Arryve Posted December 7, 2021 Share Posted December 7, 2021 Noticed today that my controller keeps asking for my C4 password through the app, but won’t take the password - so I tried to access customer.Control4.com and the site loads, but won’t allow me to login. Any known issues at the moment? Quote Link to comment Share on other sites More sharing options...
Rexabyte Posted December 7, 2021 Share Posted December 7, 2021 AWS is having a fairly massive outage in us-east-1, it could be related. Quote Link to comment Share on other sites More sharing options...
tdougray Posted December 7, 2021 Share Posted December 7, 2021 4 sight , Alexa and iOS app all down for me Quote Link to comment Share on other sites More sharing options...
Neo1738 Posted December 7, 2021 Share Posted December 7, 2021 if you sign up you get emails when this stuff happens. Amazon web service outage causing c4 issues Andrew H 1 Quote Link to comment Share on other sites More sharing options...
Andrew H Posted December 7, 2021 Share Posted December 7, 2021 According to Control4's status tracker the AWS outage is causing issues with many SnapOne services. -defunct- 1 Quote Link to comment Share on other sites More sharing options...
jamesc4 Posted December 7, 2021 Share Posted December 7, 2021 any ETA for the FIX? Quote Link to comment Share on other sites More sharing options...
msgreenf Posted December 7, 2021 Share Posted December 7, 2021 still a large AWS issue in US east... Quote Link to comment Share on other sites More sharing options...
Rexabyte Posted December 7, 2021 Share Posted December 7, 2021 Quote [11:26 AM PST] We are seeing impact to multiple AWS APIs in the US-EAST-1 Region. This issue is also affecting some of our monitoring and incident response tooling, which is delaying our ability to provide updates. Services impacted include: EC2, Connect, DynamoDB, Glue, Athena, Timestream, and Chime and other AWS Services in US-EAST-1. The root cause of this issue is an impairment of several network devices in the US-EAST-1 Region. We are pursuing multiple mitigation paths in parallel, and have seen some signs of recovery, but we do not have an ETA for full recovery at this time. Root logins for consoles in all AWS regions are affected by this issue, however customers can login to consoles other than US-EAST-1 by using an IAM role for authentication. https://status.aws.amazon.com/ Andrew H 1 Quote Link to comment Share on other sites More sharing options...
tmj4 Posted December 7, 2021 Share Posted December 7, 2021 So which intern ran their playbook against the wrong inventory at AWS this time? Quote Link to comment Share on other sites More sharing options...
BBLV Posted December 7, 2021 Share Posted December 7, 2021 I'm in California fwiw and haven't been able to connect via my iOS Control4 app for more than an hour. Is there a way to connect locally to control things like music when there are C4 server issues? Seems like something that could be handled better rather than zero access to my local C4 system... Quote Link to comment Share on other sites More sharing options...
Topfox Posted December 7, 2021 Share Posted December 7, 2021 To those who know me I might be bias, but time to migrate to Azure msgreenf 1 Quote Link to comment Share on other sites More sharing options...
msgreenf Posted December 7, 2021 Share Posted December 7, 2021 1 minute ago, Topfox said: To those who know me I might be bias, but time to migrate to Azure but azure ain't perfect either...no cloud is.... Quote Link to comment Share on other sites More sharing options...
TFlury Posted December 7, 2021 Share Posted December 7, 2021 1 hour ago, BBLV said: I'm in California fwiw and haven't been able to connect via my iOS Control4 app for more than an hour. Is there a way to connect locally to control things like music when there are C4 server issues? Seems like something that could be handled better rather than zero access to my local C4 system... The only way I have been able to do anything is through remote PC / VPN to networks and use composer pro. Had to turn on some lights for the wife and do some remote programing for installers. Quote Link to comment Share on other sites More sharing options...
Neo1738 Posted December 7, 2021 Share Posted December 7, 2021 TS and remotes still work. Reason I'm happy I have 2 portable TS just carried one around w me. Quote Link to comment Share on other sites More sharing options...
jamesc4 Posted December 7, 2021 Share Posted December 7, 2021 Why would Somfy SDN shades not work Locally. Delete - Unrelated Quote Link to comment Share on other sites More sharing options...
jamesc4 Posted December 8, 2021 Share Posted December 8, 2021 Can’t C4 have there own clouds !! Quote Link to comment Share on other sites More sharing options...
Topfox Posted December 8, 2021 Share Posted December 8, 2021 Finally back online n Quote Link to comment Share on other sites More sharing options...
BBLV Posted December 8, 2021 Share Posted December 8, 2021 3 hours ago, jamesc4 said: Can’t C4 have there own clouds !! Or redundancy.... Kinda insane not to. Quote Link to comment Share on other sites More sharing options...
Topfox Posted December 8, 2021 Share Posted December 8, 2021 Supposedly all services back online, but having issues with Alexa discovering C4 items. Basically all my Alexa C4 items showed broken, removed them and no they aren’t being rediscovered. Will try again tomorrow. Quote Link to comment Share on other sites More sharing options...
rogocop Posted December 8, 2021 Share Posted December 8, 2021 9 hours ago, BBLV said: I'm in California fwiw and haven't been able to connect via my iOS Control4 app for more than an hour. Is there a way to connect locally to control things like music when there are C4 server issues? Seems like something that could be handled better rather than zero access to my local C4 system... Totally agree! Have had my C4 system for a year without any major outage’s or issues. Was very surprised yesterday when nothing worked in my local system (Stockholm, Sweden) due to a malfunction in the C4 servers. Seems like a major flaw in the architecture that I was not aware of prior to choosing C4. BBLV 1 Quote Link to comment Share on other sites More sharing options...
Andrew H Posted December 8, 2021 Share Posted December 8, 2021 9 hours ago, BBLV said: Or redundancy.... Kinda insane not to. I'm sure they do have redundancy ... within the AWS cloud. Keep in mind that a large scale outage like this is uncommon for AWS. While I agree that its very inconvenient to have all of their cloud services offline for a day, lets not pretend as though AWS does this often, or that C4 is the only major company who experienced outages as a result. Having an in-house server for redundancy negates a lot of the incentives of using a 3rd party cloud provider in the first place. Maintaining both increases both the cost and work required to keep everything online, where the main benefit of a hosted solution is to decrease both cost and effort. If AWS was dropping off like this every week, every month, or even once every couple of months then, yes, it would be reasonable to suggest that they move away from hosting there or that they have redundancy someplace else. That's simply not the case though. 18 hours ago, BBLV said: Is there a way to connect locally to control things like music when there are C4 server issues? Seems like something that could be handled better rather than zero access to my local C4 system... Here I would tend to agree with you. I can see why authentication is best done through their servers, but it seems like there should have been some fail-over process which would have allowed the controllers to authenticate locally. I'm not familiar with the details of Control4's authentication process, and it's possible that something like this is in place but was not triggered due to the fact that AWS was not totally offline. Again, that's just speculation and if someone from C4 would like to correct me, I'd be glad to know. RyanE and South Africa C4 user 2 Quote Link to comment Share on other sites More sharing options...
RAV Posted December 8, 2021 Share Posted December 8, 2021 "Alexa discover devices" repaired the connection for me the morning after. msgreenf 1 Quote Link to comment Share on other sites More sharing options...
Neo1738 Posted December 8, 2021 Share Posted December 8, 2021 12 hours ago, rogocop said: Totally agree! Have had my C4 system for a year without any major outage’s or issues. Was very surprised yesterday when nothing worked in my local system (Stockholm, Sweden) due to a malfunction in the C4 servers. Seems like a major flaw in the architecture that I was not aware of prior to choosing C4. but they do, if you have a remote or touch screen (as well as any keypads, theromstats, etc they all still work) you just couldn't access from the app. Quote Link to comment Share on other sites More sharing options...
eggzlot Posted December 8, 2021 Share Posted December 8, 2021 I mean from what I read large companies like Venmo, DoorDash, Roku, Southwest, Toyota, Spotify and Banks all had issues yesterday - so it is not just C4 of their lack of architectural planning and design. Heck even Amazon had to stop a few warehouse/processing facilities. Is it annoying sure it is but those companies likely have way more money invested in talent to design their systems and they all went down too. Andrew H, wnpublic, Neo1738 and 1 other 4 Quote Link to comment Share on other sites More sharing options...
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