cgboulet Posted December 28, 2023 Share Posted December 28, 2023 Hi all, I'm trying to login to SiriusXM through C4 and nothing works. I therefore changed my password on the SiriusXM site and tried again to connect through C4 with the new credentials, still no success. I also have tried from the driver and same result. Here's the LUA output and hoping someone can help. Note: XXX is the right password 12/28/23 14:32:16.663 : ReceivedFromProxy: 5001 SettingChanged ----PARAMS---- ROOMID = 91 SEQ = 15 LOCALE = en_CA NAVID = fac6b8dee7405511-1ba3b0fa-4c70-80d08c5d7c5677b747f3c32fa89 ----ARGS---- PropertyName = password ScreenId = SettingsScreen Value = xxx <-- --> 12/28/23 14:32:16.682 : ReceivedFromProxy: 5001 LogInCommand ----PARAMS---- ROOMID = 91 SEQ = 16 LOCALE = en_CA NAVID = fac6b8dee7405511-1ba3b0fa-4c70-80d08c5d7c5677b747f3c32fa89 <-- 12/28/23 14:32:16.725 : Login error:503 12/28/23 14:32:46.771 : GetDeviceRouting error:503 12/28/23 14:33:16.808 : GetDeviceRouting error:503 12/28/23 14:33:46.845 : GetDeviceRouting error:503 12/28/23 14:34:16.909 : GetDeviceRouting error:503 12/28/23 14:34:46.959 : GetDeviceRouting error:503 12/28/23 14:35:16.996 : GetDeviceRouting error:503 12/28/23 14:35:47.34 : GetDeviceRouting error:503 12/28/23 14:36:17.83 : GetDeviceRouting error:503 12/28/23 14:36:47.129 : GetDeviceRouting error:503 12/28/23 14:37:17.170 : GetDeviceRouting error:503 Quote Link to comment Share on other sites More sharing options...
Jobu604 Posted December 28, 2023 Share Posted December 28, 2023 I am having the same issue - cannot login to SiriusXM via C4. Quote Link to comment Share on other sites More sharing options...
RAV Posted December 28, 2023 Share Posted December 28, 2023 Quote Link to comment Share on other sites More sharing options...
Jeffrobinson1327 Posted December 29, 2023 Share Posted December 29, 2023 Same Quote Link to comment Share on other sites More sharing options...
treynolen Posted December 29, 2023 Share Posted December 29, 2023 I reported this to C4 about 15 hours ago. I don't see the same LUA in your snippet @cgboulet that I am seeing, but I'm getting a 503 error indicating a service unavailable. I don't know if Sirius has changed something or what, but if they have, I think this will take a driver revision to fix. So far, I haven't seen an update from C4. cgboulet 1 Quote Link to comment Share on other sites More sharing options...
tratliff Posted December 29, 2023 Share Posted December 29, 2023 Same issue with me since yesterday morning. SiriusXM apps on all other devices work fine. It is only the Control4 app that is not working for some reason. 503 code indicates server issue but yet the servers are working. Quote Link to comment Share on other sites More sharing options...
evil0ne Posted December 29, 2023 Share Posted December 29, 2023 12 hours ago, treynolen said: I reported this to C4 about 15 hours ago. I don't see the same LUA in your snippet @cgboulet that I am seeing, but I'm getting a 503 error indicating a service unavailable. I don't know if Sirius has changed something or what, but if they have, I think this will take a driver revision to fix. So far, I haven't seen an update from C4. Same!! And for once I'm glad I'm not alone. I do know they recently changed their UI on their app so I'm suspicious they monkeyed around elsewhere as well. In testing my password I did notice their online login has changed to prompt for MFA with the option to use password. I am on driver 108, maybe a simple change will be required. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted December 29, 2023 Share Posted December 29, 2023 Control4 is aware of this cgboulet 1 Quote Link to comment Share on other sites More sharing options...
Taccotom Posted December 29, 2023 Share Posted December 29, 2023 I have same problem. All other channels work fine on C4 and S/XM works fine in car and with S/XM app on phone. Prompt from C4 when selecting S/XM is to authenticate by going to Settings and putting in password. Unfortunately, nothing happens when I put in p/w and touch “Log In”. Hopefully, C4 will fix quickly. Christmas Holidays is a poor time to make apparent software changes without being prepared to fix problems. Quote Link to comment Share on other sites More sharing options...
Sean Kane Posted December 29, 2023 Share Posted December 29, 2023 For the love of God, lets get this fixed! Dueport 1 Quote Link to comment Share on other sites More sharing options...
Cyknight Posted December 29, 2023 Share Posted December 29, 2023 2 hours ago, Taccotom said: Hopefully, C4 will fix quickly. Christmas Holidays is a poor time to make apparent software changes without being prepared to fix problems. To be clear, that software change is SXM's Sean Kane 1 Quote Link to comment Share on other sites More sharing options...
Jimmybean21 Posted December 29, 2023 Share Posted December 29, 2023 (edited) Am I right in thinking that the driver in question is Control4's? If so, it seems like Control4 would need to update their driver to address the MFA error that's causing the issue (appears). It doesn't look like there's a problem with SXM's software itself, but rather that the authentication method used in the driver isn't compatible with the latest security measures implemented by SXM. Edited December 29, 2023 by Jimmybean21 Duplicate authentication Quote Link to comment Share on other sites More sharing options...
Cyknight Posted December 30, 2023 Share Posted December 30, 2023 6 hours ago, Jimmybean21 said: Am I right in thinking that the driver in question is Control4's? If so, it seems like Control4 would need to update their driver to address the MFA error that's causing the issue (appears). It doesn't look like there's a problem with SXM's software itself, but rather that the authentication method used in the driver isn't compatible with the latest security measures implemented by SXM. A security measure largely unannounced and with a shutdown of existing login methods unannounced to (all) partners. At least that is what seems to have occurred here. Yes C4 will need to update the driver, but SXM making this change days before Christmas, then shutting down old auth. servers on a Thursday/Friday and then one before the new year is not exactly ... forward thinking. Regardless, the software CHANGE was done by SXM: the fact that C4 needs to fix/update the driver notwithstanding. The question will be what it would take to change the driver: could be a simple fix potentially, could mean needing to work with SXM to set up a 'linking' page along the lines of nest/google integration....that I don't know. cgboulet 1 Quote Link to comment Share on other sites More sharing options...
eggzlot Posted December 30, 2023 Share Posted December 30, 2023 I am no expert here but I thought this is why C4 is closing “back door”/unauthoriezd drivers so customers don’t experience these kind of outages. I dont think anyone here knows specifically - but if C4 is an authorized SXM partner shouldn’t they have been given a heads up that there will be a change in authentication? If you use SXM with Sonos or Heos did it go down or are you able to re log in using MFA? What about Savant or Crestron? I am sure there are other 3rd parties too - how was it handled there? In the grand scheme of things, with Shairplay and other options I wouldnt say this is mission critical, but just funny to me they closed down unauthorized drivers to prevent situations like this - waking up and something not working because of changes in protocols. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted December 30, 2023 Share Posted December 30, 2023 Usually when APIs change your notify partners I'm advance and give them deadlines on when they have to meet the new API. That doesn't seem to be the case here cgboulet and eggzlot 2 Quote Link to comment Share on other sites More sharing options...
ekohn00 Posted December 30, 2023 Share Posted December 30, 2023 I've never been happy with SiriusXM through C4. I use the bluesound node and not only is the sound better, I'm having no problems with Sirius and get all the extended channels. eggzlot 1 Quote Link to comment Share on other sites More sharing options...
RAV Posted December 30, 2023 Share Posted December 30, 2023 There's a Google hub thread out there indicating Google wasn't aware either. Bad timing on SiriusXM side to change at the holiday, wouldn't surprise me if it's related to a server contract expiring end of year. Have to wait for it to be sorted, and frankly, an outage isn't good, but a knee jerk new driver release by Control4 at the holiday without fully testing could be worse for many. Quote Link to comment Share on other sites More sharing options...
Caltor Posted January 1 Share Posted January 1 I’m experiencing the same problem and it’s the app I use the most on C4. Quote Link to comment Share on other sites More sharing options...
TonyDi Posted January 1 Share Posted January 1 I am also having an issue with SiriusXm Looks like their app was updated that started the login problem There is also no reset password from the control4 system I had to use my iphone app to reset the password App works on the Iphone Quote Link to comment Share on other sites More sharing options...
SwoopeMan Posted January 1 Share Posted January 1 I’m having the same issue. Quote Link to comment Share on other sites More sharing options...
cnicholson Posted January 1 Share Posted January 1 Same. Love this forum. Always on top of these things. I have mostly shifted to Pandora and Tidal for my default sources so just now noticed this. Seems like sub-par processes from SiriusXM. Confusing and Disappointing. Quote Link to comment Share on other sites More sharing options...
cole.clark Posted January 2 Share Posted January 2 I have same issue since 12/29. Roughly around the time i notice that the SiriusXM app on iOS had changed (a downgrade from the previous iOS and CarPlay version I have to say). Hope it won’t take too long for C4 to adapt to Sirius’ changes. Hard to believe in this day and age that they wouldn’t have alerted streaming partners to the change. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted January 2 Share Posted January 2 This is fixed, Control4 took no action, but SiriusXM had an issue on their end... joecheech 1 Quote Link to comment Share on other sites More sharing options...
ERDrPC Posted January 2 Share Posted January 2 Do we need to do anything on our end? Logout and re-login? Quote Link to comment Share on other sites More sharing options...
evil0ne Posted January 2 Share Posted January 2 11 minutes ago, msgreenf said: This is fixed, Control4 took no action, but SiriusXM had an issue on their end... Magic! "Issue" is creative marketing for making a change that will likely be officially coming soon :). Quote Link to comment Share on other sites More sharing options...
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