Anish Posted September 29, 2019 Share Posted September 29, 2019 After upgrading to os3 my 4 sight takes about 20 seconds bring up my splash screen and takes a few more seconds to populate the rooms. Even after upgrading to os 13.1. Works superfast intranet - it’s just on 4sight that’s the problem Quote Link to comment Share on other sites More sharing options...
msgreenf Posted September 29, 2019 Share Posted September 29, 2019 And you have updated the app too? Quote Link to comment Share on other sites More sharing options...
Matt Lowe Posted September 29, 2019 Share Posted September 29, 2019 took me about 7 seconds on a brand new open of the app on a cellular connection. Make sure both your system and the app are updated to the latest version. also check the upload speed of your home as this can be a factor. might try a soft reboot on the main controller if you have a memory leak. What is your main controller? -defunct- 1 Quote Link to comment Share on other sites More sharing options...
-defunct- Posted September 29, 2019 Share Posted September 29, 2019 1 hour ago, Anish said: After upgrading to os3 my 4 sight takes about 20 seconds bring up my splash screen and takes a few more seconds to populate the rooms. Even after upgrading to os 13.1. Works superfast intranet - it’s just on 4sight that’s the problem What ISP? What is your data upload speed? Quote Link to comment Share on other sites More sharing options...
SMHarman Posted September 29, 2019 Share Posted September 29, 2019 took me about 7 seconds on a brand new open of the app on a cellular connection. Make sure both your system and the app are updated to the latest version. also check the upload speed of your home as this can be a factor. might try a soft reboot on the main controller if you have a memory leak. What is your main controller?Same here. 9 seconds on HSDPA+ and 7 seconds on LTE. SPECTRUM cable 50/5 link.Sent from my E6603 using Tapatalk Quote Link to comment Share on other sites More sharing options...
Anish Posted September 30, 2019 Author Share Posted September 30, 2019 Fibre 100/100mbs. - I am located in South Africa it’s the same on LTE -about 20 seconds tried soft reboot. main controller is EA5 Quote Link to comment Share on other sites More sharing options...
Anish Posted September 30, 2019 Author Share Posted September 30, 2019 16 hours ago, Dunamivora said: What ISP? What is your data upload speed? 100 up Quote Link to comment Share on other sites More sharing options...
Anish Posted September 30, 2019 Author Share Posted September 30, 2019 17 hours ago, msgreenf said: And you have updated the app too? The app is the latest version. My os3 might be about 2-3 months old Quote Link to comment Share on other sites More sharing options...
LollerAgent Posted September 30, 2019 Share Posted September 30, 2019 I have found that while the newest app is MUCH quicker than the original OS3 app (both locally and remotely), it sometimes fails to connect when not launching freshly. The fix is usually to kill the app and re-launch it.. which results in a 1-2second connection most times. Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted September 30, 2019 Share Posted September 30, 2019 I’m also situated in South Africa and the latest app is super quick... I get 1 or 2 seconds locally and 7 or 8 seconds on Vodacom. Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted September 30, 2019 Share Posted September 30, 2019 My local upload / download speeds are identical to yours. When connecting from off site are you on Vodacom, MTN or CellC? Quote Link to comment Share on other sites More sharing options...
Anish Posted September 30, 2019 Author Share Posted September 30, 2019 1 hour ago, South Africa C4 user said: My local upload / download speeds are identical to yours. When connecting from off site are you on Vodacom, MTN or CellC? Vodacom. bht I’ve also tried fibre at my workplace with similar results -20-24 seconds. I suspect it’s because I’m on an older version of os3. Will get my installer to upgrade it this week and update you Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted September 30, 2019 Share Posted September 30, 2019 1 hour ago, Anish said: Vodacom. bht I’ve also tried fibre at my workplace with similar results -20-24 seconds. I suspect it’s because I’m on an older version of os3. Will get my installer to upgrade it this week and update you Good luck... could be. I am on OS3.1 Quote Link to comment Share on other sites More sharing options...
jakblak Posted September 30, 2019 Share Posted September 30, 2019 23 hours ago, Anish said: After upgrading to os3 my 4 sight takes about 20 seconds bring up my splash screen and takes a few more seconds to populate the rooms. Even after upgrading to os 13.1. Works superfast intranet - it’s just on 4sight that’s the problem Hi @Anish, if you're interested I'd be happy to have my team take a look at your app logs to see if we can diagnose why your connection times are slow. South Africa C4 user and Anish 1 1 Quote Link to comment Share on other sites More sharing options...
Drake0508 Posted September 30, 2019 Share Posted September 30, 2019 I am seeing the same thing. Long load times of at least 20 seconds and then the screens don’t fully load. And suddenly my cameras are no longer showing the preview again. Sent from my iPhone using Tapatalk Anish 1 Quote Link to comment Share on other sites More sharing options...
Anish Posted October 1, 2019 Author Share Posted October 1, 2019 13 hours ago, Drake0508 said: I am seeing the same thing. Long load times of at least 20 seconds and then the screens don’t fully load. And suddenly my cameras are no longer showing the preview again. Sent from my iPhone using Tapatalk Exactly the same issue on my side Quote Link to comment Share on other sites More sharing options...
drmark12pa Posted October 2, 2019 Share Posted October 2, 2019 I was seeing quite a bit of lag on my Galaxy S10. Usually, I would have to kill the app and restart at times to connect. However, I noticed I had to manually go into the Google Play Store and update the app which seems to have improved the connection speed. Quote Link to comment Share on other sites More sharing options...
Gary Leeds UK Posted October 2, 2019 Share Posted October 2, 2019 On 3.1 with Updated App App started off fast to upload, however it started becoming slower both on 4g and WiFi Not sure why - However My Iphones have all updated to os13 Quote Link to comment Share on other sites More sharing options...
Anish Posted October 3, 2019 Author Share Posted October 3, 2019 On 9/30/2019 at 9:39 PM, South Africa C4 user said: Good luck... could be. I am on OS3.1 Updated to os3.1. Still the same I’m afraid. Takes about 45-60 seconds to load the splash page. I should have stayed on os2.... Quote Link to comment Share on other sites More sharing options...
JSTRONG Posted October 3, 2019 Share Posted October 3, 2019 Anish , jakblak offered to look at the logs. I suggest you take his up on his offer. He is not charging you. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted October 3, 2019 Share Posted October 3, 2019 not only is he not charging you - he is part of the iOS dev team for Control4 - so he can actually find and fix the problem(s) JSTRONG 1 Quote Link to comment Share on other sites More sharing options...
Anish Posted October 3, 2019 Author Share Posted October 3, 2019 I did. He’s on it as we speak. Thanks Jakblak msgreenf and cdcllc 1 1 Quote Link to comment Share on other sites More sharing options...
jakblak Posted October 4, 2019 Share Posted October 4, 2019 8 hours ago, Anish said: I did. He’s on it as we speak. Thanks Jakblak Not a problem, I'm always happy to help. The development team is working through the issue with the web services team. I'll post here when I know more Neo1738 and LollerAgent 2 Quote Link to comment Share on other sites More sharing options...
SMHarman Posted October 10, 2019 Share Posted October 10, 2019 Not a problem, I'm always happy to help. The development team is working through the issue with the web services team. I'll post here when I know moreKnow anymore. Enquiring minds and all that. Sent from my E6603 using Tapatalk Quote Link to comment Share on other sites More sharing options...
prabeau Posted October 10, 2019 Share Posted October 10, 2019 On 9/30/2019 at 9:58 AM, LollerAgent said: I have found that while the newest app is MUCH quicker than the original OS3 app (both locally and remotely), it sometimes fails to connect when not launching freshly. The fix is usually to kill the app and re-launch it.. which results in a 1-2second connection most times. Same here on updated iPhone X , on 3.1. No issues with Android Quote Link to comment Share on other sites More sharing options...
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