Jonathan, C4 Engineer

As a mobile dev that works for Snap One (Control4) one of the duties we perform is to look on the forums for issues being reported on the mobile platform. If you would like your issue to be noticed you can help out by creating your title in a manner that helps us identify the post as one that's in need of some help/troubleshooting for the mobile apps. The posts that catch our eye are ones that are in the Troubleshooting and bugs discussion board. I propose you start your title first with the platform you're having an issue with then the feature or component that doesn't seem to be working correctly. 
Example Titles
iOS: Intercom not working on ..... iOS: Camera does not stream when (remote/local) etc Android: Now Playing doesn't..... Another thing we will always ask you when trying to support you is what is your director version and app version. It's helpful if you can already include that in the description of your post along with the steps you follow to cause the issue. Once we see your post we'll reach out to let you know we are creating a ticket and ask you to PM your email so we can work with you directly on the issue. We would also most likely ask for your application logs at this point in the direct communcation.
So recap
Post in Troubleshooting/Bugs Include Platform(iOS/Android/etc) in the title along with feature or component that is the issue Include app and director version in the body as well as the steps your following to produce the issue

This is a database upgrade issue within the app. It doesn't happen often and depending on your app that's installed and what you might be installing over it there can occur some conflict in the upgrade or change. Simplest fix is to delete the app and install it again.

This is in our pipeline to be fixed and the current state is fixing. This means it will be included in either this coming beta release or the next one. The engineer is currently unavailable so I don't have a more precise date at the moment.

Those who have duplicated the issue. Can you provide the following to assist us with troubleshooting?
Interface Device: Android/T3/T4/iOS 
Director Version: 
Mobile App Version (if applicable):
Also if you can confirm if it's not working for all interfaces you have not just T3/T4s if that's where it occurs?  
Meaning if it's reproducible on a T3 is it also reproducible on Android or iPhone.

It's been a very long time.....I posted and others commected long ago about the connectivity of the ap....disconnecting consistantly while in us when the iphone screen ws closed or yu left the ap for a period. Well, earlier this week the latest update nor provides smooth always connected state while using the ap. I've used it now a few times and it is a great experience. I can go the screen on impulse and it is there and active and responsive. No waiting 3-4 seconds for it to reconnect. It has improved in small increments the last couple updates but now it's just about perfect. It's like it used to be. THANK YOU to those involved making this happen!

I believe the version with the fix is going to be 322.21. Once you get this version please let me know if this continues to be a problem for you.

I believe the version with the fix is going to be 322.21. Once you get this version please let me know if this continues to be a problem for you.

Yes this isn't a sync or setting issue. We had a small issue with displaying celsius. We fixed this already and you should be seeing this fixed in the next Test Flight build

Thanks Jonathan, I will speak to my dealer about upgrading.

We do have a minimum OS version requirement to be able to utilize all of the new network speed and connection improvements. Which is 3.2.4

Delete the app and reinstall it. Sorry for the inconvenience. Resetting the app doesn't actually remove the database. It just clears it out. Deleting the app and reinstalling it will fix that migration problem.

Delete the app and reinstall it. Sorry for the inconvenience. Resetting the app doesn't actually remove the database. It just clears it out. Deleting the app and reinstalling it will fix that migration problem.

Yep an overhaul to the connectivity code was released. You should be seeing significant improvement with connection speeds. Update in App Store ASAP

As a mobile dev that works for Snap One (Control4) one of the duties we perform is to look on the forums for issues being reported on the mobile platform. If you would like your issue to be noticed you can help out by creating your title in a manner that helps us identify the post as one that's in need of some help/troubleshooting for the mobile apps. The posts that catch our eye are ones that are in the Troubleshooting and bugs discussion board. I propose you start your title first with the platform you're having an issue with then the feature or component that doesn't seem to be working correctly. 
Example Titles
iOS: Intercom not working on ..... iOS: Camera does not stream when (remote/local) etc Android: Now Playing doesn't..... Another thing we will always ask you when trying to support you is what is your director version and app version. It's helpful if you can already include that in the description of your post along with the steps you follow to cause the issue. Once we see your post we'll reach out to let you know we are creating a ticket and ask you to PM your email so we can work with you directly on the issue. We would also most likely ask for your application logs at this point in the direct communcation.
So recap
Post in Troubleshooting/Bugs Include Platform(iOS/Android/etc) in the title along with feature or component that is the issue Include app and director version in the body as well as the steps your following to produce the issue

This is great. For some items I’ve found myself defaulting to the manufacturers app because it would take so long for C4 app to open on my iPhone. Example looking at my security cameras, but now with this update I think I can go back to relying on C4 app vs doing some tasks in C4 and some in manufacturer apps. 

I was the exact same way. Sometimes the cameras, sometimes the shades, etc… because the app took so long to load. This is a MASSIVE improvement and I’m very thankful. Great work team. 

Ok I understand now. So this is something we're aware of and working to resolve.

There are a few things that could mean. Are you talking about about the time it takes to open the app from getting a notification? It you could be referring to the call speed of video and audio while in the call? 
Depending on what you are referring to the answer is maybe. I know that's not too helpful but intercom calls and the process for notifications and answering calls is a different communication path than logging in and using your home. Our focus was on the latter. The path to communicate with the controller and main features of the app were the main focus of this last release. But rest assured we understand the needs to make intercom work as fast as possible and we are always working to improve that process as well.

Ok I understand now. So this is something we're aware of and working to resolve.

Ok I understand now. So this is something we're aware of and working to resolve.

Ok I understand now. So this is something we're aware of and working to resolve.

There are a few things that could mean. Are you talking about about the time it takes to open the app from getting a notification? It you could be referring to the call speed of video and audio while in the call? 
Depending on what you are referring to the answer is maybe. I know that's not too helpful but intercom calls and the process for notifications and answering calls is a different communication path than logging in and using your home. Our focus was on the latter. The path to communicate with the controller and main features of the app were the main focus of this last release. But rest assured we understand the needs to make intercom work as fast as possible and we are always working to improve that process as well.

@Amr,
I noticed on your bug report that you have an HC800 running your system. Unfortunately, we weren't able to get all the speed improvements working against that controller's older chipset, so you will see some speed improvements but won't have the complete optimized experience.  In order to get optimal speeds you'll need an EA or CA series controller with OS 3.2.4 or above.

Yep an overhaul to the connectivity code was released. You should be seeing significant improvement with connection speeds. Update in App Store ASAP

Great job ~ Dubai to UK is fast ~ great job