wappinghigh Posted October 8, 2016 Share Posted October 8, 2016 Yep my point exactly on the other thread. Where are all the "inbuilt variables" and inbuilt macros? This could take days if not weeks to get to some sort of decent functionality .... Sent from my iPhone using Tapatalk Quote Link to comment Share on other sites More sharing options...
Gary Leeds UK Posted October 9, 2016 Share Posted October 9, 2016 On 08/10/2016 at 7:05 AM, South Africa C4 user said: In terms of Alexa, I can no longer get her to Discover any of the Control4 devices... Even if I change some of the device names / enabled devices in my Control4 and rerun discovery, Alexa tells me she discovers no devices... Very frustrating :-( Are up and running or do you think they have figured out your not in US ? Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted October 9, 2016 Share Posted October 9, 2016 9 hours ago, Gary Leeds UK said: Are up and running or do you think they have figured out your not in US ? Unfortunately, I am still down... very sad... perhaps you are right and the secret police figured out that South Africa is not, in fact an American state! But I am not sure as I still see the Control4 skill in the Alexa app. I tried adding an advanced lighting scene and it did not appear in mycontrol4 (admittedly, I only did this 15 minutes ago - maybe I need to wait longer). I am considering deleting the skill and re-adding it... but that would be irritating (even if it works) as I changed the names of almost all of my 100 odd lights and most of my 100 odd advanced lighting scenes... Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted October 9, 2016 Share Posted October 9, 2016 10 hours ago, Gary Leeds UK said: Are up and running or do you think they have figured out your not in US ? I'm back! South Africans are still honorary Americans! Interestingly, not only am I back, but everything is now pretty much instantaneous where it was quite slow previously... and the only response I am getting from Alexa (so far) is OK... which is exactly what one wants. None of this device not being found nonsense. All I did was disable the skill in the Alexa App and then re-enable it. Interestingly, I did not lose any of the name changes that I had done for devices in MyControl4 which was a big plus! Of course, the big question I have is why / how did the connection get broken? Quote Link to comment Share on other sites More sharing options...
msgreenf Posted October 9, 2016 Share Posted October 9, 2016 Just speculation but I think c4 was working on it today Sent from my Nexus 5X using Tapatalk South Africa C4 user 1 Quote Link to comment Share on other sites More sharing options...
Elvis Posted October 9, 2016 Author Share Posted October 9, 2016 2 minutes ago, South Africa C4 user said: I'm back! South Africans are still honorary Americans! Interestingly, not only am I back, but everything is now pretty much instantaneous where it was quite slow previously... and the only response I am getting from Alexa (so far) is OK... which is exactly what one wants. None of this device not being found nonsense. All I did was disable the skill in the Alexa App and then re-enable it. Interestingly, I did not lose any of the name changes that I had done for devices in MyControl4 which was a big plus! Of course, the big question I have is why / how did the connection get broken? I don't mean to rain on your parade, but I'm not getting consistent behavior yet. I was, now I'm not. I was, then I wasn't. Kind of like an Aggie checking a turn signal. "Now it's working. Now it's not. Now it's working. Now it's not." Hope yours keeps working great. South Africa C4 user and StroTek LLC 2 Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted October 9, 2016 Share Posted October 9, 2016 1 minute ago, Elvis said: I don't mean to rain on your parade, but I'm not getting consistent behavior yet. I was, now I'm not. I was, then I wasn't. Kind of like an Aggie checking a turn signal. "Now it's working. Now it's not. Now it's working. Now it's not." Hope yours keeps working great. Thanks an I hear you... At least I am back for a while Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted October 9, 2016 Share Posted October 9, 2016 4 minutes ago, msgreenf said: Just speculation but I think c4 was working on it today Sent from my Nexus 5X using Tapatalk Interesting... And good! Quote Link to comment Share on other sites More sharing options...
StroTek LLC Posted October 9, 2016 Share Posted October 9, 2016 1 hour ago, Elvis said: I don't mean to rain on your parade, but I'm not getting consistent behavior yet. I was, now I'm not. I was, then I wasn't. Kind of like an Aggie checking a turn signal. "Now it's working. Now it's not. Now it's working. Now it's not." Hope yours keeps working great. As a Longhorn fan.. That just made my day.. Lol Elvis 1 Quote Link to comment Share on other sites More sharing options...
Cyknight Posted October 9, 2016 Share Posted October 9, 2016 Quote I'm back! South Africans are still honorary Americans! There are so many terrible things I could say.... msgreenf and South Africa C4 user 2 Quote Link to comment Share on other sites More sharing options...
Aayush Arya Posted November 13, 2019 Share Posted November 13, 2019 Has anyone figured out a fix for this yet? About a third of the time, when I give a command to Alexa that has to do with Control4, it will give the error that the device is not responding, but it executes the action every time. This is very annoying and makes for a terrible client demo. Can I fix this somehow? Quote Link to comment Share on other sites More sharing options...
brucecampbell Posted November 15, 2019 Share Posted November 15, 2019 On 11/14/2019 at 7:02 AM, Aayush Arya said: Has anyone figured out a fix for this yet? About a third of the time, when I give a command to Alexa that has to do with Control4, it will give the error that the device is not responding, but it executes the action every time. This is very annoying and makes for a terrible client demo. Can I fix this somehow? I was reading this thread thinking - Great, they are looking into it.... then I saw this was from 2016... I still have this problem about every 1 in 5. Alexa says the device is not responding, then the command is executed... very slow first command, then second and third seem to complete much quicker. Quote Link to comment Share on other sites More sharing options...
Aayush Arya Posted November 15, 2019 Share Posted November 15, 2019 We have the exact same experience. It's quite astounding that a premium platform like Control4 has such a poor experience with voice control when even the cheapest IoT automation platforms have it down pat. Quote Link to comment Share on other sites More sharing options...
Mike_S101 Posted November 15, 2019 Share Posted November 15, 2019 On 9/29/2016 at 11:55 PM, Elvis said: I usually get a long delay and then Alexa saying, "The device is not responding." When this happens, there is a chance that Control4 will respond. I've run discovery and checked the customer.control4.com portal, etc. Just not very consistent and wondering why? All my other Alexa skills are running full speed. This only seems to be a Control4 issue. have the same issue and also only C4 gear, unable to figure out why any help would be fabulous Quote Link to comment Share on other sites More sharing options...
lippavisual Posted November 15, 2019 Share Posted November 15, 2019 This is an Amazon problem, not a C4 one. C4 has not control over how an echo device reacts. All they can do is send Amazon a list of things theyd like to be fixed. Quote Link to comment Share on other sites More sharing options...
videostorm Posted November 17, 2019 Share Posted November 17, 2019 It could be a C4 specific issue. Alexa smart home API has a few parts: Device recognition and control: Basically the voice translation mapping to one of your device commands (previously found in discovery). If this fails, you will get "I don't have a device named X" or "I don't recognize that" etc. This is all Amazon. The device command then goes to the Lambda function in the cloud (written by C4 in this case). The function basically translates from Amazon API to the API used by C4's 4sight (They might also use an intermediate cloud server as well). Any error or TIMEOUT returned by this function results in "The device is not responding". The command eventually gets routed to your Controller, which executes it accordingly So if you are getting the error message from #2, most likely it is your 4Sight connection or the (possible) C4 intermediate cloud server that is too slow to respond or broken. Given that your command DID execute it would indicate C4 was too slow to respond so the function timed out. You can try using our SimpleC4 skill to see if it works better for you. We have our own Lambda functions, Cloud servers, and Firebase connections back to C4. Unless your internet is down, it should be reliable. Quote Link to comment Share on other sites More sharing options...
Elvis Posted November 18, 2019 Author Share Posted November 18, 2019 On 11/15/2019 at 1:30 AM, Mike_S101 said: have the same issue and also only C4 gear, unable to figure out why any help would be fabulous I disassembled my rack and C4 back in June. At that time, Alexa/C4 skill was still erratic. It worked, but the speed was very inconsistent. Other skills used in the house were consistently responsive, and without any annoying lag. I'm sure it is all a conspiracy on Amazon's part. No way it could be a C4 problem. Quote Link to comment Share on other sites More sharing options...
drmark12pa Posted April 20, 2020 Share Posted April 20, 2020 Has anyone been experiencing this issue once again? I cannot get my devices to be recognized no matter what I've done. Disabled/reenabled skill, refresh on MyControl, discover devices (no new devices found)… etc. Quote Link to comment Share on other sites More sharing options...
vstar Posted April 20, 2020 Share Posted April 20, 2020 7 minutes ago, drmark12pa said: Has anyone been experiencing this issue once again? I cannot get my devices to be recognized no matter what I've done. Disabled/reenabled skill, refresh on MyControl, discover devices (no new devices found)… etc. if it was within the past hour is it probably because of this: https://status.control4.com/incidents/ndbt4fbcfkj4 Token Authentication service upgrade Incident status: Monitoring Rollback is complete. All devices will need to reathenticate again. Therefore, on mobile devices, customers will need to "Remove System" in Settings and re-enter their credentials. This should only impact users who have tried to authenticate over the last hour since the upgraded was attempted. Time posted Apr 20, 12:25 MDT Components affected customer.control4.com my.control4.com Alexa Google Assistant Remote Composer Pro ...and 1 more component. View 2 previous incident updates Quote Link to comment Share on other sites More sharing options...
drmark12pa Posted April 20, 2020 Share Posted April 20, 2020 4 minutes ago, vstar said: if it was within the past hour is it probably because of this: What system needs to be removed? Is this on the Control4 side or Alexa side of things? I just tried disabling the Control4 skill on Alexa and then re-enable and it says "We were unable to link Control4 at this time"... I'm assuming there is an issue with C4 at this time? Quote Link to comment Share on other sites More sharing options...
Ray1013 Posted April 21, 2020 Share Posted April 21, 2020 It has now been two years since the original post and the reply that "control4 is aware and is working on it". I still continue to have the issue with the Echo and the delay in responding to a command. anyone have an update? thanks Quote Link to comment Share on other sites More sharing options...
Amr Posted April 22, 2020 Share Posted April 22, 2020 Use Epic driver to get rid of this continues issue. Quote Link to comment Share on other sites More sharing options...
Ray1013 Posted April 22, 2020 Share Posted April 22, 2020 Thanks for responding - when you say "Epic" driver is that the title of the driver or type for the Alexa/Dot driver? Could you give me the complete driver name that would be found in the Composer software search? thanks again! Quote Link to comment Share on other sites More sharing options...
Amr Posted April 23, 2020 Share Posted April 23, 2020 5 hours ago, Ray1013 said: Thanks for responding - when you say "Epic" driver is that the title of the driver or type for the Alexa/Dot driver? Could you give me the complete driver name that would be found in the Composer software search? thanks again! This is not free driver, check https://www.epic-systems.com, you need only echo Gen 1 in your project rest can be any version. Simply you control C4 locally without Internet or dependency on C4! Quote Link to comment Share on other sites More sharing options...
D.Adams Posted April 26, 2020 Share Posted April 26, 2020 Same problem here. It’d been going on intermittently since inception Quote Link to comment Share on other sites More sharing options...
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