Not Receiving Emails From Director Starting 11/18/2022

[Southerncentralrain]

The last email I received was 3:30PM CST yesterday (11/18/2022). I am wondering if this is a central C4 issue or if it is just my setup (I have had some odd behavior lately). Is anybody else experiencing any email issues with C4 over the last 24 hours?

[RyanE]

4Sight expired?

RyanE

[Southerncentralrain]

No. It expires in July 2023.

[RAV]

Client also reported, 3.2, confirmed no outgoing Email, push is fine.
Tested at my office, no outgoing email either.

[msgreenf]

i can confirm not working for me either

[TesterGuy2008]

I have a daily report come to me each day, as well as activities that happen at the home at the time they happen.   I have my system sending emails to 3 different accounts -- none of them are working, and my 4sight is valid until June 2023.

I just updated to a new version of composer pro, as the last update messed up what I was seeing on my heating schedule -- showing 38 degrees F, versus 69 degrees F.

[Anthony Di]

I am running version 2.9 and I have the same issue. It has never been an issue. This week I am receiving at most 10% of the usual messages. It is odd because some are making their way through but by far the most or not.

[R_Willis]

Mine are not working either.

[c4toys]

Too freaking funny, today Im setting up emails for my personal system and was wondering why they dont work. Perfect timing!

[South Africa C4 user]

Mine have also been down for somewhere between 30 and 45 hours…

[South Africa C4 user]

And counting

[jillmark99]

Not working for me either. Running 2.9.1. 

[R_Willis]

Do we get a 4sight disount/refund for downtime? 

[Wolfman3570]

Same problem on my end. Noticed it yesterday, and then checked the logs stating the last email sent was on the 18th. When's this going to be fixed? It would be nice if there was a reporting category on this forum for Control4 disruptions. Waiting....

[eggzlot]

I’m having issues too

[R_Willis]

Just got a driveway alert thru notifications at 12:30. Might be working again.

[Southerncentralrain]

I appear to be getting emails again. Thanks C4 staff.

[eggzlot]

Yep working again here 

[R_Willis]

Mine is starting to do this stupid crap again. Getting messages hours and hours after event happens. So are instant, others way off. It was perfect for a few weeks right after this post's reported issue got fixed. 

[cdcllc]

@R_Willis I periodically get the same sort of delays with emails from my security DVR motion detection function.  It happens all the time and these emails do not go through C4 at all.  I get the best performance from C4 push notifications directly to my mobile devices - basically garage door open, close and left open too long messages, plus morning weather forecast from OpenWeather on C4.  I've experienced very little latency with push notifications.  You might try doing both emails and notifications for a while and see what happens.

[R_Willis]

Funny thing is it worked flawlessly for 5+ yrs and just started doing that stupid stuff in the last year or so. 

[cdcllc]

Here's a sample of sent / received timestamps on my iPad:

[cdcllc]

4 minutes ago, R_Willis said:

Funny thing is it worked flawlessly for 5+ yrs and just started doing that stupid stuff in the last year or so. 

Frustrating I know.  But at the end of the day, even though general email performance has greatly improved over the years and re-set all our expectations (i.e. I expect that password reset email NOW!!!!!), email was never designed as a "synchronous" communication method.  And while not guaranteed "synchronous", messaging will consistently provide less latency on an ongoing basis.