Gary Leeds UK Posted January 20 Share Posted January 20 I agree ~ it’s all smoke and mirrors at the the moment my dealer is now classed has independent Control4 dealer on c4 app do feel for the dealers ~ having done something like this about 20 years ago in my industry Quote Link to comment Share on other sites More sharing options...
msgreenf Posted January 20 Share Posted January 20 7 minutes ago, Gary Leeds UK said: I agree ~ it’s all smoke and mirrors at the the moment my dealer is now classed has independent Control4 dealer on c4 app do feel for the dealers ~ having done something like this about 20 years ago in my industry it's not smoke and mirrors...its the pre-announcement of a new product coming in April....that is not smoke and mirrors at all Quote Link to comment Share on other sites More sharing options...
Gary Leeds UK Posted January 20 Share Posted January 20 I hope so Mitch Quote Link to comment Share on other sites More sharing options...
therockhr Posted January 20 Share Posted January 20 1 hour ago, msgreenf said: I just don't agree at all. I have amazing engineering in Greece as an example No one off shores to Europe Quote Link to comment Share on other sites More sharing options...
msgreenf Posted January 20 Share Posted January 20 19 minutes ago, therockhr said: No one off shores to Europe That isn't true... there are talented engineers all over the world... being part of an org with over 10,000 contractors it's like anything else, there are good people and bad people regardless of location Quote Link to comment Share on other sites More sharing options...
chopedogg88 Posted January 20 Share Posted January 20 Please get a room you two! Sent from my SM-S916U using Tapatalk Quote Link to comment Share on other sites More sharing options...
Shoe Posted January 20 Share Posted January 20 This is my fault. I said "off-shore" first. Only said it because if they do this Globally they will need to follow the sun. L1 support is a pain to staff and manage. Often outsourced. You can blame me. msgreenf 1 Quote Link to comment Share on other sites More sharing options...
ekohn00 Posted January 21 Share Posted January 21 I read through the thread, so forgive me if I'm asking something that should have been obvious..... I got my system 15 years ago. Through the years, I've added components, and my dealer typically upgrades the system for free. I don't pay anything else, as i don't really use the remote access. Moving forward, am I going to be forced to get connect? What I read online seems to indicate if I wanted my system upgraded when new features come out (whatever they may be) will Il need connect... so kinda 3.4 to 4.0??? Outside of that is it the same as usual? Or can my dealer still upgrade the system? Quote Link to comment Share on other sites More sharing options...
eggzlot Posted January 22 Author Share Posted January 22 5 hours ago, ekohn00 said: I read through the thread, so forgive me if I'm asking something that should have been obvious..... I got my system 15 years ago. Through the years, I've added components, and my dealer typically upgrades the system for free. I don't pay anything else, as i don't really use the remote access. Moving forward, am I going to be forced to get connect? What I read online seems to indicate if I wanted my system upgraded when new features come out (whatever they may be) will Il need connect... so kinda 3.4 to 4.0??? Outside of that is it the same as usual? Or can my dealer still upgrade the system? Dealer can still upgrade. Dealer may not even offer the Assist package. Connect is fairly vague re: new features you won’t be able to get. You can get Connect and not Assist, and vice versa, they aren’t tied together *yet” Think of Connect as an “upgrade” to 4sight (and for new users, a requirement whereas 4sight is optional) and Assist is just a hotline to call for basic level 1 support Quote Link to comment Share on other sites More sharing options...
Topspin14m Posted January 22 Share Posted January 22 I read through the thread, so forgive me if I'm asking something that should have been obvious..... I got my system 15 years ago. Through the years, I've added components, and my dealer typically upgrades the system for free. I don't pay anything else, as i don't really use the remote access. Moving forward, am I going to be forced to get connect? What I read online seems to indicate if I wanted my system upgraded when new features come out (whatever they may be) will Il need connect... so kinda 3.4 to 4.0??? Outside of that is it the same as usual? Or can my dealer still upgrade the system? I think that the short answer is no one really knows. Connect is still optional for current users. But it sure sounds like they are going to eventually tie the ability to upgrade to owning Connect (though they may offer some maintenance and security patches for free). Sent from my iPhone using Tapatalk Quote Link to comment Share on other sites More sharing options...
RAV Posted January 22 Share Posted January 22 13 hours ago, eggzlot said: You can get Connect and not Assist, and vice versa, they aren’t tied together *yet” Incorrect. Assist requires Connect. eggzlot 1 Quote Link to comment Share on other sites More sharing options...
msgreenf Posted January 22 Share Posted January 22 Everything requires connect for all new systems starting in April Quote Link to comment Share on other sites More sharing options...
Kaas Mayer Posted January 22 Share Posted January 22 25 minutes ago, msgreenf said: Everything requires connect for all new systems starting in April older "non connect" systems get only updates and security patches. new features can be exclusive for "connect" users. Quote Link to comment Share on other sites More sharing options...
Time2Jet Posted January 22 Share Posted January 22 The biggest issue is the confusion surrounding the entire preview of the new program from the dealer network to the end user. I think once things are made clearer it’ll turn out to be the right thing for everyone involved from Snap>C4>Dealer>End User. There are real benefits to the variety of different types of users. And theses are different based on the client system type and needs. One thing I like about this program is that Control4 acknowledges there are luxury systems AND single room solutions and everything in between. Some other platforms are priced simply luxury. In my experience, our clients are 50% luxury, 15% single room solutions and 35% in between. I think the new program benefits all of those clients based on the uniqueness of the system type and scale. It also will encourage the dealer to put forth best efforts, because there’s no place to hide poor setup/programming once Connect is in effect. As far as the dealer incentive, we all understand that nothing will replace a truck roll to do initial structured wiring, trim out, setup and programming. There are times when a truck roll is the only solution to solve a problem. This program will allow us dealers to focus on providing the best we can be in those areas and lays off a lot of simple issues to Connect Support. I think the compensation to the dealers remains unaffected, if not a tad better in terms of incentivizing use to make sure our client is happy. Change is scary, yet inevitable in any business. It’s typically well thought and when we look back it turns out it was a good thing. I’m sure this will play out to be just that. So hey fellow dealers… I guess the clients we used to get a kick out of for calling it Connect4 were right all along. Sent from my iPhone using Tapatalk Quote Link to comment Share on other sites More sharing options...
ekohn00 Posted January 22 Share Posted January 22 2 hours ago, msgreenf said: Everything requires connect for all new systems starting in April Can you define "new systems"? Does that mean something like a core 6 is coming out, or if I add a core 5 to my existing or just for new customers? Quote Link to comment Share on other sites More sharing options...
Cyknight Posted January 22 Share Posted January 22 21 minutes ago, ekohn00 said: Can you define "new systems"? Does that mean something like a core 6 is coming out, or if I add a core 5 to my existing or just for new customers? New systems would be newly created user accounts at this point. I know of no new controllers coming at this point, but your question does raise an interesting point if new controllers (whether they are on the horizon or come out in a few years) DO come out, it's not unfeasible that old accounts will end up being required to go to the new system. Of course this is REALLY getting ahead of things as right now we're still talking about a roll-out that is a) still coming and not clearly defined on all levels) and b) is US only, which while it is the largest individual user base (i assume) isn't a world wide rollout as of yet (and unless it becomes world wide, they cannot require 'connect' on new controllers to begin with) Quote Link to comment Share on other sites More sharing options...
Cyknight Posted January 22 Share Posted January 22 1 hour ago, Time2Jet said: So hey fellow dealers… I guess the clients we used to get a kick out of for calling it Connect4 were right all along. LOL Quote Link to comment Share on other sites More sharing options...
Shoe Posted January 22 Share Posted January 22 32 minutes ago, Cyknight said: New systems would be newly created user accounts at this point. I think its actually per deployed controller. So if you have an existing account, but you deploy a new controller you require Connect. Quote Link to comment Share on other sites More sharing options...
Cyknight Posted January 22 Share Posted January 22 Just now, Shoe said: I think its actually per deployed controller. Do if you have an existing account, but you deploy a new controller you require Connect. That is not how it's worded, but again, it's at best vague at this point. Quote Link to comment Share on other sites More sharing options...
RAV Posted January 22 Share Posted January 22 Control4 is anticipating that most are going to want Connect, old and new accounts. This isn't a money grab. They could have just increased cost of controllers and included to offset, but multi-controller projects would be unfairly taxed. Instead, there's a first year fee per new account, don't like it after the year, don't renew. Currently, people are upset because they think 4sight and Connect are the same. I'm confident that won't be the case. But they can't say more. But they had to put out new dealer terms, and advanced notice. Quote Link to comment Share on other sites More sharing options...
chopedogg88 Posted January 22 Share Posted January 22 Hopefully the additional cost will help to cover licensing fees that Control4 may need to pay for things like future Apple Music/Spotify/etc integration! cnicholson, C4 User, Time2Jet and 3 others 6 Quote Link to comment Share on other sites More sharing options...
RAV Posted January 22 Share Posted January 22 6 minutes ago, Shoe said: I think its actually per deployed controller. So if you have an existing account, but you deploy a new controller you require Connect. Stated: New accounts after April 23 = Connect New accounts later upgrade from a CA1 or Lite to a Core = pay based on director Old accounts add to = no Connect required Old accounts software upgrade = no Connect required Old accounts maintain 4sight = no Connect required Old account new features = Connect Not Stated Old account replace director with same or better processor Quote Link to comment Share on other sites More sharing options...
Cyknight Posted January 22 Share Posted January 22 To add to the confusion: https://apps.apple.com/us/app/snap-on/id1334291932 Quote Link to comment Share on other sites More sharing options...
RAV Posted January 22 Share Posted January 22 1 minute ago, Cyknight said: To add to the confusion: https://apps.apple.com/us/app/snap-on/id1334291932 I'd pay $250 a year to subscribe to that as a service. Quote Link to comment Share on other sites More sharing options...
Shoe Posted January 22 Share Posted January 22 1 hour ago, RAV said: Stated: New accounts after April 23 = Connect New accounts later upgrade from a CA1 or Lite to a Core = pay based on director Old accounts add to = no Connect required Old accounts software upgrade = no Connect required Old accounts maintain 4sight = no Connect required Old account new features = Connect Not Stated Old account replace director with same or better processor Thanks. Also clarifying for myself. A System is a combination of hardware, location and account. This from the FAQ. Quote How is a ‘new system’ that requires Connect defined? A new site or location with a Control4 controller that includes a new account. So, there may be some situation where you have new sites and locations with new controllers under an OLD account? Don't know. Quote Link to comment Share on other sites More sharing options...
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