msgreenf

@dblessing no update on HE fix.  Fix is in progress still

I think the reality is that everyone on this forum is going to have to pay for Connect eventually.  We all talk about the latest features.  I'm actually surprised there are so many people who don't use 4Sight/remote access already.  
There are people who probably never upgrade their C4 system and just want it to "work" and provide basic functionality.  They'll probably never pay or will hold out as long as possible.  Those people aren't typical of people here on this forum...
I'm still unhappy as I think this is just a massive 4Sight price increase, but, if they do actually use it to improve the software, fine.  E.g., I would pay to have better Sonos integration natively without Roon.  And it would have been nice if they had a list of real things they could show us now that they are planning for Connect customers.  But if they just pocket it for the shareholders, which is what I expect to happen, that is going to stink. 

don't include blinds in the snapshot?

This is my fault. I said "off-shore" first. Only said it because if they do this Globally they will need to follow the sun. L1 support is a pain to staff and manage. Often outsourced. You can blame me.

Perhaps you guys can discuss this separately as it seems off topic.

Sent from my SM-S916U using Tapatalk

Part of the reason for this program is because there are so many C4 owners that have been abandoned by their dealer or have had conflict and parted ways, this gives the customer a way to deal with C4 to have issues resolved although I’m not sure how that’s going to go with how we’ve seen some systems are put together… they need a bomb not tech support
Another aspect is to let the integrator work on new jobs and not get bogged down with service requests which I think is a complete crock of crap, if you’re so bad at putting systems together and business in general that you can’t figure out how to put together a reliable system then service the minor issues that might crop up then C4 should have a mechanism is place to at least delist that dealer from the dealer locator
It’s embarrassing that Assist is becoming a thing but it speaks to the quality of dealers in general and not the C4 product which we find to be quite reliable. Other snap products like their amps and hdmi extenders are piss poor and we haven’t used them for a number of years

@Nitin @South Africa C4 user, up until now the iOS app has used the name you set for your iPhone or iPad (unless you changed it to something else in the app) to help identify devices on my.control4.com. I learned today that in iOS 17 Apple has shut this down and will only give you "localhost" if an app asks for the device name. That would explain why when you deleted and reinstalled the app, the name we had previously stored in the app was gone, and you suddenly started seeing "localhost". It also turns out the omission of "Device Name" as an app preference was intentional as we are going to be moving away from this in the future.

I have multiple customers excited for this already!

On that... I've literally just had confirmation from Chamberlain that they intend to list Control4 (and any subsequent platforms) on their "Works with" page once the drivers are released.

Just in addition to what Alan has said already (as a few people have asked), this is a local integration which uses control directly via network

@South Africa C4 user, I think it's likely you'll see a fix for the camera control issue in the next iOS app update.

Anything over 5 years is a non-issue, 5 years in tech is ancient.
More worrisome is something like a 1-year deal. No knock against intrinsic there, but as mentioned, the chamberlain group haven't been known for their ... stability in 3rd party agreements especially on their cloud stuff.
In other words if it's under 5 years please detail the existing end date in the driver information - so that we can present it to the clients that end up paying for it. Most will likely accept it anyway: but if it's not clear up front that it's not a guarantee after a year (or whatever date) to have official support there WILL be upset users.

correct, but it just seems like Chamberlain is finicky, so great to hear you negotiated a one time cost.  Does it expire?  Is your agreement good for 5 years? 10 years? 

How is this going to work?  Will it be a subscription?  What kind of guarantee are you going to have?  I have had too many customers burned by previous solutions.

correct, but it just seems like Chamberlain is finicky, so great to hear you negotiated a one time cost.  Does it expire?  Is your agreement good for 5 years? 10 years? 

there is a way..navigation agent...

It’s for the halo voice services

Yes 

Just use a similar model where the driver is available.  Commands are all the same.

there is a way..navigation agent...

yes on the AppleTV side, but don't forget that all controls (HC800) don't support the bridge

there is a way..navigation agent...

Sounds like you have night mode (think that is what it is called) enabled.  If so, you can disable this in the settings on the Touchscreen itself.

It currently has the highest priority defect classification 

No.
CA1 running as director is standalone only.