Nitin Posted May 28, 2022 Share Posted May 28, 2022 Out of the blue, notifications are not being delivered to any of my mobile devices. Anyone know if there's an issue on the C4 side? Quote Link to comment Share on other sites More sharing options...
Hizzle Posted May 28, 2022 Share Posted May 28, 2022 Ditto Quote Link to comment Share on other sites More sharing options...
Nitin Posted May 28, 2022 Author Share Posted May 28, 2022 Even if I try to manually send a notification, it does not get delivered. Can someone try to manually trigger a notification and see if it is delivered? Quote Link to comment Share on other sites More sharing options...
Hizzle Posted May 28, 2022 Share Posted May 28, 2022 Ditto. Sent from Composer and no luck Quote Link to comment Share on other sites More sharing options...
Jobu604 Posted May 29, 2022 Share Posted May 29, 2022 Same same. All day. Quote Link to comment Share on other sites More sharing options...
antneed Posted May 29, 2022 Share Posted May 29, 2022 4 hours ago, James McKernan said: Out of the blue, notifications are not being delivered to any of my mobile devices. Anyone know if there's an issue on the C4 side? Same for me as well. No push notifications Quote Link to comment Share on other sites More sharing options...
Neo1738 Posted May 29, 2022 Share Posted May 29, 2022 I did see a notice from C4 that some intercom services weren't working. Nothing about notifications but mine didn't fire when my wife put my child to bed (door open notification). https://status.snapone.com/ Quote Link to comment Share on other sites More sharing options...
Dueport Posted May 29, 2022 Share Posted May 29, 2022 Exactly same issue for us. Using iOS FWIW. Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted May 29, 2022 Share Posted May 29, 2022 Same problem here… Quote Link to comment Share on other sites More sharing options...
Nitin Posted May 29, 2022 Author Share Posted May 29, 2022 This is quite concerning. Looks like something central at C4 is down which means if something bad is happening at my home, I’ll never know. Classic definition of a single point of failure. This is so bad from a security system software architecture point of view. Can we get someone from C4 to give us a better update? Quote Link to comment Share on other sites More sharing options...
msgreenf Posted May 29, 2022 Share Posted May 29, 2022 Android push is working Quote Link to comment Share on other sites More sharing options...
Rori Posted May 29, 2022 Share Posted May 29, 2022 Notifications were working on some of my iOS devices but not in others. Disabled/deleted and then re-enabled devices in mycontrol4.com portal except for an iPad. RESULTS: Notifications still working on the iPad as expected (the one I did not touch). Notifications in the working devices that I disabled/deleted and re-enabled NOW NOT working. Notifications in the ones that were not working (which I disabled/deleted and re-enabled) still not working. Hopefully we will get a bit more insight into this. Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted May 29, 2022 Share Posted May 29, 2022 40 minutes ago, Rori said: Notifications were working on some of my iOS devices but not in others. Disabled/deleted and then re-enabled devices in mycontrol4.com portal except for an iPad. RESULTS: Notifications still working on the iPad as expected (the one I did not touch). Notifications in the working devices that I disabled/deleted and re-enabled NOW NOT working. Notifications in the ones that were not working (which I disabled/deleted and re-enabled) still not working. Hopefully we will get a bit more insight into this. Interesting. I have 2 residences and am getting no notifications (from either on any of my iOS devices) Quote Link to comment Share on other sites More sharing options...
Nitin Posted May 29, 2022 Author Share Posted May 29, 2022 @bnorman Can you please help escalate this within C4? Quote Link to comment Share on other sites More sharing options...
BXTR Posted May 29, 2022 Share Posted May 29, 2022 No notifications on my personal system either since Friday late afternoon Quote Link to comment Share on other sites More sharing options...
msgreenf Posted May 29, 2022 Share Posted May 29, 2022 On iOS the last push I got was Fri afternoon est Quote Link to comment Share on other sites More sharing options...
Nitin Posted May 30, 2022 Author Share Posted May 30, 2022 8 hours ago, msgreenf said: On iOS the last push I got was Fri afternoon est yep, that sounds about right from a timing point of view when mine also stopped working. @Jonathan, C4 Engineer tagging you directly in case you can help escalate internally within C4 or provide insights. Thanks. Quote Link to comment Share on other sites More sharing options...
Neo1738 Posted May 30, 2022 Share Posted May 30, 2022 Android started working for me mext morning have to ask my wife about iOS. Quote Link to comment Share on other sites More sharing options...
Monopoly Posted May 30, 2022 Share Posted May 30, 2022 It’s the same with me. No notifications. Glad I came across these posts… otherwise I would have started tearing into my programming. Quote Link to comment Share on other sites More sharing options...
Amr Posted May 30, 2022 Share Posted May 30, 2022 On 5/29/2022 at 9:24 AM, James McKernan said: This is quite concerning. Looks like something central at C4 is down which means if something bad is happening at my home, I’ll never know. Classic definition of a single point of failure. This is so bad from a security system software architecture point of view. Can we get someone from C4 to give us a better update? I rarely use C4 notification, rather I use Pushover and Pushsafer to deliver custom alerts to my IOS devices. The driver I use is Chowmain’s Notification suite! Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted May 30, 2022 Share Posted May 30, 2022 This issue and emails stopping working for long emails (back in February and still ongoing - see separate thread) are 2 very weird issues that have taken a surprisingly long time to resolve. I am sure there is a good reason! But it is strange that there has been no status update on this (or acknowledgement of either issue). Quote Link to comment Share on other sites More sharing options...
antneed Posted May 30, 2022 Share Posted May 30, 2022 Still no motion notifications from Doorstation today. But intercom worked today. Quote Link to comment Share on other sites More sharing options...
Nitin Posted May 31, 2022 Author Share Posted May 31, 2022 11 hours ago, Amr said: I rarely use C4 notification, rather I use Pushover and Pushsafer to deliver custom alerts to my IOS devices. The driver I use is Chowmain’s Notification suite! @Amr Do the pushover notifications also allow for sending/receiving images as part of the notifications or are they text onlly? Quote Link to comment Share on other sites More sharing options...
Nitin Posted May 31, 2022 Author Share Posted May 31, 2022 10 hours ago, South Africa C4 user said: This issue and emails stopping working for long emails (back in February and still ongoing - see separate thread) are 2 very weird issues that have taken a surprisingly long time to resolve. I am sure there is a good reason! But it is strange that there has been no status update on this (or acknowledgement of either issue). Yeah, the silent treatment is unprofessional and does not put C4 in the best of lights. Anyone considering installing C4 as a new customer should be weary. Also, I am sorry but I do not agree with your "there is a good reason" statement. There is no good reason for a lack of response from a company that touts itself on keeping you and your home secure when they know their underlying architecture is a complete mess and has a single point of failure. Yes, software breaks from time to time, but this is why one has to have on-call staff and resources for mission critical elements. I've written to C4 support, pinged my dealer, tweeted at C4, @mentioned employees who frequent these forums.... yet nothing back from anyone. Complete silence! Now during this time of a paid service being dead, if something bad happens at my residence and I am unable to take timely action because I am not notified, is C4 liable? I certainly hope so. Quote Link to comment Share on other sites More sharing options...
Amr Posted May 31, 2022 Share Posted May 31, 2022 20 minutes ago, James McKernan said: Yeah, the silent treatment is unprofessional and does not put C4 in the best of lights. Anyone considering installing C4 as a new customer should be weary. Also, I am sorry but I do not agree with your "there is a good reason" statement. There is no good reason for a lack of response from a company that touts itself on keeping you and your home secure when they know their underlying architecture is a complete mess and has a single point of failure. Yes, software breaks from time to time, but this is why one has to have on-call staff and resources for mission critical elements. I've written to C4 support, pinged my dealer, tweeted at C4, @mentioned employees who frequent these forums.... yet nothing back from anyone. Complete silence! Now during this time of a paid service being dead, if something bad happens at my residence and I am unable to take timely action because I am not notified, is C4 liable? I certainly hope so. I don’t think liability will withhold, u need to read the entire terms of the service your signed with them, Push notification is part of a subscription based 4Sight, read that section well and you will for sure find closes shielding them from any liability caused by interruption of service for as long as they are working on the fix! Quote Link to comment Share on other sites More sharing options...
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