ive installed quite a few of the chimes and havent had clients complain about them yet, however at my own house im on my 3rd chime, 1st one was showing in history as the button press was being done every minute, rma on that, the 2nd one just stopped notifying my android phone, so i rma that one, now the 3rd one doesnt ring my galaxy s10+. ive been on with tech support several times, ive factory defaulted it, deleted communication agent and reinstalled, deleted all phones from customer.control4.com, setup multiple users with thier own user id. motion works fine, button pushes still dont call so i setup a push notification for button presses so at least i knoiw someones at the door and my zones without a touchscreen i have announcements. i myself am getting close to going back to doorbird until they can fix this but the picture quality on doorbird is nowhere near as good as the chime