msgreenf Posted May 22, 2021 Share Posted May 22, 2021 I have not seen any updates Quote Link to comment Share on other sites More sharing options...
antneed Posted May 22, 2021 Share Posted May 22, 2021 Thanks for the update msgreenf. Quick question, when the driver does get fixed, do I need to anything to my C4 settings? Or does it just start to work again? Also, how does it typically take for fixes like this to occur? thank you. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted May 22, 2021 Share Posted May 22, 2021 I don't know how to answer that as no 2 are the same. Quote Link to comment Share on other sites More sharing options...
antneed Posted May 22, 2021 Share Posted May 22, 2021 Understand. Hopefully you can keep us updated when it’s up and running. Appreciate your knowledge. thank you Quote Link to comment Share on other sites More sharing options...
dinom Posted May 23, 2021 Share Posted May 23, 2021 I see similar complaints by installers on the RTI forum, so this might be an issue on the Jandy side. Quote Link to comment Share on other sites More sharing options...
lippavisual Posted May 24, 2021 Share Posted May 24, 2021 It’s an issue with any system using Jandy control API Quote Link to comment Share on other sites More sharing options...
Dave w Posted May 24, 2021 Share Posted May 24, 2021 Mine is still offline..... This was posted a few days ago from C4: Unfortunately we have not been able to get an ETA for a fix (ref: DRIV-6057) on this issue from Jandy. This outage is affecting any automation integration into iAqualink - including Crestron and Savant systems as well. We will continue working with them but may need your help on pushing them - please email their team at productsupport@fluidra.com Quote Link to comment Share on other sites More sharing options...
rolldog Posted May 27, 2021 Share Posted May 27, 2021 I’ve been using this same driver for 4 years and never had any issues until a month or so ago. The odd thing with mine is I can’t use the iAquaLink app, which has always been a backup. When trying to login with the iAquaLink app, it shows that it’s trying to contact the controller, and after about a minute, I get a no network connection error. Everything else on my network works fine, so it’s not referring to my network, and the really odd thing is I can access and control iAquaLink through their website. I noticed that the green power LED on the side of the iAquaLink 2.0 device isn’t illuminated, but if it wasn’t receiving power, how am I able to access it via their website? I contacted iAquaLink support, and they suggested calling someone to come look at it. Since everything worked fine for 4 years through both the iAquaLink app and Control4, but now I can’t even login using the iAquaLink app makes me think it’s a driver related issue with iAquaLink. Quote Link to comment Share on other sites More sharing options...
nxr Posted June 9, 2021 Share Posted June 9, 2021 Any sense on timeline to fix this? Quote Link to comment Share on other sites More sharing options...
antneed Posted June 9, 2021 Share Posted June 9, 2021 Following... Quote Link to comment Share on other sites More sharing options...
l3anks Posted June 9, 2021 Author Share Posted June 9, 2021 I've contacted their product support email and it sounds like they are at least aware of the issue but I couldn't get an answer if they are actually working to address it or if they are deprecating support for this. I would recommend everyone to email productsupport@fluidra.com to report this problem Quote Link to comment Share on other sites More sharing options...
antneed Posted June 9, 2021 Share Posted June 9, 2021 35 minutes ago, l3anks said: I've contacted their product support email and it sounds like they are at least aware of the issue but I couldn't get an answer if they are actually working to address it or if they are deprecating support for this. I would recommend everyone to email productsupport@fluidra.com to report this problem I also emailed, however I never received a reply. Quote Link to comment Share on other sites More sharing options...
l3anks Posted June 9, 2021 Author Share Posted June 9, 2021 39 minutes ago, antneed said: I also emailed, however I never received a reply. They replied to me from techsupport.vista@fluidra.com. Could try that one as well Quote Link to comment Share on other sites More sharing options...
antneed Posted June 9, 2021 Share Posted June 9, 2021 33 minutes ago, l3anks said: They replied to me from techsupport.vista@fluidra.com. Could try that one as well Will do, thank you Quote Link to comment Share on other sites More sharing options...
anon2828 Posted June 9, 2021 Share Posted June 9, 2021 Reply I got: From: iAqualink Feedback <iaqualinkfeedback@fluidra.com> Thank you for reaching out to our team, we would be happy to assist you! We would like to hear more about the issue you are encountering, can you please call our office at your earliest opportunity anytime between 8am and 5pm Pacific, Monday through Friday? Our number is 800-822-7933. Thanks, Fluidra iAqualink Technical Support (O) 800-822-7933 2882 Whiptail Loop # 100, Carlsbad, CA 92010 FluidraUSA.com Quote Link to comment Share on other sites More sharing options...
antneed Posted June 9, 2021 Share Posted June 9, 2021 9 minutes ago, anon2828 said: Reply I got: From: iAqualink Feedback <iaqualinkfeedback@fluidra.com> Thank you for reaching out to our team, we would be happy to assist you! We would like to hear more about the issue you are encountering, can you please call our office at your earliest opportunity anytime between 8am and 5pm Pacific, Monday through Friday? Our number is 800-822-7933. Thanks, Fluidra iAqualink Technical Support (O) 800-822-7933 2882 Whiptail Loop # 100, Carlsbad, CA 92010 FluidraUSA.com I got the same exact reply. put my number in que for a call back. Quote Link to comment Share on other sites More sharing options...
l3anks Posted June 10, 2021 Author Share Posted June 10, 2021 I’ll try calling that number tomorrow Here’s the reply that I was sent We are looking into these reports and will get some information from the Home Automation developer team. Best Regards, Our office will be closed on Monday, May 31st for the Memorial Day holiday. Pool Owner Technical Support Technical Support Rep (O) 800-822-7933 2882 Whiptail Loop # 100, Carlsbad, CA 92010 FluidraUSA.com Quote Link to comment Share on other sites More sharing options...
antneed Posted June 10, 2021 Share Posted June 10, 2021 Ok just got off the phone with them and spoke to a young lady named Alison who indirectly informed me that the new API should be ready by “next week” and the reason for it, is “they moved to a new server”. She also stated that they (Jandy) typically reaches out to the home automation companies to notify them once the API is ready. Anyone else contact them ? Curious to see what reply they gave you? thanks Quote Link to comment Share on other sites More sharing options...
msgreenf Posted June 10, 2021 Share Posted June 10, 2021 sounds like more then a new server - new server shouldn't change API - but good excuse.... Quote Link to comment Share on other sites More sharing options...
anon2828 Posted June 10, 2021 Share Posted June 10, 2021 I just got off phone with a tech support rep who initially stated that they are aware of the issue, but that it was a Control4 issue, not a Jandy issue. He then went and double-checked and was told that the Jandy team is working with Control4 on the API. Hopefully fixed sometime soon within next 2 weeks. Q: Anyone know why when it first stopped working the interface for the pool showed on all Control4 navigators but just didn't do anything. Now when I go into the Pool control it is a black screen that says "This device has not been configured. Please contact your Smart Home Pro." Quote Link to comment Share on other sites More sharing options...
msgreenf Posted June 10, 2021 Share Posted June 10, 2021 4 minutes ago, anon2828 said: I just got off phone with a tech support rep who initially stated that they are aware of the issue, but that it was a Control4 issue, not a Jandy issue. He then went and double-checked and was told that the Jandy team is working with Control4 on the API. Hopefully fixed sometime soon within next 2 weeks. Q: Anyone know why when it first stopped working the interface for the pool showed on all Control4 navigators but just didn't do anything. Now when I go into the Pool control it is a black screen that says "This device has not been configured. Please contact your Smart Home Pro." have you rebooted your controller? Quote Link to comment Share on other sites More sharing options...
antneed Posted June 10, 2021 Share Posted June 10, 2021 2 hours ago, msgreenf said: sounds like more then a new server - new server shouldn't change API - but good excuse.... I know right lol Quote Link to comment Share on other sites More sharing options...
Dave w Posted June 10, 2021 Share Posted June 10, 2021 Just got this reply from Jandy: We made updates for improvements to our API a few days ago and have communicated with the various home automation systems (not sure which system you use- but we alerted them all). Unfortunately, they need to address the changes on their side now. We wish there was something we could do on our end. We suggest you reach out to your home automation company to see when they will fix their connection issues. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted June 10, 2021 Share Posted June 10, 2021 something they could do on there end? Build a v2 api endpoint and give your partners time to migrate to it before you deprecate v1....novel idea, right? Dave w 1 Quote Link to comment Share on other sites More sharing options...
zaphod Posted June 11, 2021 Share Posted June 11, 2021 On 6/10/2021 at 3:30 PM, msgreenf said: something they could do on there end? Build a v2 api endpoint and give your partners time to migrate to it before you deprecate v1....novel idea, right? Exactly - and it appears that people started having problems around April 22, hardly a few days ago unless that was caused by a different issue. Quote Link to comment Share on other sites More sharing options...
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