Nitin Posted October 21, 2021 Share Posted October 21, 2021 The old "intercom" app worked just fine. Upgraded to the new combined all and now when someone rings the DoorStation, nothing shows up on the phone. Any clues? Quote Link to comment Share on other sites More sharing options...
Gary Leeds UK Posted October 21, 2021 Share Posted October 21, 2021 agree - I just get call Connecting - With no Connection Quote Link to comment Share on other sites More sharing options...
Nitin Posted October 21, 2021 Author Share Posted October 21, 2021 I dont even get that. If I am not home, this new "combined" app does not react at all and I will never know that someone was at the door. Kinda defeats the entire purpose. I am thinking of reinstalling the Intercom app for now until C4 figures out the issues. Quote Link to comment Share on other sites More sharing options...
Amr Posted October 21, 2021 Share Posted October 21, 2021 2 hours ago, James McKernan said: I dont even get that. If I am not home, this new "combined" app does not react at all and I will never know that someone was at the door. Kinda defeats the entire purpose. I am thinking of reinstalling the Intercom app for now until C4 figures out the issues. This won't work, there is no old app u can return to, better u fix the current issue, so let me ask u the right questions, u probably don't have many users and you need to have individual user's and passwords for the app to work correctly, one user name for all apps and all phones will not work, can u do that? In customer.control4.com make different users with different emails and log out of C4 app, now use the newley created user info, emails and passworks to loging to C4 app and all your issues will disappear ... Quote Link to comment Share on other sites More sharing options...
Nitin Posted October 21, 2021 Author Share Posted October 21, 2021 9 minutes ago, Amr said: This won't work, there is no old app u can return too, better u fix the current issue, so let me ask u the right questions, u probably don't have many users and you need to have individual user's and passwords for the app to work correctly, one user name for all apps and all phones will not work, can u do that? In customer.control4.com make different users with different emails and log out of C4 app, now use the newley created user info, emails and passworks to loging to C4 app and all your issues will disappear ... I have two different user accounts that were using the old Intercom app. Both were signed in on their individual phones and everything worked fine. So it is just a matter of logging out and logging back in with these existing accounts (on each individual phone/device)? Quote Link to comment Share on other sites More sharing options...
Amr Posted October 21, 2021 Share Posted October 21, 2021 39 minutes ago, James McKernan said: I have two different user accounts that were using the old Intercom app. Both were signed in on their individual phones and everything worked fine. So it is just a matter of logging out and logging back in with these existing accounts (on each individual phone/device)? Yes Quote Link to comment Share on other sites More sharing options...
-defunct- Posted October 21, 2021 Share Posted October 21, 2021 If you have issues after logging out of each system and logging back in, it would be good to call a dealer or Control4 customer advocacy. The change is one-way, the old intercom app will only work with OS2 systems. Also note: iOS will not have early media, you will have to answer to see anything. Quote Link to comment Share on other sites More sharing options...
Nitin Posted October 21, 2021 Author Share Posted October 21, 2021 Just now, Dunamivora said: If you have issues after logging out of each system and logging back in, it would be good to call a dealer or Control4 customer advocacy. The change is one-way, the old intercom app will only work with OS2 systems. Also note: iOS will not have early media, you will have to answer to see anything. "Early media"? What is that? Do you mean I will have to answer the door bell in order to see audio/video? Quote Link to comment Share on other sites More sharing options...
-defunct- Posted October 21, 2021 Share Posted October 21, 2021 7 minutes ago, James McKernan said: "Early media"? What is that? Do you mean I will have to answer the door bell in order to see audio/video? Yes. Quote Link to comment Share on other sites More sharing options...
Gary Leeds UK Posted October 21, 2021 Share Posted October 21, 2021 Deleted Intercom App - Login two separate accounts on two Phones - T3 to Phones Works Phone to Phone Works - DS2 to Phone just get call Connecting and spinning wheel. Rebooted the Controller and everything is working Quote Link to comment Share on other sites More sharing options...
Nitin Posted October 21, 2021 Author Share Posted October 21, 2021 Thanks for the hints! Fix confirmed. Steps to fix are: Reboot controller Log out of new C4 app and log back in Qais Samara 1 Quote Link to comment Share on other sites More sharing options...
Atrunco Posted October 23, 2021 Share Posted October 23, 2021 Thanks for the above hints - got it working after logging out and back in. This may be a dumb question, but since iPads have cameras and mics, why doesn’t the Intercom icon show up on the iPad version of the app? Quote Link to comment Share on other sites More sharing options...
msgreenf Posted October 23, 2021 Share Posted October 23, 2021 Just now, Atrunco said: Thanks for the above hints - got it working after logging out and back in. This may be a dumb question, but since iPads have cameras and mics, why doesn’t the Intercom icon show up on the iPad version of the app? intercom anywhere is not a feature of the ipad app Quote Link to comment Share on other sites More sharing options...
eggzlot Posted October 23, 2021 Share Posted October 23, 2021 18 minutes ago, Atrunco said: Thanks for the above hints - got it working after logging out and back in. This may be a dumb question, but since iPads have cameras and mics, why doesn’t the Intercom icon show up on the iPad version of the app? C4 wants you to buy a t4 . Hence feature removed msgreenf 1 Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted October 23, 2021 Share Posted October 23, 2021 5 minutes ago, eggzlot said: C4 wants you to buy a t4 . Hence feature removed If that is the reason, it is disappointing - this would be a great iPad feature and good for users…. I have plenty of T3s and T4s (and have thus spent with C4) but I have no desire for a portable T4 but would like intercom on my iPad… I still wouldn’t put an iPad on a wall. If the decision is really all about money then charge a once off fee equal to the profit margin on a T4 for access to the intercom on an iPad. I for one would pay up. Neo1738, tdougray and C4 User 1 2 Quote Link to comment Share on other sites More sharing options...
eggzlot Posted October 23, 2021 Share Posted October 23, 2021 2 hours ago, South Africa C4 user said: If that is the reason, it is disappointing - this would be a great iPad feature and good for users…. I have plenty of T3s and T4s (and have thus spent with C4) but I have no desire for a portable T4 but would like intercom on my iPad… I still wouldn’t put an iPad on a wall. If the decision is really all about money then charge a once off fee equal to the profit margin on a T4 for access to the intercom on an iPad. I for one would pay up. Can you think of any other reason why they block it from tablets and not phones? wnpublic 1 Quote Link to comment Share on other sites More sharing options...
eggzlot Posted October 23, 2021 Share Posted October 23, 2021 3 hours ago, South Africa C4 user said: If that is the reason, it is disappointing - this would be a great iPad feature and good for users…. I have plenty of T3s and T4s (and have thus spent with C4) but I have no desire for a portable T4 but would like intercom on my iPad… I still wouldn’t put an iPad on a wall. If the decision is really all about money then charge a once off fee equal to the profit margin on a T4 for access to the intercom on an iPad. I for one would pay up. Look at Linphone for the iPad. You can use other SIP apps with c4 South Africa C4 user 1 Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted October 23, 2021 Share Posted October 23, 2021 56 minutes ago, eggzlot said: Can you think of any other reason why they block it from tablets and not phones? Sadly… no Quote Link to comment Share on other sites More sharing options...
eggzlot Posted October 23, 2021 Share Posted October 23, 2021 15 minutes ago, South Africa C4 user said: Sadly… no Linphone on your iPad instead of an android but should work the same msgreenf 1 Quote Link to comment Share on other sites More sharing options...
msgreenf Posted October 23, 2021 Share Posted October 23, 2021 Linephone integrates great Quote Link to comment Share on other sites More sharing options...
antneed Posted October 23, 2021 Share Posted October 23, 2021 On 10/21/2021 at 11:58 AM, James McKernan said: Thanks for the hints! Fix confirmed. Steps to fix are: Reboot controller Log out of new C4 app and log back in Quick question where is the log out on the iOS Control4 app? Quote Link to comment Share on other sites More sharing options...
-defunct- Posted October 23, 2021 Share Posted October 23, 2021 11 minutes ago, antneed said: Quick question where is the log out on the iOS Control4 app? Have to delete the entire device on customer.control4.com or log out of the app. Quote Link to comment Share on other sites More sharing options...
antneed Posted October 23, 2021 Share Posted October 23, 2021 35 minutes ago, Dunamivora said: Have to delete the entire device on customer.control4.com or log out of the app. How do you log out of the app, without “removing the system “? Quote Link to comment Share on other sites More sharing options...
Nitin Posted October 23, 2021 Author Share Posted October 23, 2021 2 minutes ago, antneed said: How do you log out of the app, without “removing the system “? Removing the system is the same as logging out. When you log back in, your associated system will be re-added automatically. -defunct- 1 Quote Link to comment Share on other sites More sharing options...
antneed Posted October 23, 2021 Share Posted October 23, 2021 Or I could just delete and then reload the app. Quote Link to comment Share on other sites More sharing options...
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