Jonathan, C4 Engineer

On the mobile side it really doesn't take away resources to work on those areas. We have developers working on all 3 of the areas mentioned by @wnpublic.  Media wall does have an important place in the platform and has been highly requested feature allowing dealers more lines of revenue than they previously had before. This didn't come at a sacrifice to intercom or performance issues that are also being worked on. Those previously mentioned pain points each have their own unique challenges and problems to work through but are of high priority to the dev team to resolve. I hope that calms any fears about the focus of work. 

On the mobile side it really doesn't take away resources to work on those areas. We have developers working on all 3 of the areas mentioned by @wnpublic.  Media wall does have an important place in the platform and has been highly requested feature allowing dealers more lines of revenue than they previously had before. This didn't come at a sacrifice to intercom or performance issues that are also being worked on. Those previously mentioned pain points each have their own unique challenges and problems to work through but are of high priority to the dev team to resolve. I hope that calms any fears about the focus of work. 

On the mobile side it really doesn't take away resources to work on those areas. We have developers working on all 3 of the areas mentioned by @wnpublic.  Media wall does have an important place in the platform and has been highly requested feature allowing dealers more lines of revenue than they previously had before. This didn't come at a sacrifice to intercom or performance issues that are also being worked on. Those previously mentioned pain points each have their own unique challenges and problems to work through but are of high priority to the dev team to resolve. I hope that calms any fears about the focus of work. 

Outside looking in it's easy to see that the point of view appears that there's just one group that makes everything work. Because there's just 1 app that allows us all to interface with our homes but in reality there's a dev group for drivers, one for core controller work, QT, OvrC, Cloud Services, Android and iOS to name a few. Sometimes we all have a piece of the pie and we implement things at different times base on priorities for the group. But rest assured we are all moving towards the same goals and that's the best customer experience we can provide. It really is our passion. Thanks for hanging in there with us as we improve with every release.

Outside looking in it's easy to see that the point of view appears that there's just one group that makes everything work. Because there's just 1 app that allows us all to interface with our homes but in reality there's a dev group for drivers, one for core controller work, QT, OvrC, Cloud Services, Android and iOS to name a few. Sometimes we all have a piece of the pie and we implement things at different times base on priorities for the group. But rest assured we are all moving towards the same goals and that's the best customer experience we can provide. It really is our passion. Thanks for hanging in there with us as we improve with every release.

We are also (and I speak for iOS users) really really looking forward to having the intercom functionality embedded in the main C4 app!

Outside looking in it's easy to see that the point of view appears that there's just one group that makes everything work. Because there's just 1 app that allows us all to interface with our homes but in reality there's a dev group for drivers, one for core controller work, QT, OvrC, Cloud Services, Android and iOS to name a few. Sometimes we all have a piece of the pie and we implement things at different times base on priorities for the group. But rest assured we are all moving towards the same goals and that's the best customer experience we can provide. It really is our passion. Thanks for hanging in there with us as we improve with every release.

Just wanted to give an update to let you all know we hear your concerns and feel them too. Many of the developers at SnapOne/Control4 use the systems in their home and have 1 or more mobile devices we test our homes against (iOS and Android). There are some things we as developers on the platform can do in order to make the app as fast as possible in connecting to the controller, both locally and remote. There are some things we are doing within the app to improve this and some things out of our hands that involve overall infrastructure changes and support from other groups outside of the developer group to improve this. Things are in motion to get this all to happen and I am sure once it's done the results should be a great improvement. It is currently a top priority in the mobile dev group and a lot of engineering effort is going into this pain point.

We want the app as fast as possible as well, and strive to make this a reality. Thank you for your patience and understanding as we work to bring a much faster experience to iOS (we have some catching up to do) and Android users. 

Just wanted to give an update to let you all know we hear your concerns and feel them too. Many of the developers at SnapOne/Control4 use the systems in their home and have 1 or more mobile devices we test our homes against (iOS and Android). There are some things we as developers on the platform can do in order to make the app as fast as possible in connecting to the controller, both locally and remote. There are some things we are doing within the app to improve this and some things out of our hands that involve overall infrastructure changes and support from other groups outside of the developer group to improve this. Things are in motion to get this all to happen and I am sure once it's done the results should be a great improvement. It is currently a top priority in the mobile dev group and a lot of engineering effort is going into this pain point.

We want the app as fast as possible as well, and strive to make this a reality. Thank you for your patience and understanding as we work to bring a much faster experience to iOS (we have some catching up to do) and Android users. 

Just wanted to give an update to let you all know we hear your concerns and feel them too. Many of the developers at SnapOne/Control4 use the systems in their home and have 1 or more mobile devices we test our homes against (iOS and Android). There are some things we as developers on the platform can do in order to make the app as fast as possible in connecting to the controller, both locally and remote. There are some things we are doing within the app to improve this and some things out of our hands that involve overall infrastructure changes and support from other groups outside of the developer group to improve this. Things are in motion to get this all to happen and I am sure once it's done the results should be a great improvement. It is currently a top priority in the mobile dev group and a lot of engineering effort is going into this pain point.

We want the app as fast as possible as well, and strive to make this a reality. Thank you for your patience and understanding as we work to bring a much faster experience to iOS (we have some catching up to do) and Android users. 

Working perfectly for me too.  Thanks!

I must say that I never ever control volume / mute from this area in the app except when testing it following reading this thread…
Last night it was still not working but today after the new app update it is working.
Well done C4!

Not a beta tester. But I did get a c4 app update that rolled out this morning. With this update both the slider and buttons and the position on the processor are all working and syncing as they should. The slider and buttons are working together now and I see no anomalies. I only spent about 5 minutes testing it but looked good to me. I did not test the mute button.,....

For anyone still having a volume slider issue, or mute button issue can you please message me? 
I'd like to know what version of the iOS app you're using, what driver you are using and I will probably need your app log once you've reproduced the problem in the app. 

This has been submitted to the iOS team as a bug: CI-17379
I'll update this post when it has been resolved by the developers and begins to make it through to the beta and release phases.

This has been submitted to the iOS team as a bug: CI-17379
I'll update this post when it has been resolved by the developers and begins to make it through to the beta and release phases.

Hey there, my name is Trevor Andersen - I'm a developer for Control4's mobile apps. We're aware of an issue where the iOS app has slower start up times than the android app, but other than that, they should perform similarly. If there's an issue where sessions are starting slowly for you, that's something we'd like to look at and hopefully fix before you have to go out and buy new hardware.
Would you mind giving me some details about what part of it is behaving slowly for you? A video of the problem would be helpful, or if that's not possible, a list of steps you use to reproduce the problem. From personal experience, I haven't had a lot of trouble with the sessions page starting slowly, so I'm wondering if there's something different about the device or driver you're using to start a session - so details about that would help me as well.
Thanks for your help!

There were some changes that Apple made to how certificates are handled on iOS 13. It's a hand shaking issue between the mobile client and the controller. The certificate being used on the controller as part of this process needs to be updated. If you directly message me the common names of  any of the controllers that are experiencing this behavior I will escalate the issue with our teams to push out new certificates to your controllers.

Hey C4Forums Community. I just wanted to take a moment to introduce myself. My name is Jonathan Brown, I work for Control4(SnapAV) Customer Interface group. I am a Senior Software Engineer on the iOS team. I plan on spending time in the forums off and on to check in to see if I can help troubleshoot and resolve posts where I can and or direct your issues that might need additional help to others in our organization who might have more of an impact on issues I see being posted. I am looking to be a resource to help solve as many community issues as I can. 
- Jonathan Brown
Senior Software Engineer
Control4/SnapAV

DatBear - welcome.   The more C4/SnapAV ears and eyes (and brains) on this forum the better.
How about bringing back the Apple Watch app please.  Convenience factor 100 when out at the grill or in the pool and want to quickly skip a song or adjust volume levels.
Also another vote for getting the Apple HomeKit integration done as was announced by C4 some time ago.  C4 will win when it *easily* integrates with all of the majors including Apple HomeKit and Google Home.

I found out who he was just yesterday. He's certainly an asset to C4Forums and will have much greater knowledge when it comes to drivers and such. Funny thing is he sits like 2 rows over from me I just didn't connect his display name with his actual name. 

Hey C4Forums Community. I just wanted to take a moment to introduce myself. My name is Jonathan Brown, I work for Control4(SnapAV) Customer Interface group. I am a Senior Software Engineer on the iOS team. I plan on spending time in the forums off and on to check in to see if I can help troubleshoot and resolve posts where I can and or direct your issues that might need additional help to others in our organization who might have more of an impact on issues I see being posted. I am looking to be a resource to help solve as many community issues as I can. 
- Jonathan Brown
Senior Software Engineer
Control4/SnapAV

I found out who he was just yesterday. He's certainly an asset to C4Forums and will have much greater knowledge when it comes to drivers and such. Funny thing is he sits like 2 rows over from me I just didn't connect his display name with his actual name. 

I have forwarded your suggestions to the Product Manager and UX Manager to evaluate and prioritize your suggestion. Thanks for providing it.  

Haha, not sure who that is but just here to lend a hand and help find solutions to problems where I can.