jamesc4 Posted January 10, 2021 Share Posted January 10, 2021 Hello Having a weird issue wondering what you guys think C4 project with a Sony XBR IP Control TV working fine for 3 years lately having issue with network going down , if we unplug the Sony TV from the Lan things start coming up TV is not on WiFi Quote Link to comment Share on other sites More sharing options...
msgreenf Posted January 10, 2021 Share Posted January 10, 2021 check for firmware updates on TV? Quote Link to comment Share on other sites More sharing options...
Sbrown Posted January 10, 2021 Share Posted January 10, 2021 I had the exact same problem at our beach house. We have two XBR 950G's with IP control. Our dealer worked for a whole day troubleshooting and what ended up solving it was a factory reset and re setup of both TV's. Been working fine since. Hope that helps. Quote Link to comment Share on other sites More sharing options...
Wicked Ways Posted March 23, 2021 Share Posted March 23, 2021 Turn off your networks IPV6 Quote Link to comment Share on other sites More sharing options...
Cyknight Posted March 24, 2021 Share Posted March 24, 2021 What's your network - are there VLANS, what router/switch equipement? Could be a number of reasons to see what you're seeing, unfortunately most of them aren't easy to determine. It's entirely possible it isn't the TV as such, but something triggered by the TV that's the issue (broadcast storm, cross-vlan block, driver in C4) That said the obve three posts more or less give you some initial things to do. In order I would: -Ensure TV software, both TV AND android software are up to date (these are NOT one and the same on Sony TVs - make sure you've set up a google account on the TV to ensure both get updated, and of course that apps are all up to date (open each app installed to check, actually remove those you don't use). Also ensure the system is using the latest driver version. -Turn off local IPV6 -Reset the TVs and redo setup Quote Link to comment Share on other sites More sharing options...
mstafford388 Posted March 24, 2021 Share Posted March 24, 2021 I've seen this on multiple sites and like Wicked Ways said it's an IPV6 issue. I also talked to a Sony tech guy and he said they test wireless connectivity in their TVs much more extensively than the wired connections so he recommended I switch to wireless. I've done that on 3 sights that had that issue and haven't had a problem since. **Switching to wireless obviously opens up other issues so make sure your wireless network is solid and I would probably isolate the TV to only connect to one access point** Quote Link to comment Share on other sites More sharing options...
ejn1 Posted March 24, 2021 Share Posted March 24, 2021 Maybe Sony TVs should be placed on a C4 “Not Supported” list given these networking quirks? Charlie Mackenzie 1 Quote Link to comment Share on other sites More sharing options...
Cyknight Posted March 24, 2021 Share Posted March 24, 2021 3 hours ago, ejn1 said: Maybe Sony TVs should be placed on a C4 “Not Supported” list given these networking quirks? I've only had issues on I think one TV out of dozens myself, I'd say that'd be one heck of an over-reaction. As so often, this is more a networking issue than a TV issue. If you're networking is fully set to use IPV6, this isn't an issue, it only shows when the Sony TVs are trying to use IPV6 and the network doesn't support it properly. Quote Link to comment Share on other sites More sharing options...
ejn1 Posted March 24, 2021 Share Posted March 24, 2021 47 minutes ago, Cyknight said: I've only had issues on I think one TV out of dozens myself, I'd say that'd be one heck of an over-reaction. As so often, this is more a networking issue than a TV issue. If you're networking is fully set to use IPV6, this isn't an issue, it only shows when the Sony TVs are trying to use IPV6 and the network doesn't support it properly. Just an attempt at diffused wit Charlie Mackenzie 1 Quote Link to comment Share on other sites More sharing options...
fohmixer Posted March 11, 2022 Share Posted March 11, 2022 Having the same issue. I have 4 Sony's on a large install. All ethernet connected and added by sddp to my project. All working fine until it's not. Changed to static IP's on the Sony's seemed to fix the issue for a moment. Here is the network..isp modem/router to network switch. 3 ap's ( large house) and multiple AVR's, Roku's etc as well as the 4 Sony's all connected via ethernet. As I am just seeing this thread I am curious if to turning off the IPV6 is truly a solution? Thanks Quote Link to comment Share on other sites More sharing options...
therockhr Posted March 11, 2022 Share Posted March 11, 2022 Not a TV but my Sony Bluray player is bringing down all the devices that are located on the same switch as it. Quote Link to comment Share on other sites More sharing options...
RAV Posted March 11, 2022 Share Posted March 11, 2022 There are more cures for this than having the hiccups. Reserve the IP Static the IP Turn off IP6 Turn on Simple in the TV, Web in Composer ID by SDDP ID by SDDP, then change to the reserve/static IP Turn off auto date and time Change the TV name to something simple with all lowercase no special characters Use WiFi Anybody know what incense to burn? How far Sony fell, IP was perfect for years. Well, there's always next model year. OceanDad 1 Quote Link to comment Share on other sites More sharing options...
Neo1738 Posted March 18, 2022 Share Posted March 18, 2022 Seems the biggest problem is Sony TVs which are android based. Older Sony are fine. Quote Link to comment Share on other sites More sharing options...
DLite Posted March 22, 2022 Share Posted March 22, 2022 On 3/11/2022 at 9:01 AM, RAV said: There are more cures for this than having the hiccups. Reserve the IP Static the IP Turn off IP6 Turn on Simple in the TV, Web in Composer ID by SDDP ID by SDDP, then change to the reserve/static IP Turn off auto date and time Change the TV name to something simple with all lowercase no special characters Use WiFi Anybody know what incense to burn? How far Sony fell, IP was perfect for years. Well, there's always next model year. You forgot the nuclear solution: switch them all to IR control! I did end up switching all our Sony TVs to IR after intermittent hassles with IP control. I wish I had done it sooner, as I don't think I ever leveraged IP control for anything useful, and IR is headache-free. Quote Link to comment Share on other sites More sharing options...
Control4Savant Posted March 22, 2022 Share Posted March 22, 2022 I also put all my Sonys in Pro mode fwiw. Still not having issues but that may not solve your woes. Quote Link to comment Share on other sites More sharing options...
RAV Posted March 22, 2022 Share Posted March 22, 2022 12 hours ago, DLite said: You forgot the nuclear solution: switch them all to IR control! That is the correct fix (or serial). Some can not do so easily, and the threads and options seem endless. Currently turning auto Date and Time off is winning. Which points to a security certificate issue perhaps, or failure to 'check in' line bug, or DNS issue. Or somebody saved 2 cents on a chip, or previous generation NIC parts weren't available. Quote Link to comment Share on other sites More sharing options...
Charlie Mackenzie Posted March 22, 2022 Share Posted March 22, 2022 20 hours ago, DLite said: You forgot the nuclear solution: switch them all to IR control! I did end up switching all our Sony TVs to IR after intermittent hassles with IP control. I wish I had done it sooner, as I don't think I ever leveraged IP control for anything useful, and IR is headache-free. We had a lot of these same issues where C4 could not control the Sony Tvs and in some cases it was intermittent. We even moved to IR control as well which only solved some of the problem which was C4 controlling the TV. We isolated the issue to the TVs as even on standalone TV it would not be able to connect to the internet despite being on a network (either LAN or WIFI). We tried connecting it to a mobile network WIFI and that also said cannot connect to the internet, despite LGs in the house not having that issue. Sony had indicated there were some network issues with some of their TVs and replaced ours at no cost. Since the replacement, we are back on IP control and no issues to date. Quote Link to comment Share on other sites More sharing options...
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