SMHarman Posted October 17, 2015 Share Posted October 17, 2015 Hi, Anyone seen this error I am getting since the 2.8 upgrade. Whole system has been power cycled and it is still there. "the driver broker connection must be available when saving the project" Thanks Link to comment Share on other sites More sharing options...
msgreenf Posted October 17, 2015 Share Posted October 17, 2015 That is a new service that is what does the cloud backup. I also had problems with my personal system and had to work with engineering Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
SMHarman Posted October 17, 2015 Author Share Posted October 17, 2015 So can't do a local backup without it Chat with dealer next week. Sent from my LT26i using Tapatalk Link to comment Share on other sites More sharing options...
msgreenf Posted October 17, 2015 Share Posted October 17, 2015 I am personally done w local backup. Cloud only for me Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
Cyknight Posted October 17, 2015 Share Posted October 17, 2015 I am personally done w local backup. Cloud only for meSent from my iPhone using Tapatalk That would be incredibly foolish. 4Sight for starters is a REQUIREMENT and having at least one fairly recent version available is common sense if nothing else. Beyond that Broker doesn't DO cloud or even have anything to do with cloud storage at all, it parses the project and initially a requirement (only) for ComposerExpress - in 2.8 it's used for all the add/remove/modify(update) driver functionality. Because prior to this there were 3 processes able to do this with some potential issues popping in. Just cleaner to only use one. Understand that broker has been around since before 2.8 Note that it can sometimes take something near to an hour after the (main) controller reboots for both director and broker are done - which doesn't affect USE but can prevent connections with composer (that usually clears much sooner) , adding drivers and doing back-ups. Link to comment Share on other sites More sharing options...
SMHarman Posted October 18, 2015 Author Share Posted October 18, 2015 I rebooted my entire system at 9pm last night. 12 hour later I still get this error. Sent from my LT26i using Tapatalk Link to comment Share on other sites More sharing options...
Cyknight Posted October 18, 2015 Share Posted October 18, 2015 You'd have to have someone look at it - not sure what's going on.If you have access to system manager - one could look to see if the broker server is indeed running on the main controller.It sounds like it may not be - and without it Composer cannot access the drivers, thus can't save your project. Link to comment Share on other sites More sharing options...
Gary Leeds UK Posted October 18, 2015 Share Posted October 18, 2015 same issue at this Home too Link to comment Share on other sites More sharing options...
21st century Posted October 18, 2015 Share Posted October 18, 2015 Something is not right in composer pro 2.8 I get this on two machines when trying to open virtual system https://www.dropbox.com/s/849vle2mhsw4uzh/Error.jpg?dl=0 Link to comment Share on other sites More sharing options...
South Africa C4 user Posted October 18, 2015 Share Posted October 18, 2015 OS2.81 coming soon? Link to comment Share on other sites More sharing options...
South Africa C4 user Posted October 18, 2015 Share Posted October 18, 2015 PS I've had Composer bomb out on me twice since upgrading (and that is in 24 hours...) Link to comment Share on other sites More sharing options...
msgreenf Posted October 18, 2015 Share Posted October 18, 2015 Yes 2.8.1 was always coming after 2.8. But imho it will be a few months Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
drmark12pa Posted October 22, 2015 Share Posted October 22, 2015 I'm getting this error now as well. How can a person backup their project at this point? I always make a monthly backup of my project. Link to comment Share on other sites More sharing options...
Cyknight Posted October 22, 2015 Share Posted October 22, 2015 I'm getting this error now as well. How can a person backup their project at this point? I always make a monthly backup of my project. If you have 4sight you could try doing a cloud back-up, though I'm not sure it would maek a difference. The Virtual director issue mentioned by 21 I know C4 is looking at - whether the two things are related I do not know. Link to comment Share on other sites More sharing options...
Gary Leeds UK Posted October 22, 2015 Share Posted October 22, 2015 Cloud Back up we get the following Error Message - Exception: System.NullReferenceExceptionMessage: Object reference not set to an instance of an object.Source: Control4.Designer at Control4.Designer.DesignerForm.OnFileToCloud(Command cmd) at Control4.Designer.Command.Execute() at Control4.Designer.MenuItemExecutor.menuItem_Click(Object sender, EventArgs e) at System.Windows.Forms.MenuItem.OnClick(EventArgs e) at System.Windows.Forms.MenuItem.MenuItemData.Execute() at System.Windows.Forms.Command.Invoke() at System.Windows.Forms.Command.DispatchID(Int32 id) at System.Windows.Forms.Control.WmCommand(Message& m) at System.Windows.Forms.Control.WndProc(Message& m) at System.Windows.Forms.ScrollableControl.WndProc(Message& m) at System.Windows.Forms.ContainerControl.WndProc(Message& m) at System.Windows.Forms.Form.WndProc(Message& m) at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m) at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m) at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam) Link to comment Share on other sites More sharing options...
prabeau Posted October 22, 2015 Share Posted October 22, 2015 Here I was so tickled that I got my remote connection working thanks to Cynight now I'm in the same boat, I can't save the project.Was any testing done on 2.8 ???? Link to comment Share on other sites More sharing options...
Gary Leeds UK Posted October 22, 2015 Share Posted October 22, 2015 Hahaha Link to comment Share on other sites More sharing options...
21st century Posted October 22, 2015 Share Posted October 22, 2015 There was a fix for the virtual issue on the C4 dealer forum which worked for me, I have no idea if it will work on the cloud issue though Link to comment Share on other sites More sharing options...
prabeau Posted October 22, 2015 Share Posted October 22, 2015 Care to share ! End user, lowest on the totem pole Link to comment Share on other sites More sharing options...
21st century Posted October 22, 2015 Share Posted October 22, 2015 Lol! It's a work around that may or may not work and is far from a true fix merely they found doing this worked in some cases. Thats the warning bit There is a libeay32.dll file in his Windows system folder C:\Windows\SysWoW64\, Broker also uses a .dll file by the same name, so close composer then rename the file in the windows directory, I just added C4 to the start of the file name so I could find it if I needed to put it back eg C4libeay32.dll. I did not have to reboot windows but if it fails its worth a reboot Good luck and don't shoot the messanger please if it fails Link to comment Share on other sites More sharing options...
South Africa C4 user Posted October 22, 2015 Share Posted October 22, 2015 I have had the same problem twice today and then got it working afterwards. In my case the driver broker connection error 'seems' to appear if I refresh navigators and save after doing so... If I save and then go out and come back in and then refresh navigators I have no problem. Weird and may be coincidental! Link to comment Share on other sites More sharing options...
Cyknight Posted October 22, 2015 Share Posted October 22, 2015 Cloud Back up we get the following Error Message - Exception: System.NullReferenceExceptionMessage: Object reference not set to an instance of an object.Source: Control4.Designer at Control4.Designer.DesignerForm.OnFileToCloud(Command cmd) at Control4.Designer.Command.Execute() at Control4.Designer.MenuItemExecutor.menuItem_Click(Object sender, EventArgs e) at System.Windows.Forms.MenuItem.OnClick(EventArgs e) at System.Windows.Forms.MenuItem.MenuItemData.Execute() at System.Windows.Forms.Command.Invoke() at System.Windows.Forms.Command.DispatchID(Int32 id) at System.Windows.Forms.Control.WmCommand(Message& m) at System.Windows.Forms.Control.WndProc(Message& m) at System.Windows.Forms.ScrollableControl.WndProc(Message& m) at System.Windows.Forms.ContainerControl.WndProc(Message& m) at System.Windows.Forms.Form.WndProc(Message& m) at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m) at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m) at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam) Odd - as cloud backup is the one thing that doesn't use broker. Are you doing this via the back-up agent? Alternatively you can backup using 2.7.2. The fix above with the dll file shouldn't hurt but it's specific to virtual director on a computer, whereas for the HE thing - that process is (should) run on your controller. You won't like hearing it - but it may be best to have a dealer check the broker process and see if it's running and enable or disable/enable it - and possibly call tech support. Note that this is likely more with the system than it is HE, and if my info is accurate, PRO would fail on the systems that are having issues with HE as well. Link to comment Share on other sites More sharing options...
prabeau Posted October 22, 2015 Share Posted October 22, 2015 Lol! It's a work around that may or may not work and is far from a true fix merely they found doing this worked in some cases. Thats the warning bit There is a libeay32.dll file in his Windows system folder C:\Windows\SysWoW64\, Broker also uses a .dll file by the same name, so close composer then rename the file in the windows directory, I just added C4 to the start of the file name so I could find it if I needed to put it back eg C4libeay32.dll. I did not have to reboot windows but if it fails its worth a reboot Good luck and don't shoot the messanger please if it fails Great thanks will give it a try. No worries not the shooting type Guess I will go with the 2.72 backup option Link to comment Share on other sites More sharing options...
Cyknight Posted October 22, 2015 Share Posted October 22, 2015 Are you doing this via the back-up agent? PS I ask this because you shouldn't use file -> backup to cloud as this FIRST creates a local back-up and THEN copies it to the cloud (and that would still invoke broker) - in the agent, where you do th scheduled back ups there is a 'save now' (forgive me the exact working) option that completely bypasses the broker as the controller itself writes to the cloud. Link to comment Share on other sites More sharing options...
Tokead Posted October 23, 2015 Share Posted October 23, 2015 I'm having the same error message and issue. Unable to save a local copy. I haven't tried to save to the cloud Link to comment Share on other sites More sharing options...
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