penn65000

We have two homes w C4 lighting. Both use zigbee (not panelists) and both use same dealer (diamond or higher). One home has persistent issues. Lag of 20 seconds or more and on and off behavior even when pressing once. Only 6-button keypads are a problem. Again one home fine and the other not. C4 has sent someone here and we put sump pump on power conditioning and replaced one bad switch. Problems persist. Moved Wi-Fi to channels 1 and 11. 1 6 and 11. Nothing works. We’re living with it but there are obviously issues w C4 lighting that we wish they’d address.

We just had a Neeo charging base go bad (won’t charge reliably) and a Neeo also being RMAd as the screen freezes repeatedly. Any others with these issues?

I had two bad ones and the third worked. Someone on this threat from C4 said they’d track the return and sort but I never heard from them. Again suspect they have some bad radios. The good ones respond well whether they’re on sleep or not.

Yup. Hope C4 is watching. Most security software reeks of DOS/1980s. Enormous oppty for C4 if they get this right but prob can’t ever match Nest. Hik/Luma is a joke.

I have LUMA and Hik on C4 on two different houses. They work similarly (as one might expect given LUMA is Hik + huge mark up). Not enough addl functionality IMO to justify mark up. In fact we had issue where the third LUMA steam wasn’t playing well w C4. Took months for them to correct this advertised BASIC feature (third stream for proper resolution so OSD works). C4 should find US manufacturer to make a line for them. IMO no great camera solution for C4. The software is tough to use for any family member. Not intuitive and I’m a tech geek! Why not just clone the Nest interface?

Sonos Arc rocks and plays well w C4.

We had two in a row with bad radios. That may be your issue.

We used these under eaves but make sure to get the model with antenna (for some reason not listed on C4 website). https://www.control4.com/solutions/products/sensors/ These were the best we could find which have *some* weather resistance. They have issues staying connected thus they are far from perfect. Big gap in product lineup IMO — need proper water proof zigbee motion. Note I’d focus on certified C4 drivers. Other companies go under and/or their drivers become incompatible.

Actually correction: we found we got two bad neeos in a row (bad radios). So ignore my comments on UniFi.

Next they’ll want a driver for a clock dripping off a table.

UniFi doesn’t play well w Neeo.

Luma is just rebranded Hikvision with enormous premium added. Nowhere close to same ease of use as Nest. Software is a royal pain to use. SnapAV needs to get out of the prehistoric era!

Does anyone know if the CA10 helps with lighting zigbee mesh issues? We’ve one home with project on CA10 and lighting (C4) works perfectly and one home with project on EA5v2 and 6 button keypads have 20-30 sec lags at times.

Odd thing but need two email addresses and two accounts. Crazy C4 hasn’t sorted this by now.

Well it was under warrantee but two bad ones in a row is a bad sign.

Even if this “works” the remotes should roam freely and perfectly. I hope this is fixed and makes no sense they don’t have 5g radios too.

We tried same Neeo on ruckus and same issue. I think some neeos have bad radios. I’ve RMA’d two. Third works like a charm.

So what did you find? Returned two now with same issue (prob radio). Third one works fine. Seems like a bad production run.

My experience is that all major brand leds (Phillips, Ecosmart, Feit, GE, Satco etc) work perfectly fine with C4 adaptive phase dimmers. I personally can’t stand CREE as almost all their bulbs have failed in 3-4 years (max). I mailed a box of dead bulbs to their ceo. No reply. Cree are crap.

Right but this demo was with ruckus. Installled (diamond dealer) just rmad this second Neeo. Definitely Wi-Fi chip imo.

Connected to same ap. Our installer is checking it now. Will check wrt sleep mode as well

I think they default to not sleeping. The Neeo had sleep mode turned off in Ubiquiti home. Didn’t check on ruckus home because it couldn’t keep a connection even when using it.

No longer think it is just Ubiquiti. Took this second remote to another home with commercial grade Wi-Fi (rukus etc) and he’s the remote next to another which was installed by Pinnacle C4 dealer. The Neeo on the left was the replacement I received. Notice it is trying to connect (was this way, spinning, for over 30 seconds) and reading low Wi-Fi while other next to it has full signal). Suspect with two “bad” neeos in a row that C4 has a radio issue with one of their Neeo production runs. I’ve asked dealer to replace this one on left and make sure replacement is not defective too.

Correct

Just brought the second (replacement) Neeo to our other house which has Ruckus APs. Paired with that system and its CA10. Same issues — WiFi drops randomly. Suspect there is a bad production run of Neeos. C4 should issue a service notice.