ejn1 Posted December 15, 2023 Share Posted December 15, 2023 Also doesn't automatically reconnect which is odd. Also, it says status is offline but I can ping its IP address and get a response. Anyone else having this issue or have a suggestion? Thanks! Quote Link to comment Share on other sites More sharing options...
ejn1 Posted December 16, 2023 Author Share Posted December 16, 2023 I finally just reset the remote back to factory and reinstalled it. Now it works. Hopefully it remains stable for awhile. Quote Link to comment Share on other sites More sharing options...
GregCAMS Posted December 16, 2023 Share Posted December 16, 2023 No suggestions here but have same issue on 2 of my Halo Touch units which happens about every 2-3 weeks. Usually just have to do a restart but the most recent unit I did a factory reset and it pushed new firmware as well which is odd seeing that it was on the system for the past 4 months. ejn1 1 Quote Link to comment Share on other sites More sharing options...
penn65000 Posted December 16, 2023 Share Posted December 16, 2023 20 minutes ago, GregCAMS said: No suggestions here but have same issue on 2 of my Halo Touch units which happens about every 2-3 weeks. Usually just have to do a restart but the most recent unit I did a factory reset and it pushed new firmware as well which is odd seeing that it was on the system for the past 4 months. I had one touch. Laggy and connection not reliable. Will wait for v2 (don’t know if planned) which hopefully will have much better radios and battery life. ejn1 1 Quote Link to comment Share on other sites More sharing options...
msgreenf Posted December 16, 2023 Share Posted December 16, 2023 1 hour ago, penn65000 said: I had one touch. Laggy and connection not reliable. Will wait for v2 (don’t know if planned) which hopefully will have much better radios and battery life. You don't have to wait for v2. Just better firmware... DawnGordon 1 Quote Link to comment Share on other sites More sharing options...
GregCAMS Posted December 16, 2023 Share Posted December 16, 2023 agreed - definitely better firmware and more of the standard C4 feature set included. There is 0 chance Snap/C4 are going to do a refresh to a new/V2 remote anytime soon. Quote Link to comment Share on other sites More sharing options...
penn65000 Posted December 17, 2023 Share Posted December 17, 2023 21 hours ago, msgreenf said: You don't have to wait for v2. Just better firmware... very much hoping just a firmware issue. Happy I tried only one before rolling out to two homes. Quote Link to comment Share on other sites More sharing options...
penn65000 Posted December 17, 2023 Share Posted December 17, 2023 7 hours ago, GregCAMS said: agreed - definitely better firmware and more of the standard C4 feature set included. There is 0 chance Snap/C4 are going to do a refresh to a new/V2 remote anytime soon. Well then hoping they chose much better WiFi radios than the Neeos which we returned. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted December 17, 2023 Share Posted December 17, 2023 6 minutes ago, penn65000 said: Well then hoping they chose much better WiFi radios than the Neeos which we returned. They are much better Quote Link to comment Share on other sites More sharing options...
penn65000 Posted December 17, 2023 Share Posted December 17, 2023 3 minutes ago, msgreenf said: They are much better Do you know chipset? Not TI I assume? Quote Link to comment Share on other sites More sharing options...
Andrew luecke Posted December 17, 2023 Share Posted December 17, 2023 1 hour ago, penn65000 said: Well then hoping they chose much better WiFi radios than the Neeos which we returned. Not everyone had issues with the NEEO's. I'd actually be interested in seeing how many issues on those were actually chipset related at all to be honest (in many cases I saw, the problems had nothing to do with the NEEO itself). You're saying you had issues with the NEEO's, and now you're saying you're having issues with Halo's? You also are saying you have a faulty CA10 Ethernet port (and from my understanding, both ports work independently? It could be worth checking your network to be honest msgreenf, c4toys, C4 User and 2 others 3 2 Quote Link to comment Share on other sites More sharing options...
Macross Plus Posted December 22, 2023 Share Posted December 22, 2023 I would recommend using a standalone 2.4g network for these remotes separate from the Clients Wifi. That's right 2.4g only. That way the remote does not switch back and forth between the 5g and 2.4g network. Quote Link to comment Share on other sites More sharing options...
Southerncentralrain Posted February 3 Share Posted February 3 Has anybody found a resolution for this? I have 2 Halo remotes and love them but they become disconnected from the network at least once daily. It usually requires a reboot and then there is no battery when it does come back up and connect. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted February 3 Share Posted February 3 39 minutes ago, Southerncentralrain said: Has anybody found a resolution for this? I have 2 Halo remotes and love them but they become disconnected from the network at least once daily. It usually requires a reboot and then there is no battery when it does come back up and connect. New firmware beta hopefully improving this BY96 1 Quote Link to comment Share on other sites More sharing options...
Southerncentralrain Posted February 11 Share Posted February 11 On 12/22/2023 at 3:39 PM, Macross Plus said: I would recommend using a standalone 2.4g network for these remotes separate from the Clients Wifi. That's right 2.4g only. That way the remote does not switch back and forth between the 5g and 2.4g network. I did this and it has helped a good bit but they still have to be restarted every day or two. I am surprised this is still a problem. Anybody have any ideas of an ETA on the firmware date that should resolve this issue? Quote Link to comment Share on other sites More sharing options...
penn65000 Posted February 11 Share Posted February 11 2 hours ago, Southerncentralrain said: I did this and it has helped a good bit but they still have to be restarted every day or two. I am surprised this is still a problem. Anybody have any ideas of an ETA on the firmware date that should resolve this issue? I’ve been testing one halo. Connections have gotten better but they’ve a ways to go. Plan to wait for v2 before upgrading my 260s. Family tried neeo (horrible, never stayed connected) and halo and begged me to keep the 260s. Family test is the best test. One other thing: sometimes the halo seems to not charge. Same issue as we had with several Neeos — doesn’t seem to make full contact w metal prongs. Anyone else have this issue w Halo touch? Quote Link to comment Share on other sites More sharing options...
Southerncentralrain Posted February 14 Share Posted February 14 We are having the same issue with the charging. It is a shame because the remote itself is great. Quote Link to comment Share on other sites More sharing options...
penn65000 Posted February 15 Share Posted February 15 23 hours ago, Southerncentralrain said: We are having the same issue with the charging. It is a shame because the remote itself is great. Wow. Was hoping was just me. Amazing they botched a second time. When we had neeos there was so much grief from family and friends picking up the remote from charger and finding it dead. We rma’d a few just for that, then returned all of the neeos due to constant disconnects and reboots. So I guess I really do have to wait for Halo v2 which will be 5 years prob. That said the 260 remotes are rock solid. Quote Link to comment Share on other sites More sharing options...
CVW Posted June 22 Share Posted June 22 I have a Control4 Halo Touch (C4-HALO-TS-BL) that connects to a Control4 Core 1 Hub & Controller (C4-CORE1) I also have a Control4 Halo Touch (C4-HALO-TS-BL) that connects to a Control4 Core Hub & Controller (C4-EA1). The Halo connecting to EA1 works without issue. The Halo connecting to the C4-CORE1 disconnects every 24 hours. Rebooting the Halo does not help. I need to reboot the C4-CORE1. I am almost certain the C4-CORE1 is dropping the Halo connection when idle for N hours. The Halo thinks is still has a connection to the C4-CORE1 is what I suspect. Quote Link to comment Share on other sites More sharing options...
lippavisual Posted June 24 Share Posted June 24 Halo remotes only work on your Wi-Fi to then connect to the controller that runs your project. Start looking at your network first. Quote Link to comment Share on other sites More sharing options...
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