There's your sign....
Commercial job rule number one: Use product you know and trust
Out of town job rule number one: Use product you know and trust
LOL, politely being dangled by the nose
Look, nobody truly blames an individual for trying to save money. You win some, you lose some. But as a pro installer, you have a responsibility to ensure you're well informed, and you're expected to know your product. Sure, in the custom space, there will be items that are new and you haven't used. Plus you have to start somewhere. But on base items like a video switch, going with the cheapest option possible.........
Here's a hint - the only thread I'm able to find under the dealer forums for Control4 for No Hassle AV.....is pointed to this very thread.