Elena Posted January 20, 2018 Share Posted January 20, 2018 Hi. I just had installed yesterday the Control 4 800. I know is a bit old however it does what we need. Everything was working just fine until the guy left. Now my app asks me for a 4sight subscription... it works on the remote just not on the IPad app.. why?. Thanks Quote Link to comment Share on other sites More sharing options...
eggzlot Posted January 20, 2018 Share Posted January 20, 2018 4sight is needed when you are off your own personal network. iPad may be on a data connection and not home Wi-Fi? Quote Link to comment Share on other sites More sharing options...
Elena Posted January 20, 2018 Author Share Posted January 20, 2018 Thank you for your reply. I am connected on the House WiFi. It’s only one WiFi in the whole place. Quote Link to comment Share on other sites More sharing options...
Elena Posted January 20, 2018 Author Share Posted January 20, 2018 What I have is a Mesh system all around the house because the Virgin internet loses power in the whole house. My iPad doesn’t have internet connection and it only works on WiFi. The engineer was connected to his laptop into the control 4box and my app was working. As soon he left it stopped working although is still working on the Control 4 remote. 😭 Quote Link to comment Share on other sites More sharing options...
elodesigns Posted January 22, 2018 Share Posted January 22, 2018 Make sure the Control4 app is the latest version. Delete your system out of the app by selecting the edit option and go the bottom for delete. Make sure the ipad is on the correct WiFi network. Start by adding a new system and make sure the email address and password used match your account settings. Go to my.control.com and select owners and try signing in to verify your account information. The web log in and app log in will match. Sosajr and RyanE 2 Quote Link to comment Share on other sites More sharing options...
mujtaba.khokhar Posted January 23, 2018 Share Posted January 23, 2018 It may not be connecting as the IP address of your control4 processor may have changed, what you can do is download an app called Fing and do a network scan and find out the ip of your control4 processor and edit the system in the app and charge the ip. Alternatively delete the system from your control4 app and add it again doing this the iPad will search for the processor To stop this from happening in the future you can ask your dealer to fix the IP address of your processor outside your dhcp range or make a reservation for it on your router I think this is possible on the oem virgin router Sent from my iPhone using Tapatalk Sosajr 1 Quote Link to comment Share on other sites More sharing options...
Cyknight Posted January 25, 2018 Share Posted January 25, 2018 On 1/20/2018 at 5:05 AM, Elena said: What I have is a Mesh system all around the house because the Virgin internet loses power in the whole house I'm going to venture a guess and say that it's not a true mesh system. I strongly suspect whatever AP you're connecting to is on a vlan or otherwise blocked from talking to the main network. Quote Link to comment Share on other sites More sharing options...
Lew Posted January 22, 2020 Share Posted January 22, 2020 I've had the Control4 system and IPhone app since Dec 2017. The APP more and more often won't connect and I get a message that reads A 4Sight subscription is required to connect to your system remotely. We use the APP on my wife's IPhone and IPad as well and get the same message. After trying to connect repeatedly, it usually does connect on my IPhone. My wife's devices seem to connect more successfully. Recently none of the devices will connect with the Security function and show the cameras. So this morning, I deleted he system and re-added it again. I am certain I am using the correct email and password. I even entered the IP address. Now it will not connect at all. I get the same "A 4Sight subscription is required" message. Please help Quote Link to comment Share on other sites More sharing options...
msgreenf Posted January 22, 2020 Share Posted January 22, 2020 Do you have a subscription? Quote Link to comment Share on other sites More sharing options...
Lew Posted January 23, 2020 Share Posted January 23, 2020 6 hours ago, msgreenf said: Do you have a subscription? Thanks for your question. No I do not. I never have as I do not connect remotely. All three devices work in my house off the WiFi which has a good signal Quote Link to comment Share on other sites More sharing options...
msgreenf Posted January 23, 2020 Share Posted January 23, 2020 I am also going to assume you are on OS 2? Some changes were made to the latest release of the OS 2 mobile app that caused that. IDK if that was on purpose or not Quote Link to comment Share on other sites More sharing options...
Tokead Posted January 23, 2020 Share Posted January 23, 2020 I am also going to assume you are on OS 2? Some changes were made to the latest release of the OS 2 mobile app that caused that. IDK if that was on purpose or notThere were issues a number of months ago, but they released an update. I’ve had no problems at home or remote Sent from my iPhone using Tapatalk Quote Link to comment Share on other sites More sharing options...
Lew Posted January 24, 2020 Share Posted January 24, 2020 On 1/22/2020 at 8:35 PM, msgreenf said: I am also going to assume you are on OS 2? Some changes were made to the latest release of the OS 2 mobile app that caused that. IDK if that was on purpose or not I'm on IOS 12.4.1 with 13.3 in the que for auto download. Control4 version 2.10.12 Quote Link to comment Share on other sites More sharing options...
msgreenf Posted January 24, 2020 Share Posted January 24, 2020 There is no os 2.10.12. 2.10.6 is latest Quote Link to comment Share on other sites More sharing options...
MikeMc Posted January 24, 2020 Share Posted January 24, 2020 On 1/22/2020 at 10:15 AM, Lew said: I've had the Control4 system and IPhone app since Dec 2017. The APP more and more often won't connect and I get a message that reads A 4Sight subscription is required to connect to your system remotely. We use the APP on my wife's IPhone and IPad as well and get the same message. After trying to connect repeatedly, it usually does connect on my IPhone. My wife's devices seem to connect more successfully. Recently none of the devices will connect with the Security function and show the cameras. So this morning, I deleted he system and re-added it again. I am certain I am using the correct email and password. I even entered the IP address. Now it will not connect at all. I get the same "A 4Sight subscription is required" message. Please help It sounds to me like the app isn't getting SSDP replies from the controller -- or perhaps that your iOS devices are using WiFi Assist (which uses LTE when iOS thinks the WiFi isn't great). Without 4Sight any connections that employ WiFi Assist would be problematic. Same deal for camera connections. You can check if WiFi assist is enabled and / or turn it off: https://www.imore.com/how-to-turn-off-wifi-assist-ios-iphone and see if that makes a difference. South Africa C4 user and RyanE 2 Quote Link to comment Share on other sites More sharing options...
Lew Posted January 25, 2020 Share Posted January 25, 2020 21 hours ago, msgreenf said: There is no os 2.10.12. 2.10.6 is latest When I click on the "i" About inside the app, it reads version 2.10.12.9. However, I logged onto Customer control on my desktop and under My System, it reads Smart Home OS 2.10.4 Quote Link to comment Share on other sites More sharing options...
Lew Posted January 25, 2020 Share Posted January 25, 2020 12 hours ago, MikeMc said: It sounds to me like the app isn't getting SSDP replies from the controller -- or perhaps that your iOS devices are using WiFi Assist (which uses LTE when iOS thinks the WiFi isn't great). Without 4Sight any connections that employ WiFi Assist would be problematic. Same deal for camera connections. You can check if WiFi assist is enabled and / or turn it off: https://www.imore.com/how-to-turn-off-wifi-assist-ios-iphone and see if that makes a difference. Thank you for your suggestion. I checked as you suggested and my WiFi assist was off. I turned it on, made no difference, so I turned it back to off. Also I have the Control 4 Cellular data toggled off so it only works on WiFi. The APP still can't find my system. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted January 25, 2020 Share Posted January 25, 2020 That is the app version not the control4 system version. What is your system version? Quote Link to comment Share on other sites More sharing options...
Lew Posted January 25, 2020 Share Posted January 25, 2020 Smart Home OS 2.10.4 Quote Link to comment Share on other sites More sharing options...
Lew Posted February 2, 2020 Share Posted February 2, 2020 For whatever reason my Iphone has finally located and hooked up to my system. So I can control the TV's on the system. However, none of our three devices or my main TV will connect with the cameras. The Icons for each camera come up but just spin. Any thoughts? Quote Link to comment Share on other sites More sharing options...
msgreenf Posted February 2, 2020 Share Posted February 2, 2020 Lots of thoughts but not enough info to help. What cameras? Quote Link to comment Share on other sites More sharing options...
Matt Lowe Posted February 2, 2020 Share Posted February 2, 2020 2 hours ago, Lew said: For whatever reason my Iphone has finally located and hooked up to my system. So I can control the TV's on the system. However, none of our three devices or my main TV will connect with the cameras. The Icons for each camera come up but just spin. Any thoughts? sounds like if this was a recent install you should have the installer come back to service the system. If not you can get a new dealer or get a remote dealer to take a look. there are many variables here that need to be checked. Quote Link to comment Share on other sites More sharing options...
zaphod Posted February 3, 2020 Share Posted February 3, 2020 The cameras IP addresses could have changed or lots of other things could have happened. Quote Link to comment Share on other sites More sharing options...
Lew Posted February 3, 2020 Share Posted February 3, 2020 On 2/2/2020 at 5:38 PM, msgreenf said: Lots of thoughts but not enough info to help. What cameras? I have six Hikvision Usa Inc. OD2722VZ cameras and a Hikvision Usa Inc. DS-7316HQHI-SH-4TB. These cameras were viewable under the Control4 Security icon. Now they are not visible. The cameras come up but have no picture. Just spinning like they're trying to connect but can't Quote Link to comment Share on other sites More sharing options...
msgreenf Posted February 4, 2020 Share Posted February 4, 2020 your dealer should troubleshoot it with you. this is likely to not be effective on this board Quote Link to comment Share on other sites More sharing options...
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