Amr Posted May 10, 2022 Share Posted May 10, 2022 I noticed the difference in speed, much better and faster in LAN mode, I have to test it with 4Sight but it’s much better on IOS 15.4.1, iPhone 13 Pro Max Dueport, Jonathan, C4 Engineer, jimbones and 1 other 4 Quote Link to comment Share on other sites More sharing options...
Jonathan, C4 Engineer Posted May 10, 2022 Share Posted May 10, 2022 Yep an overhaul to the connectivity code was released. You should be seeing significant improvement with connection speeds. Update in App Store ASAP THE L1ZARD KING, Andrew luecke and Dueport 2 1 Quote Link to comment Share on other sites More sharing options...
Darin, PM C4 CX Platform Posted May 10, 2022 Share Posted May 10, 2022 You should see improvements across the board especially for remote connection times, the updated version to look for is 322.18 or above. When connecting over 4Sight look for the lightning bolt to know you connected through the new Lightning servers, but be aware that these remote speed improvements only work with the newer OS 3 builds so it may require an OS update to get the speed improvements if your system is running an outdated OS. Here is a video of me connecting over 4Sight on a solid Wi-Fi connection averaging 2-3 seconds to be fully connected. RPReplay_Final1652165140.mov Dueport, Neo1738, Amr and 3 others 6 Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted May 10, 2022 Share Posted May 10, 2022 I was vey excited to read this and have updated my iPad and my iPhone to the new version… To my disbelief, neither device was able to connect to my system initially… With lots of coaxing I got the iPhone to load up the system and after that first load, every future load of the system has been super quick and everything seems to function immediately (which was a problem previously). My 18 month old iPad is another story. It simply would not open the app and when it finally did, it only had one room and going to the room chooser menu gives an empty list. Equally accessing the C4 menu gives an empty list and choosing security or comfort or lighting etc. gives a blank scene. I have not tried deleting the app and re-installing… that will be my next test but I must say that I am terrified of the next time I refresh navigators having had to nurse my iPhone through the app update and having failed to nurse my iPad through the update! Quote Link to comment Share on other sites More sharing options...
msgreenf Posted May 10, 2022 Share Posted May 10, 2022 What iPad and what iOS version? Quote Link to comment Share on other sites More sharing options...
Darin, PM C4 CX Platform Posted May 10, 2022 Share Posted May 10, 2022 11 minutes ago, South Africa C4 user said: I was vey excited to read this and have updated my iPad and my iPhone to the new version… To my disbelief, neither device was able to connect to my system initially… With lots of coaxing I got the iPhone to load up the system and after that first load, every future load of the system has been super quick and everything seems to function immediately (which was a problem previously). My 18 month old iPad is another story. It simply would not open the app and when it finally did, it only had one room and going to the room chooser menu gives an empty list. Equally accessing the C4 menu gives an empty list and choosing security or comfort or lighting etc. gives a blank scene. I have not tried deleting the app and re-installing… that will be my next test but I must say that I am terrified of the next time I refresh navigators having had to nurse my iPhone through the app update and having failed to nurse my iPad through the update! @South Africa C4 user Can you pull logs from your iPad and DM them to me, so I can write up a bug for the team to look into. This was a complete overhaul of how things connect/work, so it is possible a bug or two were missed. Quote Link to comment Share on other sites More sharing options...
Amr Posted May 10, 2022 Author Share Posted May 10, 2022 1 hour ago, Darin, C4 PM UI said: You should see improvements across the board especially for remote connection times, the updated version to look for is 322.18 or above. When connecting over 4Sight look for the lightning bolt to know you connected through the new Lightning servers, but be aware that these remote speed improvements only work with the newer OS 3 builds so it may require an OS update to get the speed improvements if your system is running an outdated OS. Here is a video of me connecting over 4Sight on a solid Wi-Fi connection averaging 2-3 seconds to be fully connected. RPReplay_Final1652165140.mov 2.24 MB · 6 downloads It’s super faster now I can confirm, even on remote 4G connection, improved by 2-3 seconds at least, great really, am happy the extra $20 comes handy and to a very good use pls take my money Jonathan, C4 Engineer and Dueport 2 Quote Link to comment Share on other sites More sharing options...
ekohn00 Posted May 10, 2022 Share Posted May 10, 2022 ok phone seems faster, but booting on the Mac studio was almost instantaneous! (its the iPhone app on the studio - there's no native MacOS version) Quote Link to comment Share on other sites More sharing options...
C4 User Posted May 10, 2022 Share Posted May 10, 2022 (edited) I love it. iPhone 13 Pro and iPad 11” Pro are both almost instant after initial refresh. Great job C4! I can’t wait to see what you guys are rolling out in IOS 3.3 or is it 4.0 :). Edited May 10, 2022 by C4 User Jonathan, C4 Engineer 1 Quote Link to comment Share on other sites More sharing options...
SMHarman Posted May 10, 2022 Share Posted May 10, 2022 Wow that's fast. Jonathan, C4 Engineer 1 Quote Link to comment Share on other sites More sharing options...
Amr Posted May 10, 2022 Author Share Posted May 10, 2022 Now I wish Android app can be as fast! IOS is now faster than Android C4 app! Good work really knowing that working with Apple is a pain in the neck! Quote Link to comment Share on other sites More sharing options...
msgreenf Posted May 10, 2022 Share Posted May 10, 2022 31 minutes ago, Amr said: Now I wish Android app can be as fast! IOS is now faster than Android C4 app! Good work really knowing that working with Apple is a pain in the neck! Android app beta is very fast. There's a public beta in the app store Quote Link to comment Share on other sites More sharing options...
Darin, PM C4 CX Platform Posted May 11, 2022 Share Posted May 11, 2022 7 hours ago, Amr said: I noticed the difference in speed, much better and faster in LAN mode, I have to test it with 4Sight but it’s much better on IOS 15.4.1, iPhone 13 Pro Max @Amr, I noticed on your bug report that you have an HC800 running your system. Unfortunately, we weren't able to get all the speed improvements working against that controller's older chipset, so you will see some speed improvements but won't have the complete optimized experience. In order to get optimal speeds you'll need an EA or CA series controller with OS 3.2.4 or above. Jonathan, C4 Engineer, South Africa C4 user and Andrew luecke 1 2 Quote Link to comment Share on other sites More sharing options...
Amr Posted May 11, 2022 Author Share Posted May 11, 2022 3 hours ago, Darin, C4 PM UI said: @Amr, I noticed on your bug report that you have an HC800 running your system. Unfortunately, we weren't able to get all the speed improvements working against that controller's older chipset, so you will see some speed improvements but won't have the complete optimized experience. In order to get optimal speeds you'll need an EA or CA series controller with OS 3.2.4 or above. I do have an EA5, I will upgrade this Christmas Quote Link to comment Share on other sites More sharing options...
Gary Leeds UK Posted May 11, 2022 Share Posted May 11, 2022 Great job ~ Dubai to UK is fast ~ great job Jonathan, C4 Engineer 1 Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted May 11, 2022 Share Posted May 11, 2022 18 hours ago, Darin, C4 PM UI said: @South Africa C4 user Can you pull logs from your iPad and DM them to me, so I can write up a bug for the team to look into. This was a complete overhaul of how things connect/work, so it is possible a bug or two were missed. Thanks @Darin, C4 PM UI - I will send some logs and details tonight / tomorrow. Quote Link to comment Share on other sites More sharing options...
LollerAgent Posted May 11, 2022 Share Posted May 11, 2022 I have v322.18.0 of the iOS app and my director is a EA5-V2 running 3.2.1. I don't see the lightning bolt under the "Status" section of the app. Am I missing something? Rob21 1 Quote Link to comment Share on other sites More sharing options...
DanITman Posted May 11, 2022 Share Posted May 11, 2022 42 minutes ago, LollerAgent said: I have v322.18.0 of the iOS app and my director is a EA5-V2 running 3.2.1. I don't see the lightning bolt under the "Status" section of the app. Am I missing something? I don't see it yet either. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted May 11, 2022 Share Posted May 11, 2022 I also don’t see the lightning bolt on iPadOS but I am running that build…and its fast Rob21 1 Quote Link to comment Share on other sites More sharing options...
DanITman Posted May 11, 2022 Share Posted May 11, 2022 30 minutes ago, msgreenf said: I also don’t see the lightning bolt on iPadOS but I am running that build…and its fast Does your loading screen have a progress bar that goes left to right? Quote Link to comment Share on other sites More sharing options...
anon2828 Posted May 11, 2022 Share Posted May 11, 2022 Looks like when it is connected locally you get a icon and "CONNECTED" Appears that when you are connected via 4Sight (remote not over the local LAN/WiFi connection) you get the with the Lightening Bolt and "CONNECTED" Try turning off your WiFi on your phone and force a connection via your cell provider to see the difference - I have noticed that I don't always get the globe and lightening bolt - sometimes just the word CONNECTED. Looks like you no longer get the Connecting Progress Bar - probably because it loads so fast now you don't need it. All above comments are on iOS. Agree - both are fast - WiFi local connection is impressive Nice work C4. Quote Link to comment Share on other sites More sharing options...
Rob21 Posted May 11, 2022 Share Posted May 11, 2022 I am absolutely thrilled about this update. I hope similar improvements can be made to Alexa speed so we could stop hearing about the “device not responding” issue. anon2828 1 Quote Link to comment Share on other sites More sharing options...
Jonathan, C4 Engineer Posted May 11, 2022 Share Posted May 11, 2022 3 hours ago, LollerAgent said: I have v322.18.0 of the iOS app and my director is a EA5-V2 running 3.2.1. I don't see the lightning bolt under the "Status" section of the app. Am I missing something? Your controller needs to be updated. It needs to be on 3.24 and above. Quote Link to comment Share on other sites More sharing options...
Rob21 Posted May 11, 2022 Share Posted May 11, 2022 The lightning bolt just appeared for me on both my iPad and iPhone. Quote Link to comment Share on other sites More sharing options...
Darin, PM C4 CX Platform Posted May 11, 2022 Share Posted May 11, 2022 2 hours ago, anon2828 said: Looks like when it is connected locally you get a icon and "CONNECTED" Appears that when you are connected via 4Sight (remote not over the local LAN/WiFi connection) you get the with the Lightening Bolt and "CONNECTED" Try turning off your WiFi on your phone and force a connection via your cell provider to see the difference - I have noticed that I don't always get the globe and lightening bolt - sometimes just the word CONNECTED. Looks like you no longer get the Connecting Progress Bar - probably because it loads so fast now you don't need it. All above comments are on iOS. Agree - both are fast - WiFi local connection is impressive Nice work C4. Here are the 3 different connection types, pictured top to bottom. Local Remote (Legacy) Remote (New) Andrew luecke and buckeye 1 1 Quote Link to comment Share on other sites More sharing options...
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