penn65000 Posted April 28, 2020 Share Posted April 28, 2020 Have a new Neeo and it keeps disconnecting from network. Luxul Epic 5 router with Ubiquiti nano APs (just upgraded from AP Pro). Have tried separate 2G guest network just for the Neeo, dedicated IP address for neeo, turned off band steering, etc etc. keeps dropping Wi-Fi. None of my other Wi-Fi devices have problems. iPhone works fine and gets strong signal. Dealer is replacing but just wonder if there is something I missed? Neeo goes full signal to zero randomly. Turned off sleep mode in HE. Rebooted ea5, restarted Neeo and also re-paired w network about 5 times. Still have problems. Thoughts? Musings? Quote Link to comment Share on other sites More sharing options...
-defunct- Posted April 28, 2020 Share Posted April 28, 2020 They drop off the network when they go to sleep by default. Quote Link to comment Share on other sites More sharing options...
-defunct- Posted April 28, 2020 Share Posted April 28, 2020 But if you turned off the sleep mode, then it could be you need a new one. Big thing to try is a different brand AP (Yes I know people have luck with Ubiquiti). I would put in a Ruckus or other AP as a test. penn65000 1 Quote Link to comment Share on other sites More sharing options...
penn65000 Posted April 28, 2020 Author Share Posted April 28, 2020 Thx. Haven’t had issues w UI so going to try new unit. Have luxul switch and a bunch of touchscreens which work fine with the UI APs. Quote Link to comment Share on other sites More sharing options...
penn65000 Posted May 11, 2020 Author Share Posted May 11, 2020 Got the new Neeo. So issue is Ubiquiti Wi-Fi equipment doesn’t play well w Neeo. So Dubamivora you were correct. I tried myriad settings but if you google Neeo and Ubiquiti Wi-Fi issues you’ll fine that there are long-standing problems with Neeo remotes (pre-dating C4 product). So shame I can’t use the new remotes with my Ubiquiti Wi-Fi. Odd that this is the only C4 product, or any product for that matter, which doesn’t play well w Ubiquiti Wi-Fi. If anyone has a solution pls let me know (We have another home w Ruckus and Neeo and all works perfectly). FYI my main router Used w Ubiquiti APs is Luxul Epic 5. Quote Link to comment Share on other sites More sharing options...
penn65000 Posted May 11, 2020 Author Share Posted May 11, 2020 On 4/28/2020 at 5:28 PM, Dunamivora said: But if you turned off the sleep mode, then it could be you need a new one. Big thing to try is a different brand AP (Yes I know people have luck with Ubiquiti). I would put in a Ruckus or other AP as a test. Got the new Neeo. So issue is Ubiquiti Wi-Fi equipment doesn’t play well w Neeo. So Dubamivora you were correct. I tried myriad settings but if you google Neeo and Ubiquiti Wi-Fi issues you’ll fine that there are long-standing problems with Neeo remotes (pre-dating C4 product). So shame I can’t use the new remotes with my Ubiquiti Wi-Fi. Odd that this is the only C4 product, or any product for that matter, which doesn’t play well w Ubiquiti Wi-Fi. If anyone has a solution pls let me know (We have another home w Ruckus and Neeo and all works perfectly). FYI my main router Used w Ubiquiti APs is Luxul Epic 5. Quote Link to comment Share on other sites More sharing options...
chopedogg88 Posted May 11, 2020 Share Posted May 11, 2020 I haven't had any issues with the Neeo on my unifi wifi but I don't roam around the house with it so maybe that's why?Sent from my SM-G975U using Tapatalk Quote Link to comment Share on other sites More sharing options...
dinom Posted May 11, 2020 Share Posted May 11, 2020 I also use UniFi AP and have no issue with my NEEO. Quote Link to comment Share on other sites More sharing options...
mujtaba.khokhar Posted May 11, 2020 Share Posted May 11, 2020 just a thought If you have huge overlap between your access points maybe try turning down the RSSI on the access point. ive seen in some cases if there are too many access points near the remote it gets confused and jumps from one AP to another AP Thanks M Quote Link to comment Share on other sites More sharing options...
Crustyloafer Posted May 11, 2020 Share Posted May 11, 2020 I would setup a completely separate SSID on 2.4GHz only for the Neeo and see how that performs. I had to do this in our Showroom just to get it to connect at all. Quote Link to comment Share on other sites More sharing options...
Rbeard Posted May 11, 2020 Share Posted May 11, 2020 Do this and it should fix it. Did for mine! We learned that Ubiquiti has a setting call "High-speed device optimization." This setting must be turned off for NEEO remote controls to connect Properly. Quote Link to comment Share on other sites More sharing options...
penn65000 Posted May 11, 2020 Author Share Posted May 11, 2020 7 hours ago, Crustyloafer said: I would setup a completely separate SSID on 2.4GHz only for the Neeo and see how that performs. I had to do this in our Showroom just to get it to connect at all. Thanks I tried that and also static IP. Neither worked. Quote Link to comment Share on other sites More sharing options...
penn65000 Posted May 11, 2020 Author Share Posted May 11, 2020 17 minutes ago, Rbeard said: Do this and it should fix it. Did for mine! We learned that Ubiquiti has a setting call "High-speed device optimization." This setting must be turned off for NEEO remote controls to connect Properly. I don’t see that setting. Do you mean the setting which pushes devices to 5g? Quote Link to comment Share on other sites More sharing options...
Cyknight Posted May 11, 2020 Share Posted May 11, 2020 That would be the one I would assume - Neeo is 2.4 only, I could certainly see optimization to push devices to 5g could cause issues. Quote Link to comment Share on other sites More sharing options...
StacyCoolabode Posted May 11, 2020 Share Posted May 11, 2020 9 hours ago, Crustyloafer said: I would setup a completely separate SSID on 2.4GHz only for the Neeo and see how that performs. I had to do this in our Showroom just to get it to connect at all. Curious what network gear you have in your showroom? Quote Link to comment Share on other sites More sharing options...
Crustyloafer Posted May 11, 2020 Share Posted May 11, 2020 24 minutes ago, smahon said: Curious what network gear you have in your showroom? Draytek 2862 router and a single UAP-AC-LR. Quote Link to comment Share on other sites More sharing options...
Rbeard Posted May 11, 2020 Share Posted May 11, 2020 6 hours ago, penn65000 said: I don’t see that setting. Do you mean the setting which pushes devices to 5g? I believe it is the High Performance Devices setting. I setup a 2.4 only SSID and then disabled this setting on the unifi controller and have not had any issues since. Quote Link to comment Share on other sites More sharing options...
penn65000 Posted May 11, 2020 Author Share Posted May 11, 2020 6 hours ago, Cyknight said: That would be the one I would assume - Neeo is 2.4 only, I could certainly see optimization to push devices to 5g could cause issues. That didn’t work. Nothing did. Going back to sr260 Quote Link to comment Share on other sites More sharing options...
Neo1738 Posted May 11, 2020 Share Posted May 11, 2020 I would def have dealer call c4 tech support. Did you try a different remote maybe yours was faulty from manufacturer. Quote Link to comment Share on other sites More sharing options...
penn65000 Posted May 11, 2020 Author Share Posted May 11, 2020 34 minutes ago, Neo1738 said: I would def have dealer call c4 tech support. Did you try a different remote maybe yours was faulty from manufacturer. Got a replacement Neeo and same issue. Problem is Ubiquiti. And precedes C4 acquisition evidently https://planet.neeo.com/t/m25ttn/connection-issues-again-and-again Quote Link to comment Share on other sites More sharing options...
penn65000 Posted May 11, 2020 Author Share Posted May 11, 2020 2 hours ago, Rbeard said: I believe it is the High Performance Devices setting. I setup a 2.4 only SSID and then disabled this setting on the unifi controller and have not had any issues since. I did same and tried dedicated 2.4 and even static up. Didn’t work. Quote Link to comment Share on other sites More sharing options...
Rbeard Posted May 12, 2020 Share Posted May 12, 2020 45 minutes ago, penn65000 said: I did same and tried dedicated 2.4 and even static up. Didn’t work. The only other thing I did was to delete and factory restore the Neeo after updating settings in unifi. I then went through setup again on Neeo and no issues since. Hope you get it working. Quote Link to comment Share on other sites More sharing options...
penn65000 Posted May 23, 2020 Author Share Posted May 23, 2020 Just brought the second (replacement) Neeo to our other house which has Ruckus APs. Paired with that system and its CA10. Same issues — WiFi drops randomly. Suspect there is a bad production run of Neeos. C4 should issue a service notice. Quote Link to comment Share on other sites More sharing options...
Amr Posted May 23, 2020 Share Posted May 23, 2020 8 minutes ago, penn65000 said: Just brought the second (replacement) Neeo to our other house which has Ruckus APs. Paired with that system and its CA10. Same issues — WiFi drops randomly. Suspect there is a bad production run of Neeos. C4 should issue a service notice. So it’s not ubiquity after all? Quote Link to comment Share on other sites More sharing options...
penn65000 Posted May 23, 2020 Author Share Posted May 23, 2020 12 minutes ago, Amr said: So it’s not ubiquity after all? Correct Quote Link to comment Share on other sites More sharing options...
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