Amr Posted June 6, 2023 Share Posted June 6, 2023 Why pple complains from Neeo’s or T4’s or whatever in a Savant vs C4 topic, I didn’t see one single line to put these systems head-to-head, I read nothing except complaints and bad experiences that is unfortunate to some and has nothing to do with the topic!? Quote Link to comment Share on other sites More sharing options...
Cyknight Posted June 7, 2023 Share Posted June 7, 2023 6 hours ago, Amr said: Why pple complains from Neeo’s or T4’s or whatever in a Savant vs C4 topic, Because the topic itself actually flowed from complaints about a Neeo (and Halo) in particular. Why do you think I responded with a yawn initially? It was never actually about comparing the two, it's about bitching about something people want to bitch about. Which is fine I suppose, just getting a little tired.... C4 User and RyanE 1 1 Quote Link to comment Share on other sites More sharing options...
C4 User Posted June 7, 2023 Share Posted June 7, 2023 17 minutes ago, Cyknight said: Because the topic itself actually flowed from complaints about a Neeo (and Halo) in particular. Why do you think I responded with a yawn initially? It was never actually about comparing the two, it's about bitching about something people want to bitch about. Which is fine I suppose, just getting a little tired.... Personally. Getting very tired. Quote Link to comment Share on other sites More sharing options...
Amr Posted June 7, 2023 Share Posted June 7, 2023 4 hours ago, Cyknight said: Because the topic itself actually flowed from complaints about a Neeo (and Halo) in particular. Why do you think I responded with a yawn initially? It was never actually about comparing the two, it's about bitching about something people want to bitch about. Which is fine I suppose, just getting a little tired.... But we don’t want to stop pple from complaining, it’s just not the right topic or place, let’s close this thread, it’s not getting us anywhere, or change the title to C4 Hardware issues which can be more relevant to where we are right now! Quote Link to comment Share on other sites More sharing options...
msgreenf Posted June 7, 2023 Share Posted June 7, 2023 4 minutes ago, Amr said: let’s close this thread Nope. There is no reason to close it. It's civil and fine DawnGordon 1 Quote Link to comment Share on other sites More sharing options...
Andrew luecke Posted June 7, 2023 Share Posted June 7, 2023 23 hours ago, penn65000 said: So suspect you’ve not installed any Neeos or T4s correct? @Control4SavantOnce again, we weren't overwhelmed by thousands of installers calling through for assistance today. Maybe 1-2 tickets today for me personally, and I actually greatly improved a few drivers (such as ELK M1 V2, and Chowmain Light Groups) and 2 unreleased ones. @penn65000 T4's weren't a thing when I was an installer, no issues with T3's at all though (I think 1 faulty one), and only had NEEO issues when they were first launched. It's actually very easy to find installers who don't have connectivity issues (and, as I have requested before, I'd love to hear your exact network setup to get an idea of if its related to your issues). Quote Link to comment Share on other sites More sharing options...
Control4Savant Posted June 7, 2023 Share Posted June 7, 2023 29 minutes ago, Andrew luecke said: @Control4SavantOnce again, we weren't overwhelmed by thousands of installers calling through for assistance today. Maybe 1-2 tickets today for me personally, and I actually greatly improved a few drivers (such as ELK M1 V2, and Chowmain Light Groups) and 2 unreleased ones. Congrats? Your service load doesn't represent anything. 4 hours ago, Amr said: But we don’t want to stop pple from complaining, it’s just not the right topic or place, let’s close this thread, it’s not getting us anywhere, or change the title to C4 Hardware issues which can be more relevant to where we are right now! We are trying to compare systems. You are gatekeeping. Ignore the thread if you don’t want to participate. tmj4 1 Quote Link to comment Share on other sites More sharing options...
Control4Savant Posted June 7, 2023 Share Posted June 7, 2023 There will be an incoming update to the C4 app specific that will bring them closer to what Savant has, hopefully without much issue. Again while this is something like mant things that have existed in the Savant UI for many years, C4 has the ability to close these gaps on simple system UI function. Quote Link to comment Share on other sites More sharing options...
penn65000 Posted June 7, 2023 Author Share Posted June 7, 2023 44 minutes ago, Andrew luecke said: @Control4SavantOnce again, we weren't overwhelmed by thousands of installers calling through for assistance today. Maybe 1-2 tickets today for me personally, and I actually greatly improved a few drivers (such as ELK M1 V2, and Chowmain Light Groups) and 2 unreleased ones. @penn65000 T4's weren't a thing when I was an installer, no issues with T3's at all though (I think 1 faulty one), and only had NEEO issues when they were first launched. It's actually very easy to find installers who don't have connectivity issues (and, as I have requested before, I'd love to hear your exact network setup to get an idea of if its related to your issues). Internet all C4 dealer installed and all ruckus. Quote Link to comment Share on other sites More sharing options...
Andrew luecke Posted June 7, 2023 Share Posted June 7, 2023 6 minutes ago, Control4Savant said: Congrats? Your service load doesn't represent anything. We are trying to compare systems. You are gatekeeping. Ignore the thread if you don’t want to participate. 1 minute ago, Control4Savant said: There will be an incoming update to the C4 app specific that will bring them closer to what Savant has, hopefully without much issue. Again while this is something like other things something thats existed in the Savant UI for many years, C4 has the ability to close these gaps on simple system UI function. You said installers on c4 were always needing to fix things. Point being, reliability of c4 is not the issue you claimed it is.... BXTR 1 Quote Link to comment Share on other sites More sharing options...
Control4Savant Posted June 7, 2023 Share Posted June 7, 2023 5 minutes ago, Andrew luecke said: You said installers on c4 were always needing to fix things. Point being, reliability of c4 is not the issue you claimed it is.... Sure… the C4 service and support system rests on your shoulders. You’re adorable. Moving on… Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted June 7, 2023 Share Posted June 7, 2023 20 hours ago, msgreenf said: I have good neeo network experiences - I just find the device lags too much refreshing. Don't think that is network This is my Neeo experience also (only 2 Neeos). Absolutely love my T4s (6 of the, across 2 houses - no issues and a pick step up from the T3). I do agree that the Neeo lacks in numerous aspects (backlit buttons and power being the main two issues). Looking forward to the Halo Touch. Quote Link to comment Share on other sites More sharing options...
lippavisual Posted June 7, 2023 Share Posted June 7, 2023 2 hours ago, penn65000 said: Internet all C4 dealer installed and all ruckus. To re-iterate, these products only work as good as your dealer designed and configured them. Zero issues with Neeo and Halo using Ruckus product. Most installers I’ve encountered in many industries literally unbox it and install it. Seldom do I see any of these people actually test and fine tune the product. msgreenf 1 Quote Link to comment Share on other sites More sharing options...
msgreenf Posted June 7, 2023 Share Posted June 7, 2023 Or maintenane and update Quote Link to comment Share on other sites More sharing options...
penn65000 Posted June 7, 2023 Author Share Posted June 7, 2023 50 minutes ago, lippavisual said: To re-iterate, these products only work as good as your dealer designed and configured them. Zero issues with Neeo and Halo using Ruckus product. Most installers I’ve encountered in many industries literally unbox it and install it. Seldom do I see any of these people actually test and fine tune the product. I guess could be but they used ruckus gear and no issues with our other wireless devices, just neeos. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted June 7, 2023 Share Posted June 7, 2023 When was the last time your ruckus fw was updated? I run ruckus and have no neeo issues Quote Link to comment Share on other sites More sharing options...
penn65000 Posted June 7, 2023 Author Share Posted June 7, 2023 1 minute ago, msgreenf said: When was the last time your ruckus fw was updated? I run ruckus and have no neeo issues This year or last year longer s Quote Link to comment Share on other sites More sharing options...
msgreenf Posted June 7, 2023 Share Posted June 7, 2023 10 minutes ago, penn65000 said: This year or last year longer s Nough said Quote Link to comment Share on other sites More sharing options...
penn65000 Posted June 7, 2023 Author Share Posted June 7, 2023 4 minutes ago, msgreenf said: Nough said Once/year firmware updates too infrequent? Not sure that makes sense to me. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted June 7, 2023 Share Posted June 7, 2023 4 minutes ago, penn65000 said: Once/year firmware updates too infrequent? Not sure that makes sense to me. I think so. Not that I think you should take updates day 1. But I think you should update quarterly or more often if you have issues Quote Link to comment Share on other sites More sharing options...
msgreenf Posted June 7, 2023 Share Posted June 7, 2023 I also think your network topology is inappropriate Quote Link to comment Share on other sites More sharing options...
penn65000 Posted June 7, 2023 Author Share Posted June 7, 2023 Just now, msgreenf said: I think so. Not that I think you should take updates day 1. But I think you should update quarterly or more often if you have issues C4 can’t possibly depend on quarterly firmware updates to solve neeo issues. Most don’t update at all. I just have dealer update yearly. Quote Link to comment Share on other sites More sharing options...
penn65000 Posted June 7, 2023 Author Share Posted June 7, 2023 1 minute ago, msgreenf said: I also think your network topology is inappropriate If the dealer built it incorrectly then could be. But why would it impact only neeos? Quote Link to comment Share on other sites More sharing options...
msgreenf Posted June 7, 2023 Share Posted June 7, 2023 Neeo is auto updated. It's not about the neeo. It's your network. Neeo is only as good as your network. C4 and automation are only as good as your network. You have network issues. It's clear from our exchanges. RyanE 1 Quote Link to comment Share on other sites More sharing options...
msgreenf Posted June 7, 2023 Share Posted June 7, 2023 Just now, penn65000 said: If the dealer built it incorrectly then could be. But why would it impact only neeos? I think you have more issues then you know or see Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.