options...
Carl H. Posted January 14, 2021 Share Posted January 14, 2021 Thanks, will do Quote Link to comment Share on other sites More sharing options...
ozzieg Posted November 7, 2021 Share Posted November 7, 2021 I just discovered this issue after noticing that all even plugs are going offline together, and then minutes later, all come back online together. There is nothing wrong with current or power. The WB event log has no such trace happening for theses cycles. I’m glad I found this trail, extremely helpful. How solid are the 800s as a replacement, or is there another one recommended instead ? Quote Link to comment Share on other sites More sharing options...
msgreenf Posted November 7, 2021 Share Posted November 7, 2021 That is covered by an extended warranty program. Have your dealer replace it. Quote Link to comment Share on other sites More sharing options...
C4 User Posted November 7, 2021 Share Posted November 7, 2021 9 hours ago, ozzieg said: I just discovered this issue after noticing that all even plugs are going offline together, and then minutes later, all come back online together. There is nothing wrong with current or power. The WB event log has no such trace happening for theses cycles. I’m glad I found this trail, extremely helpful. How solid are the 800s as a replacement, or is there another one recommended instead ? I have the 800’s (replaced two 700’s) and have had no issues. Has been close to a year now. The 800’s also integrate into C4 so you can control individual outlets via C4 programming. This was supposed to be available in the 700’s but never worked on my system. Quote Link to comment Share on other sites More sharing options...
ERDrPC Posted December 1, 2021 Share Posted December 1, 2021 I had a 800 replace a 700 and unfortunately the bug struck again. All my banks were knocked out. My installer got it warranty replaced. Quote Link to comment Share on other sites More sharing options...
booch Posted December 2, 2021 Share Posted December 2, 2021 FYI if helpful to anyone -- I was having uncommanded cycling but was able to stop it by disconnecting the wattboxes from the network... Quote Link to comment Share on other sites More sharing options...
PaulV Posted June 17, 2023 Share Posted June 17, 2023 On 11/7/2021 at 5:28 AM, msgreenf said: That is covered by an extended warranty program. Have your dealer replace it. How extended is “extended”? I have a 10 year old 700-12 that just lost the evens. I guess 10 years would be pushing how extended the extended warranty is. Been looking at a vertical 800-18 as a replacement. Any intel on that device? Quote Link to comment Share on other sites More sharing options...
msgreenf Posted June 17, 2023 Share Posted June 17, 2023 10 yrs is out of warranty. Even extended coverage. The 800s are great and have no issues Quote Link to comment Share on other sites More sharing options...
PaulV Posted June 19, 2023 Share Posted June 19, 2023 On 6/17/2023 at 11:29 AM, msgreenf said: 10 yrs is out of warranty. Even extended coverage. The 800s are great and have no issues Thanks for the quick response. some 800-18's in my future. And let's toss in a rack restack and a 4K projector while we are shopping. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted June 19, 2023 Share Posted June 19, 2023 5 minutes ago, PaulV said: Thanks for the quick response. some 800-18's in my future. And let's toss in a rack restack and a 4K projector while we are shopping. Happy to help if I can Quote Link to comment Share on other sites More sharing options...
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