msgreenf Posted April 5 Share Posted April 5 1 minute ago, zaphod said: Does it sound like Roku is changing some of their policies and they are going to be reducing the functionality of their external REST API going forward? Are we looking at another Chamberlain sort of situation? no, no indication of that... RyanE 1 Quote Link to comment Share on other sites More sharing options...
RAV Posted April 5 Share Posted April 5 Our Engineering Team has been working directly with Roku to resolve this issue. With this engagement, Roku has identified the cause and has been rolling out a solution since last evening. It should be complete by the end of the day today, April 5th. The fix to restore service will be automatic—neither you nor your customers will need to take action. We are monitoring the rollout of the fix to confirm that the issue has been fully resolved. Apr 05, 2024 - 14:28 EDT BY96 1 Quote Link to comment Share on other sites More sharing options...
zaphod Posted April 5 Share Posted April 5 32 minutes ago, msgreenf said: no, no indication of that... Even this part. Or was this posted in error? Support for sending ECP commands from within a Roku channel application has been discontinued"….. "In addition, ECP commands may not be sent from 3rd-party platforms (for example, mobile applications). Quote Link to comment Share on other sites More sharing options...
msgreenf Posted April 5 Share Posted April 5 6 minutes ago, zaphod said: Even this part. Or was this posted in error? Support for sending ECP commands from within a Roku channel application has been discontinued"….. "In addition, ECP commands may not be sent from 3rd-party platforms (for example, mobile applications). No, that was discontinued last year, they don't want Roku Channels (Aka Apps) sending keyboard commands... zaphod 1 Quote Link to comment Share on other sites More sharing options...
jfh Posted April 6 Share Posted April 6 Mine still isn’t working. Is there a way to have Roku check? Edit: just for grins I went through the hassle of doing a factory reset. I’ve regained C4 control. Hoping it sticks more than 24 hours. Quote Link to comment Share on other sites More sharing options...
lippavisual Posted April 7 Share Posted April 7 Roku is silently sending out an update to fix the problem. Was supposed to be completed by end of this weekend. No user interaction is required. Quote Link to comment Share on other sites More sharing options...
jfh Posted April 7 Share Posted April 7 Hope it comes soon. A factory reset didn’t even work for 24 hours. ;/ Quote Link to comment Share on other sites More sharing options...
jfh Posted April 9 Share Posted April 9 My Roku started working again yesterday. Today broken again. Any ideas? Quote Link to comment Share on other sites More sharing options...
Andrew luecke Posted April 9 Share Posted April 9 3 hours ago, jfh said: My Roku started working again yesterday. Today broken again. Any ideas? It's a global/Roku Firmware issue, and isn't actually an issue on Control4's side. Roku likely haven't deployed/completed the fix yet. Other platforms are also affected. Once deployed by Roku, it should start working again and no action should be required by yourself or your installer Quote Link to comment Share on other sites More sharing options...
jfh Posted April 9 Share Posted April 9 1 hour ago, Andrew luecke said: It's a global/Roku Firmware issue, and isn't actually an issue on Control4's side. Roku likely haven't deployed/completed the fix yet. Other platforms are also affected. Once deployed by Roku, it should start working again and no action should be required by yourself or your installer I understand all that. I’m a former programmer. It just doesn’t make sense that if code wax pushed to fix the issue then something would be pushed to break it again. Unlike a few days ago where I tried a factory reset I did nothing this cycle. I’ll wait a few days but I’ll only wait so long for Roku to stabilize. I’m just glad there are some on this site that have some info. I can’t imagine being an average C4 customer and having function that worked without issue for years just flat out stop. And I’ll bet that most of those folks think “Control4 stopped working” and not “Roku broke something” so it’s Control4 that gets the black eye. Quote Link to comment Share on other sites More sharing options...
AtlantaSteven Posted April 19 Share Posted April 19 Hi all any update on this? I have 2 Roku 4k devices, with the same firmware rev. One works. One doesn’t. I’ve been using the Roku app on my iPhone with one of the devices for over a month. ideas ? thanks Quote Link to comment Share on other sites More sharing options...
msgreenf Posted April 19 Share Posted April 19 Reboot it and check for updates Quote Link to comment Share on other sites More sharing options...
AtlantaSteven Posted April 19 Share Posted April 19 12 minutes ago, msgreenf said: Reboot it and check for updates Thanks. I just power cycled, then checked for updates. No update since it says I’m at the latest. The same version since January. But amazingly it works now. That’s strange. Same firmware all along. Quote Link to comment Share on other sites More sharing options...
ILoveC4 Posted April 19 Share Posted April 19 5 minutes ago, AtlantaSteven said: Thanks. I just power cycled, then checked for updates. No update since it says I’m at the latest. The same version since January. But amazingly it works now. That’s strange. Same firmware all along. I had the same experience. 1 of my 3 quit working, then started again after a couple of weeks. Quote Link to comment Share on other sites More sharing options...
zaphod Posted April 19 Share Posted April 19 How do these changes occur without an update? Or is Roku lying by not changing version number when doing "stealth" upgrades? Quote Link to comment Share on other sites More sharing options...
msgreenf Posted April 19 Share Posted April 19 25 minutes ago, zaphod said: How do these changes occur without an update? Or is Roku lying by not changing version number when doing "stealth" upgrades? Version is really platform - there are a lot of updates that occur that are sub-components that don’t increase the platform number Quote Link to comment Share on other sites More sharing options...
AtlantaSteven Posted April 19 Share Posted April 19 32 minutes ago, msgreenf said: Version is really platform - there are a lot of updates that occur that are sub-components that don’t increase the platform number So you mean the changes were done outside the stand alone Roku box? From my update screen it says the last update was in January. That would imply no changes were made to the box’s firmware. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted April 19 Share Posted April 19 19 minutes ago, AtlantaSteven said: So you mean the changes were done outside the stand alone Roku box? From my update screen it says the last update was in January. That would imply no changes were made to the box’s firmware. 100% changes were made since January. That is the major version update. Quote Link to comment Share on other sites More sharing options...
AtlantaSteven Posted April 19 Share Posted April 19 4 minutes ago, msgreenf said: 100% changes were made since January. That is the major version update. My version is 12.5.5.4174. Last update January. I tried to force an update and it says I’m up to date. My model is 4800x. Quote Link to comment Share on other sites More sharing options...
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