elee532

I have used Ari in the UK he was excellent and very quick great value and even sorted me out during the Labour day American holidays
Highly recomended


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Wanted to bump this conversation to highlight the commendable work Ari has done for me. I've engaged with numerous dealers, some online and some local. Unfortunately, none of them demonstrated the meticulousness that Ari showcased. If you're in search of a professional who is fair, transparent, knowledgeable, and thorough—even in the smallest of lighting tasks—Ari should be your go-to.
For context, my router hadn't seen an update since 2020, and my control4 OS had been lagging behind in updates too. Not only did Ari perform the basic lighting adjustments I sought, but he also rectified the oversights of previous dealers. Kudos to you, Ari.

Can this be done in HE or do we need to have a dealer do this?

Ditto.  I think of it like my iPhone.  Best practice is to charge every night, but generally good for almost two days unless you are using it a lot.   Perhaps 3-4 days if it is sitting there doing nothing.  For me, so far the battery life feels very much like the Neeo in that regard.

https://www.c4forums.com/discover/unread/

Interesting. My wife and I would be lost without the OSD. We both have iPhones and iPads. I rarely pull my either out to navigate the tv. I continue to hope that C4 upgrades hardware to enable full 4k OSD - especially for camera viewing on the tv. 

yeah I am all for new tech but 1200 for a remote control seems crazy which at the end of the day is a glorified Android Tablet in a slim hand held package.

SMH
I swear I think some of these companies just make things that they think will look good in a video or marketing brochure. 
 
Handheld remotes should be hard button. Even Apple had to backtrack on their remote and offer hard up/down/left/right buttons. No one wants to have to look back and forth from the tv to remote to navigate. A dedicated touchscreen can have its place but a dedicated touchscreen handheld is dumb. 

I think he's saying that there was never a customer bulletin on it,  dealer never told him about it (nor motivated to),  etc so the process is a bit flawed if there is no information push from C4 or the dealer to the customer.  Some sort of recall notice or something would be a bit more customer centric.   I get the frustration.  

Yeah, this makes me mad this was literally the first I have heard about this extended replacement program too and have 3 remotes that screens are all jacked and don’t work. When I reached out to multiple dealers none would help with the extend replacement but where happy to sell new remotes 

It is great that these can be repaired, but it should still be on C4 to make these repairs as they supplied a defective product. Cars can still get recalled outside of a warranty period, but I guess a dim screen is not going to cause an accident. 

"was" means that its been fixed....I don't see that being the case.  No matter the age of the remote it seems to eventually happen to every single one of them. 

Here are the products you can purchase in the US
https://www.zappiti.us.com/

I gave up on KScape because at the time, in the US, the laws meant for Bluray you needed to have a carousel because any disc you ripped had to be verified with the physical media before it plays. 
Today, I believe KScape requires you to purchase movies from them, and they can download it to your server. No ripping involved.....
I think someone mentioned that Zappiti mentions laws in the US..  not sure if they ship or US Dealers would even sell "ripping" systems....  But if they do, be aware of changes.....it happened with Kscape a couple of times.
 

It’s the newly released official driver. I did not program it. My programmer is so busy I guess he wanted me to post on here and ask

I have tried both the Chowmain and Videostorm drivers for my Shield. Each has had some annoyances. So, i am watching this closely. I may be reaching out @msgreenf 🤔

Wanted to add to the chorus of well-deserved accolades for @msgreenf .  I’m new to c4 and my local integrator is great but they have a huge programming backlog and couldn’t provide additional programming support for a few weeks after my install.  I reached out to Mitch because he posts so often and clearly knows what he’s doing.  I can’t express how glad I am to have connected with him because he totally exceed my expectations.  Imagine the best, most knowledgeable, hyper responsive, efficient programmer you can (and at a very reasonable rate) and you’ve got Mitch.  He immediately knew how to address my initial issues (bringing security sensors into my project) and had it done within about five minutes.  After that I’ve worked with Mitch many times over the past few weeks and, regardless of the time of day or night, he somehow responds within minutes and has helped fine tune our system, add devices and agents, and many other things.  Now, thanks to Mitch, our system works great and we are extremely happy with our C4 system.  I plan to continue working with Mitch on all future programming endeavors!  Thank you Mitch!

It's a sweet little experience driver, that allows you to control Christmas tree lights using an outlet switch.  You get a Christmas Tree icon for a touchscreen/iOS device, which lights up when the lights are on.

@elee532 i am told that this will support the SR260 and show up under comfort but I haven't tested it

Will do. It's sporadic. So could be days or weeks before it happens again. Roon is looking into it for me as well, BTW.

I understand that the IRUSB app is required for the IRUSB hardware to function. It's an Android limitation. That was never in question. I don't understand why the IRUSB hardware continuously sends key commands that make the Android host device unusable before the IRUSB app is installed. I also don't understand why there aren't better instructions the the box stating "Do not install IRUSB hardware until IRUSB app has been installed from app store. Android device will not function properly if IRUSB hardware in installed without IRUSB app first being installed." Better yet, the hardware should ship with firmware that doesn't cause the "ghost remote key press" issue. The first priority should be "do no harm." I understand why the IRUSB app auto-launches and why it must display a full-screen page. It's an Android limitation. That was never in question. I don't understand why IRUSB app chooses to show such a user-unfriendly splash screen when it auto-launches. A user-first approach would be "Dear user, we're sorry this splash screen is interrupting your experience, but it's required for your device to interface with your remote control and home automation system. You can now press the back button to return to the main screen. (Oh, and if you'd like to learn more about our other products, please click here.)" A user-unfriendly approach would be "There's no obvious reason why the screen is being displayed, so let's take this chance to show some ads that makes things more confusing." Let me give an example of how this experience manifested itself last night. It was completely unplanned because it was the first time the Shield has been rebooted since installing IRUSB, but it demonstrates how the user experience could be better.
I start watching a TV show on Plex with my wife and daughter. About 30 minutes in, a Plex error message pops up. Rebooting is generally the universal fix, so I show my wife and daughter how to do that if it ever happens again and I'm not around.  I reboot from the Shield menu using the the Shield remote Device reboots, I open Plex, we resume watching the show A few minutes later, the IRUSB pop-up screen happens Before I can say or do anything, the comments start flying: Daughter: "What just happened? Dad, I think you need to reboot again." Wife: "It looks like a 4th grader made a powerpoint" Daughter: "It has 2 exclamation points, so I'm definitely going to buy it." Wife: "Why is there are a 'VS' in the corner? Are two people getting ready to fight each other like in that old video game?" Me: "Sorry, this is happens a few minutes after a reboot. I could explain why but you don't care. Just ignore it and exit back to Plex." If I hadn't been there, my daughter probably would have pushed buttons until things returned to normal, but my wife would have called me and asked what to do to make sure she didn't mess anything up. Please don't misinterpret the intent of my comments. The purpose is to highlight ways to improve the customer experience to make the product more user-friendly and desirable. It's difficult to develop hardware, software, and a great user experience. This is constructive feedback to help identify opportunities for improvement.

That is a slight improvement, but it still doesn't make sense to the average user who has no idea what IRUSB is; they don't even know they are using IRUSB. They just want to turn on the TV and watch something.
Also, I don't see why additional Netplay TV/SplashTiles apps should be installed just to change the default screen to something slightly less confusing; extra apps create even more potential for end-user confusion. This doesn't really match the intent of Control4 being a professional installer level solution.

The "attractive, user-friendly splash screen" is a great suggestion. The existing splash screen is pure confusion for end users. It makes it look like the device has been hacked by ad-ware. It should look like specialized control software the user paid to have installed by a smart home professional.

Yes, our free driver (on our web site) supports this.  Make sure you are using the latest driver and IRUSB firmware.

Maybe try working with one of the dealers who participate in this forum and who do remote work? I’ve had great experience with @chopedogg88.