Pounce Posted June 15, 2018 Share Posted June 15, 2018 1 minute ago, Zuhair said: Does this mean that ComposerHE is not a priority because it only affect end-users? Does it also means if it's Composer Pro, C4 will act immediately because it's a revenue generating product? Oh come on. Lets not argue for arguments sake. In those words you quoted I actually suggested it could be the highest priority item for them right now. Also, yes, priority is obviously relative. That's just how life and business works. There is a relationship between priority and severity, but given a list of equally severe issues they can still be prioritized. Link to comment Share on other sites More sharing options...
rayk32 Posted June 15, 2018 Share Posted June 15, 2018 51 minutes ago, RyanE said: You update to 2.9.1. 2.9.1 is the terminal release for 2.9, and has many bugfixes over 2.9.0, and has been the recommended 2.9 release for quite some time. It's possible you also could use the 2.9.1 ComposerHE with your 2.9.0 system. It *may* work, but it's always recommended to use the exact version of ComposerPro for the OS release on the controller. RyanE Ryan, You can't say that running different versions "may" work when Control4 has always said that HE and OS versions must match or you risk the possibility of corrupting your project. That is the reason why Control4 releases new OS, Pro and HE versions simultaneously, right? Notwithstanding the bug fixes, my project was running fine on 2.9.0. If I am being forced to update to 2.9.1. in order to use HE, who is paying for the related costs of this forced system update? If they knew they couldn't or wouldn't address all versions, they shouldn't have done anything to negatively affect versions earlier than 2.9.1. until they had the resources to do so in a way that is not at the detriment of endusers. Link to comment Share on other sites More sharing options...
RyanE Posted June 15, 2018 Share Posted June 15, 2018 3 hours ago, pfissure said: ok thank you. my question is whether, in this typical situation you describe , the patch can be applied remotely? i am not at home and won't be for a while but really want to be able to patch my controller I've been told it *can* be patched remotely, although I don't have specifics as to whether that has to be done by a dealer, or if you as a homeowner could apply the patch remotely. RyanE Link to comment Share on other sites More sharing options...
pfissure Posted June 15, 2018 Share Posted June 15, 2018 1 hour ago, RyanE said: I've been told it *can* be patched remotely, although I don't have specifics as to whether that has to be done by a dealer, or if you as a homeowner could apply the patch remotely. RyanE thank you. either way would be fine for me. Link to comment Share on other sites More sharing options...
Wattsup Posted June 15, 2018 Share Posted June 15, 2018 So to be clear my system is running 2.8.2 without issue but I can’t use HE anymore unless I pay to update to 2.9? Link to comment Share on other sites More sharing options...
RyanE Posted June 15, 2018 Share Posted June 15, 2018 6 minutes ago, Wattsup said: So to be clear my system is running 2.8.2 without issue but I can’t use HE anymore unless I pay to update to 2.9? That is correct. At least 2.9.1, to be specific. RyanE Link to comment Share on other sites More sharing options...
george57 Posted June 15, 2018 Share Posted June 15, 2018 I've got 2.53 Link to comment Share on other sites More sharing options...
Pounce Posted June 15, 2018 Share Posted June 15, 2018 9 minutes ago, RyanE said: That is correct. At least 2.9.1, to be specific. RyanE Is everything below 2.9 officially end of life'd? Link to comment Share on other sites More sharing options...
RyanE Posted June 15, 2018 Share Posted June 15, 2018 The fix for ComposerHE will only be built for version 2.9.1 and greater. It's not my job to specify whether something is "end-of-lifed". I'm just telling what will be available. RyanE Link to comment Share on other sites More sharing options...
Pounce Posted June 15, 2018 Share Posted June 15, 2018 Of course. Just asking. Obviously, I think people who are below 2.9.1 legitimately would be rightfully upset if they are blocked from using HE. If their version was unsupported that would be another story. If there is some technical limit on supporting lower versions I think it would be reasonable to compensate the customers that are impacted. That number might be low and I am sure C4 knows the number based on metrics available from authentications. Lack of any previous wording about limiting HE support to newer version prior to a defect blocking authentication would be viewed as a reduction in paid functionality. To be clear, I am not impacted. I would have been, but I am not. Link to comment Share on other sites More sharing options...
RyanE Posted June 15, 2018 Share Posted June 15, 2018 Just now, Pounce said: If there is some technical limit on supporting lower versions I think it would be reasonable to compensate the customers that are impacted. That is above my pay grade. RyanE Link to comment Share on other sites More sharing options...
knowitall Posted June 15, 2018 Share Posted June 15, 2018 I’m gonna need a bigger bag of pop corn Link to comment Share on other sites More sharing options...
Zuhair Posted June 15, 2018 Author Share Posted June 15, 2018 3 hours ago, RyanE said: I've been told it *can* be patched remotely, although I don't have specifics as to whether that has to be done by a dealer, or if you as a homeowner could apply the patch remotely. RyanE Back to the subject discussed earlier on this thread, if the patch requires a dealer, are we going to pay the cost of C4 glitch? Link to comment Share on other sites More sharing options...
RyanE Posted June 15, 2018 Share Posted June 15, 2018 1 hour ago, Zuhair said: Back to the subject discussed earlier on this thread, if the patch requires a dealer, are we going to pay the cost of C4 glitch? I don't believe the patch will require a dealer to install. RyanE Link to comment Share on other sites More sharing options...
terje_a Posted June 15, 2018 Share Posted June 15, 2018 I realize there has not been an announcement regarding a fix release, but I thought I'd check. so, I just logged on to the C4 download page and a new version of the ComposerHE is available for download... ComposerHE-2.10.2.550334-res.exe This file is 118 MB vs the previous release - ComposerHE-2.10.0.542492-res.exe - which was 69 MB. I thought I'd give it a shot... I've installed it and it still won't let me connect to my Director... "Director is unable to authenticate ComposerHE" "Could not connect to Director at... <IP address>" I hope there's a fix released soon for this error ... Just wondering if the new version requires a dealer installed matching update to the controller? Link to comment Share on other sites More sharing options...
CFUG Posted June 16, 2018 Share Posted June 16, 2018 3 hours ago, RyanE said: ... I've installed it and it still won't let me connect to my Director... "Director is unable to authenticate ComposerHE" "Could not connect to Director at... <IP address>" I hope there's a fix released soon for this error ... Just wondering if the new version requires a dealer installed matching update to the controller? Edited 15 minutes ago by terje_a afterthought of possibility of requirement for controller version update One word, PATCH Link to comment Share on other sites More sharing options...
Cameron Kelly Posted June 16, 2018 Share Posted June 16, 2018 Not happy about this, if its expired certs, surely its not a complicated patch? Link to comment Share on other sites More sharing options...
CFUG Posted June 16, 2018 Share Posted June 16, 2018 News flash- C4forums membership up 30% in just 3 days! Link to comment Share on other sites More sharing options...
Wattsup Posted June 16, 2018 Share Posted June 16, 2018 Ryan E so who is going to pay for this update? I have paid for HE and without warning or official notification from Control 4 i’m now being told via a forum that it is EOL. i don’t have a local dealer and use the excellent remote dealers on this forum; the reason I haven’t updated is because it’s not recommended to do so remotely in case of a a glitch. i believe the issue lies with expired client certificates so why can’t these just be updated and a Patch released to preserve functionality? There are lots of devices that are receiving updates over the internet all the time so surely it’s about time that C4 supported this model too. But then there’s no profit in that for a dealer.... and that is an old topic! Link to comment Share on other sites More sharing options...
Gary Leeds UK Posted June 16, 2018 Share Posted June 16, 2018 I can not believe Control4 have not sent out any type of official statement on this issue. Goes to show what they think of Us. Link to comment Share on other sites More sharing options...
msgreenf Posted June 16, 2018 Share Posted June 16, 2018 1 hour ago, Gary Leeds UK said: I can not believe Control4 have not sent out any type of official statement on this issue. Goes to show what they think of Us. Shows how small a population actively use he Link to comment Share on other sites More sharing options...
Zuhair Posted June 16, 2018 Author Share Posted June 16, 2018 6 minutes ago, msgreenf said: Shows how small a population actively use he Shows how important is the end-user. If as you said that the population is small and doesn't require an urgent fix, this small population deserve a respect, few words from C4! Link to comment Share on other sites More sharing options...
compuaid Posted June 16, 2018 Share Posted June 16, 2018 Composer HE is critical for my setup as I've used it to create a full integration with IFTTT/Google Home (since C4 has not seen fit to create a native integration with Google Home). I've done extensive modifications to scenes, etc. and I change them often. As President of an international software development firm, I find the lack of communication with clients regarding this issue to be inexcusable. I understand that unforeseen issues occur. We have them ourselves. When we do, we communicate regularly with our clients both our awareness of the issue and an on-going progress report towards resolution along with an ETA. I can't believe that C4 has been totally silent towards paying customers. I would also agree that when this issue is resolved, C4 should offer some form of compensation for the downtime (extend everyone's subscription one month perhaps). I do hope this gets resolved soon though as C4 systems are supposed to be the cream of the crop and something like this in an era of increased competition could result in a significant defection to less expensive technologies. Link to comment Share on other sites More sharing options...
prabeau Posted June 16, 2018 Share Posted June 16, 2018 1 hour ago, msgreenf said: Shows how small a population actively use he Says a lot more about Control4. Dont really care about the end user attitude which is always the beginning of the end for any business taking that route. Link to comment Share on other sites More sharing options...
Adidaswood Posted June 16, 2018 Share Posted June 16, 2018 2 hours ago, msgreenf said: Shows how small a population actively use he I respect you a great deal, all the help etc...but, this is horse shit. It shouldn't even matter. While it might be true (i have no way to prove one way or the other). It absolutely speaks volumes about what they think of their End Users. Even if we are not their "Target Customer", Control4 needs to understand that without us (the end users, residential, commercial or otherwise, and even you WAP), NO Dealer would be selling their product to anyone. Its comically shortsighted. Happy End users is always the Goal, and if you don't know who that really is, you need to take a hard look at your business. I don't usually have much negative to say about Control4, but these kinds of issues and how they react are one of my main gripes. maybe I've misinterpreted the sentiment here. Link to comment Share on other sites More sharing options...
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